Accreditations

Industry-endorsed home care

As one of the nation’s most trusted home care providers (rated Excellent on Trustpilot), the passion for providing quality care at home is in our DNA. We live and breathe homecare, being a founding member of the Homecare Association (HCA) and renowned as dementia care specialists.

Learn more about our industry awards and accreditations, and why, for more than three decades, tens of thousands of families have chosen us to provide one-to-one support at home for themselves or their loved ones.

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Fully regulated throughout England and Wales

Unlike introductory agencies, our home care services are fully regulated. This means that every aspect of the care we provide is subject to robust oversight and quality assurance.

Regulated by the social care watchdog for England

In England, our services are regulated by the Care Quality Commission (CQC), which inspects and reports on all social care providers. The CQC’s role is to drive improvement in standards and ensure people receive safe, effective, and high-quality care.

Inspections include unannounced visits to our offices and engagement with both customers and care professionals. Our services have consistently met, and in many case exceeded, regulatory standards.

CIW reports that Helpings Hands goes ‘above and beyond’

In Wales, our services are regulated by the Care Inspectorate Wales (CIW). Across all inspections, our Welsh services have consistently exceeded regulatory expectations, reflecting the strength of our governance, quality assurance, and care delivery.

Feedback from CIW has also highlighted the dedication of our teams, noting that our carers often go “above and beyond,” supporting customers with compassion and attention beyond expected tasks.

How we're regulated

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A founding member of the homecare association

The Home Care Association (HCA) is the representative body for organisations that provide care to people in their own homes. It identifies and promotes the highest standards of home care and represents the views of its members with policy-makers and regulators. The association also promotes training and development of individuals and organisations providing home care.

Organisations that join the HCA agree to abide by the Association’s Code of Practice, and you should ensure that any company you approach for home care assistance is a member of HCA. The association represents over 1,600 members across the United Kingdom. Read the HCA code of practice.

Highly rated and reviewed by customers and employees

Since being established by Mary Lee in 1989, we’ve supported tens of thousands of families live well in the homes and communities they love.

We actively seek feedback from our customers and carers to ensure we’re providing the right level of home care and the best training and support around.

We’re rated Excellent on Trustpilot with over 5000 reviews. As an employer, we are rated 4.4/5 stars on Glassdoor – one of the highest among our industry competitors – and employee satisfaction is key to delivering a high-quality service.

Read just a few of the many testimonials we receive each day, from customers, carers and support teams who work behind the scenes.

What our customers say What our carers say

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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 0333 060 5795 or request a callback and we will call you.