Emotional well-being
Emotional well-being and dignified care
We provide bespoke care plans that are centred around your specific needs.
Each individual’s needs and wants are different, and we at Helping Hands fully understand and embrace this. The in-home care that we provide is tailored to each individual, and is second to none. We take the time to get to know our customers and their particular situations, and we’ll adapt your support if your needs ever change.
From the first moment you contact us, our aim is simple: to make you feel as comfortable and secure as possible. Everyone we care for is treated as an individual, with dignity and respect.
Our promises to you
We want every customer to have full peace of mind about the home care they’re receiving.
At Helping Hands, we’re passionate about prioritising our customers’ mental well-being alongside their physical health. We worked with a specialist dignity advisor and champion, Dr Rekha Elaswarapu, to form the Helping Hands Dignity Pledge, which all our carers commit to:
Establish your needs
We will work with you and your family to understand your needs, wishes and preferences and plan your care accordingly
Ensure you’re in control
We will keep you informed at all times and involve you in all the decisions to ensure choice, independence and control
Be respectful
We will always speak with you respectfully and in a friendly manner, and will listen to what you have to say
Food and drink
We will prepare your meals according to your wishes and provide you help with eating and drinking where required
Privacy
We will respect your privacy when providing personal care and will help you maintain your personal standards of hygiene
Confidentiality
We will maintain strict confidentiality about your personal information and support needs
Contact with loved ones
We will support you in keeping in touch with your family and friends and undertake social activities
Safety and security
We will ensure that you are safe in your home and protect you from any kind of physical, financial or emotional abuse
Feedback
We will provide you with the opportunity to raise concerns without fear, and we will listen and act professionally
Dedicated support from the UK’s best carers
We’re extremely proud of our carers who constantly go above and beyond to ensure every customer receives the very highest standard of care. We only hire the most kind and compassionate carers, because we believe these are essential characteristics for a great carer.
When they join us, every carer receives our industry-leading training, which equips them to provide a wide range of care services to people with varying needs. They’ll then continue to participate in regular refresher courses to ensure their knowledge and skillset are always up to date with the latest care industry standards.
Every Helping Hands carer is:
Kind and compassionate
At Helping Hands, we have a rigorous recruitment process which means we only hire kind, empathetic carers who share our person-centred family values
Directly employed by us
We directly employ all of our carers, so we take full responsibility for managing their workload, maintaining their well-being and paying them
Expertly trained and fully vetted
Every carer is fully DBS-checked and receives our industry-renowned training which equips them to provide a wide range of specialist care services
Fully regulated by the CQC / CIW
Here at Helping Hands, our home care service is fully managed and regulated by the Care Quality Commission (CQC).
From your very first phone call to our friendly team, every aspect of your home care service is independently monitored and regulated by the CQC and Care Inspectorate Wales (CIW).
What is the significance of being a regulated care provider?
What is a regulated care service?
A regulated care service is one where all aspects of the care are independently monitored and vetted
Why do we opt for regulated care?
We choose to be regulated because we want our customers to be fully assured about our services
How does regulation affect my care?
A CQC/CIW-regulated service means all of your care provision is industry approved and standardised