Home care for people living with spinal cord injury
We enable people with spinal cord injuries to live independently and comfortably at home.
With Helping Hands, you have complete control over the care you receive, with either live-in or visiting support from a carer who fits with your lifestyle.
With the expertise of our registered nurses from our clinical care team, we’re supporting thousands of people with one-to-one care in the home. Our expertly trained carers are experienced in providing spinal domiciliary care for people affected by a variety of injuries, including:
Call us to discuss support for spinal cord injuries
As well as being there to help you manage your injury and assist with the practical day-to-day things, a Helping Hands carer is also there to offer companionship and ongoing emotional support. In fact, many of them become more like friends to the people they assist. You can opt for either a visiting carer or a live-in carer.
Our spinal injury trained carers take great pride in their roles and are dedicated to the individuals and families they are supporting.
A home carer can support you with:
Dedicated mobility assistance can help with getting out of bed and moving around the home
Physio and rehab
Carers can assist with Physiotherapy sessions and other rehabilitation activities
Support with bathing and dressing, plus discreet and dignified continence care
All of our carers are fully trained to organise and help administer medication at the right times
Get a bit of extra help with errands such as collecting prescriptions and food shopping
Your carer can prepare your favourite meals, snacks and drinks at the times that suit you
A carer can assist around the house with vacuuming, washing clothes, ironing, and much more
Whether it’s a chat over a cup of tea, joining you on day trips or even going on holiday with you
Going from being so independent to relying on someone was difficult. Helping Hands came out to me, and I was able to return home with support from one of their live-in carers.
SimonA live-in care customer
Amazing carers, delivering expert care
When you choose Helping Hands, you can rest assured you’re receiving the best quality spinal cord injury care. All of our carers are given our award-winning training at our regional training centres, and also receive extra training and support from our clinical experts to ensure they have the right level of skills and experience to support you. What’s more, with autonomic dysreflexia on many of our customers’ minds, our carers are trained to look out for the tell-tale signs of an imminent attack and how to take steps to manage it.
Our customers love our carers because they are:
Expertly trained and fully vetted
Every carer is fully DBS-checked and receives expert training which equips them to provide dedicated spinal cord injury support
Kind and compassionate
At Helping Hands, we have a rigorous recruitment process which means we only hire kind, empathetic carers who share our person-centred family values
Directly employed by us
We directly employ all of our carers, so we take full responsibility for managing their workload, maintaining their well-being and paying them
Call today to arrange care for spinal cord injuries
We’re supporting many people across England and Wales who living with spinal cord injury. They share their experiences of receiving live-in support from our wonderful carers, including going on a nine-week trip around South East Asia!
Live-in care customer
Read Tim's Story
Tim, 40, has been receiving live-in support for his C5 complete spinal injury since September 2014. Using a hand cycle unit, he clocks up miles every day cycling around town and further afield.
Tim’s Helping Hands PAs have not only been on hand not only to assist with his clinical care needs and everyday routine, but with his passion for charity bike rides.
“The last big event I did was a week-long ride in Cuba in October 2015,” shares Tim. “We flew in to Havana and got bussed out to starting points to complete each section of the race. It was just over 400km to raise money for my charity, Regain. The main challenge was definitely the heat!
“My advice to others wishing to take part in a similar event is to stay fit and keep healthy. Working towards an end goal – like a race – keeps you motivated and gives you a reason to get fitter, which is something that’s really important for people with spinal injuries.”
Accompanying Tim was Osborne, his Helping Hands Live-in PA. Friendly and easy-going, Osborne’s personality proved a great match for Tim. His specialist training and understanding of person-centred care meant that Tim could be confident his support needs could be met whilst abroad.
Live-in care customer
Read Simon's Story
Simon, who previously sustained a C5/C6 spinal cord injury at the age of nineteen, has been receiving specialist spinal care from Helping Hands since 2000. Immediately after sustaining his injury, Simon was understandably anxious. An independent young man, he was unsure about what the future would hold and how the direction of his life would change.
“For the first few years after my accident, I closed myself off and didn’t want to do anything as I was originally worried what other people would think. However, over time I started going out to different places and stopped worrying about what other people thought.”
Now, 14 years down the line, Simon is embracing independent living with support from his permanent Helping Hands live-in carer, Anna. Visiting them at home, it is clear to see that they are a perfect match.
“When a carer first arrives, I am a little bit nervous about whether or not we will get on. I prefer carers to be a similar age to me, as then we generally have a similar taste in music and films. My permanent carer, Anna, is just great.”
Every day, Simon and Anna work well together. They maintain a routine that follows the outcomes stipulated in his individualised spinal cord injury care plan, whilst having fun along the way.
“We generally stick to the same morning routine,” says Simon. “Anna supports me in the morning with my personal care routine. Then, in the afternoon, I spend my time studying web design and photography on the computer. Being a self-employed photographer is definitely an option for the future.”
Our approach to spinal injury care in the home
As with all types of care with Helping Hands, we offer complete flexibility over your home care options, letting you choose the level of support you wish to receive.
In the majority of cases our customers have varying degrees of cervical or thoracic spinal cord injuries, which means that a care plan for one person is unlikely to suit another’s requirements. Your handpicked carer will work around you to provide bespoke spinal cord injury care. For example, this could be a regular physio-led exercise plan to help with muscular spasms, and timely administration of oral medication or baclofen pumps.
A warm approach
We take a warm approach when providing spinal injury home care, building up strong relationships with customers and their families.
A collaborative approach
Our clinical nurses also work alongside organisations such as the Spinal Injuries Association (SIA) and the National Back Exchange
A person-centred approach
Your handpicked carer will work around you to provide bespoke spinal cord injury care - there’s no need to change your routines.
Helping Hands Home Care is registered and therefore licensed to provide services by the Care Quality Commission (ID: 1-101671690) and the Care Inspectorate Wales (certificate number: W15/00000831/O001/0001). For more information visit www.cqc.org.uk and www.careinspectorate.wales* All calls to 0843 numbers will cost you 7p per minute plus your phone company’s access charge. All calls are recorded for training purposes.