Industry-endorsed home care
As a family-owned and family-run company, the passion for providing quality care at home is in our DNA. We live and breathe home care, being a founding member of the United Kingdom Home Care Association (UKCHA) and renowned as the nation’s Dementia Specialists.
Learn more about our industry awards and accreditations, and why 40,000 families have already chosen us to provide one-to-one support at home for themselves or their loved ones.
Fully regulated throughout England and Wales
Unlike introductory agencies, home care with us is fully regulated. This regulation covers every part of the Helping Hands service:
Regulated by the social care watchdog for England
In England, the Care Quality Commission (CQC) inspects and reports of all social care services. The CQC’s mandate is to raise standards and stamp-out bad practice, making social care better for the people receiving care.
Our most recent CQC inspection was completed in 2016, the results of which, once again, stated Helping Hands as being compliant. The inspection consisted of an unannounced visit to our offices plus contact with current customers and employees.
CIW reports that Helpings Hands goes ‘above and beyond’
In Wales, we’re regulated by the Care Inspectorate Wales (CIW). Our most recent inspection at our Cardiff branch reported in August 2017 that our carers go “above and beyond, doing the things that are ‘not on the list’.”
A founding member of the UKHCA
The United Kingdom Home Care Association (UKHCA) is the representative body for organisations that provide care to people in their own homes. It identifies and promotes the highest standards of home care and represents the views of its members with policy-makers and regulators. The association also promotes training and development of individuals and organisations providing home care.
Organisations that join the UKHCA agree to abide by the Association’s Code of Practice, and you should ensure that any company you approach for home care assistance is a member of UKHCA. The association represents over 1,600 members across the United Kingdom. Read the UKHCA code of practice.
Highly rated and reviewed by customers and employees
Since being established by Mary Lee in 1989, we have supported more than 40,000 families with quality care at home.
We actively seek feedback from our customers and carers to ensure we’re providing the right level of home care and the best training and support around.
Customer feedback has soared over the past 12 months with 80% of reviews being 5-star over COVID and an overall ‘Excellent’ rating. Our most recent staff survey showed 91% of our employees provided positive feedback about working at Helping Hands. As an employer, we are rated 4/5 stars on Glassdoor – one of the highest among our industry competitors – and employee satisfaction is key to delivering a high-quality service.
Read just a few of the many testimonials we receive each day, from customers, carers and support teams who work behind the scenes.What our customers say What our carers say
Dementia Action Alliance
Dementia Action Alliance is made up of over 700 organisations committed to transforming the quality of life of people living with dementia in the UK and the millions of people who care for them.
The Dementia Action Alliance is supported by a Secretariat funded through voluntary financial and in kind contributions from members. It is hosted by the Alzheimer’s Society and works to a programme agreed by the whole membership and people living with dementia and their carers who attend our sessions.
Spinal Injury Association
The Spinal Injuries Association (SIA) is the leading national charity for spinal cord injured people. We are unique in that we are a user led organisation; our elected trustees are all spinal cord injured and are voted for by the spinal cord injured membership.
Find us on the SIA Bronze member list.
The United Kingdom Acquired Brain Injury Forum (UKABIF)
The United Kingdom Acquired Brain Injury Forum (UKABIF) is a membership organisation and charity which aims to promote the understanding of all aspects of acquired brain injury.
The organisation was established in 1998 by a coalition of organisations working in the field of acquired brain injury who wished to improve awareness of ABI through education and information.
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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.