Industry-endorsed home care
As a family-owned and family-run company, the passion for providing quality care at home is in our DNA. We live and breathe home care, being a founding member of the United Kingdom Home Care Association (UKCHA) and renowned as the nation’s Dementia Specialists.
Learn more about our industry awards and accreditations, and why 30,000 people have already chosen us to provide one-to-one support at home for themselves or their loved ones.
Fully regulated throughout England and Wales
Unlike introductory agencies, home care with us is fully regulated. This regulation covers every part of the Helping Hands service:
Regulated by the social care watchdog for England
In England, the Care Quality Commission (CQC) inspects and reports of all social care services. The CQC’s mandate is to raise standards and stamp-out bad practice, making social care better for the people receiving care.
Our most recent CQC inspection was completed in 2016, the results of which, once again, stated Helping Hands as being compliant. The inspection consisted of an unannounced visit to our offices plus contact with current customers and employees.
CIW reports that Helpings Hands goes ‘above and beyond’
In Wales, we’re regulated by the Care Inspectorate Wales (CIW). Our most recent inspection at our Cardiff branch reported in August 2017 that our carers go “above and beyond, doing the things that are ‘not on the list’.”
Home care's only Centre of Excellence
Helping Hands is the first and only full-service home care provider to be endorsed as a Centre of Excellence, recognising our ongoing commitment to the highest standards of training and induction.
The quality mark comes from Skills for Care, the strategic body for the adult social care workforce in England, after reviewing our overall training programme for our 3,000 plus employees. This programme includes our industry-renowned practical carer training, ongoing refresher training for carers, plus inductions for managers and their support teams.How we train our carers
A founding member of the UKHCA
The United Kingdom Home Care Association (UKCHA) is the representative body for organisations that provide care to people in their own homes. It identifies and promotes the highest standards of home care and represents the views of its members with policy-makers and regulators. The association also promotes training and development of individuals and organisations providing home care.
Organisations that join the UKHCA agree to abide by the Association’s Code of Practice, and you should ensure that any company you approach for home care assistance is a member of UKHCA. The association represents over 1,600 members across the United Kingdom. Read the UKHCA code of practice.
Highly rated and reviewed by customers and employees
Since being established by Mary Lee in 1989, we have supported more than 26,300 families with quality care at home.
We actively seek feedback from our customers and carers to ensure we’re providing the right level of home care and the best training and support around.
Our most recent satisfaction survey showed that 92% of our customers are satisfied with our service. On surveying our carers, 93% provided positive feedback about working at Helping Hands.
Read just a few of the many testimonials we receive each day, from customers, carers and support teams who work behind the scenes.What our customers say What our carers say
Helping Hands CEO among Top 50 in the UK
In 2018 and for the second year running, Helping Hands CEO, Tim Lee, won the Glassdoor Employee’s Choice Award that recognises the highest rated CEOs in the UK.
Tim received an impressive 92% approval rating based on anonymous and voluntary reviews shared by Helping Hands’ employees on Glassdoor, making him the 32nd highest rated in the UK. More than 700,000 CEOs were reviewed, with an average approval rating of 67%.
Robert Hohman, co-founder and CEO of Glassdoor, said, “CEOs tell us the Glassdoor Employees’ Choice Award is one of the highest honours they can receive because it truly reflects employee opinion about the job they do every day.”
The specialists in dementia care
To ensure unrivalled quality standards of dementia care, Helping Hands has introduced a Dementia Champion accreditation to qualifying dementia home carers and managers who have passed vigorous training and assessment. With more than 50% of our customers with some form of memory loss, the movement to accreditation further supports unprecedented work Helping Hands has achieved with the University of Worcester, Dementia UK, and the Dementia Congress.
The Helping Hands Dementia Champion programme demands of our teams:
- Pre-course learning
- Commitment to a three-day course for our carers
- Participation in a Dementia Experience
- Practice of Dementia Assessment tool
- Competencies assessment
- Field work and case study
On completion of three stages, carers are awarded Bronze, Silver and Gold standards reflecting level of training, experience and competencies.
Helping Hands Dementia Champion accreditation assures customers, carers, commissioners and regulators of the quality of the service provided. Our aim is for key skills and bench marking, continuous improvement and sharing of best practice dementia home care.
Helping Hands is fully regulated by the CQC and CIW and, alongside the Dementia Action Alliance, is fully committed to helping those living with dementia, live well.Dementia care at home
Dementia Action Alliance
Dementia Action Alliance is made up of over 700 organisations committed to transforming the quality of life of people living with dementia in the UK and the millions of people who care for them.
The Dementia Action Alliance is supported by a Secretariat funded through voluntary financial and in kind contributions from members. It is hosted by the Alzheimer’s Society and works to a programme agreed by the whole membership and people living with dementia and their carers who attend our sessions.
Spinal Injury Association
The Spinal Injuries Association (SIA) is the leading national charity for spinal cord injured people. We are unique in that we are a user led organisation; our elected trustees are all spinal cord injured and are voted for by the spinal cord injured membership.
Find us on the SIA Bronze member list.
The United Kingdom Acquired Brain Injury Forum (UKABIF)
The United Kingdom Acquired Brain Injury Forum (UKABIF) is a membership organisation and charity which aims to promote the understanding of all aspects of acquired brain injury.
The organisation was established in 1998 by a coalition of organisations working in the field of acquired brain injury who wished to improve awareness of ABI through education and information.
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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.