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Palliative care

Where do you need care?

We can provide care in your home anywhere in England & Wales

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Specialist support, tailored to your needs

We understand how distressing it can be to see how a terminal illness is affecting a loved one. That’s where we can help, providing specialist support with the day-to-day things so your family can make the most of your time together.

Palliative care at home allows you to stay in the place you feel most comfortable, surrounded by memories and the people you love. With the one-to-one support of a compassionate carer, who is experienced in palliative care, you can have specialist support whenever it is needed.

Whether you are looking for a full-time live-in carer, or a visiting carer for those times when you need some extra help, we provide the full range of care services for palliative care. For personal care, support with pain management, administering medication, cooking meals or sharing memories over a cup of tea, our supportive care covers whatever you need.

With local branches and trained carers across England and Wales, we’re able to provide fast-track palliative care at the last minute with a member of our exceptional care teams. We regularly work alongside hospices care, support groups, continuing health care teams and district nurses to offer the right level of home care for both patients and family.

If you’d like to find out more about what palliative care provides and how we can support you, call our friendly and sensitive team of advisors. We’re here seven days a week to talk through your options and help you meet the team.

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My uncle passed away peacefully with the family and Helping Hands carer at his side. In my experience as a nurse I am aware that many people would not have had this option.

The Thompson family, Aylesbury

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What is palliative care?

Palliative care is specialised care for people with serious or terminal illnesses. The support focuses on providing relief from the symptoms, pain and stress of a serious illness and improves quality of life. The goal is to improve the quality of life for both the patient and their family whilst reducing the emotional effects of illnesses such as heart failure and colon cancer.

Palliative care at home

While some people receive palliative support within an inpatient hospice or residential nursing home, palliative care at home is becoming a popular choice for many individuals who want to stay in an environment where they feel most comfortable. It’s often referred to as hospice care at home.

Palliative home care can involve:

  • Personal care and assisted living, such as assistance with bathing, dressing and toileting
  • Continence care, whether it is changing continence pads or managing a stoma or catheter
  • Medication support, including prompts or administering medication, even the more complex prescriptions
  • Support with pain management
  • Help moving around the home, whether it is gentle support or hoisted transfers
  • Housekeeping duties, such as vacuuming, dusting, changing beds or doing the laundry
  • Preparing meals to your tastes, and washing up afterwards
  • Caring for your pet, including feeding and walking
  • Running errands to collect prescriptions or the food shopping
  • Companionship and supporting your independent living at home

The options for palliative home care

There are many options for palliative care in the home. Here at Helping Hands we offer the full range of home care services, all of which are fully regulated by the Care Quality Commission or the Care Inspectorate Wales (CIW).

Unlike introductory agencies, your local care manager will be on-hand if you ever have any changes or concerns and need a response from our medical team. This fully managed services offers you the extra reassurance that if your care requirements change, we can easily change the support to suit to you.

The options for palliative care include:

Live-in care

Live-in care places a specially trained live-in carer can provide support each day according to your requirements. Carefully chosen, based on your personality and care needs, this carer will live with you at home, supporting with your day-to-day needs. With a special focus on promoting your indendence and helping you to get the most out of life, he or she is likely to become a great friend and companion.

Regular home visits

If you’d prefer support visits at specific times of the day – or overnight – your local Helping Hands branch will support you with this. From just a half-an-hour visit each week all the way through to several visits a day or nightly support, an expertly trained carer can support you to stay independent at home.

Respite care

If your usual caregiver needs to take a break, we offer respite live-in care from as little as three days. If you’ve been let down by your usual carer, or they are taken ill suddenly, we can step in quickly to support you with emergency care.

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Helping Hands carers looked after our mother for over four years until she sadly died. Our live-in carer became part of the family and cared for our mother at home right to the end of her life.

Christine on Trustpilot

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Benefits of palliative care at home

One of the main benefits of palliative care at home is that it allows somebody to spend their time at home, in the company of someone they know and trust whilst receiving end of life care. As well as being reassuring for the person receiving care, knowing this can give peace of mind to families and close friends too. Because of this, palliative care and hospice care are often synonymous with each other.

Not having care in a hospital or hospice also means less disruption for everybody: it’s usually easier for friends and family to visit at a person’s home. Round-the-clock care allows any changes in condition will be noticed and responded to quickly. Family members can carry on with their lives, knowing they will be notified of any developments.

You can also be reassured that the person providing care is assessed to the high standards of the Care Quality Commission. Find out more about the advantages of using a managed palliative care service instead of employing a carer directly.


How quickly can palliative carers be arranged?

When somebody is ill, conditions can change very quickly. The need to arrange palliative care can be very urgent, especially if someone’s in pain or distress.

We offer emergency home care for a variety of circumstances and in many cases, we can begin arranging care within 24 hours of you getting in touch if your situation doesn’t allow you to plan ahead. Even if you are currently in hospital or another residential setting, your local dedicated care manager can arrange support that will ease your move back to the home that you know even when lifethreatening illnesses such as advanced cancer are concerned.

Please call us if you’d like to discuss the options. Our team is available seven days a week. In many instances, we can arrange for support to start within as little as 24 hours.

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Please say a big thank you to your team for helping her through her last few weeks of life. We are so grateful for your help and company through this sad time.

Julie from Solihull

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Page reviewed by Samantha Atkins, Clinical Nurse Manager on May 1, 2019

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