Join Our Office Teams
The Helping Hands head office is located in Alcester, Warwickshire which is where all of the departments such as finance and recruitment are based and is also the home of the Central regional team who support our customers in the local area. You can also find the team that manage the hourly visiting care service based in Alcester.
Across the country we also have numerous branches either offering live in care, hourly visiting care or both. Wherever you are based, a Helping Hands office will be close to you.
Hello, I’m Kate. Live-in Recruitment Coordinator.
Hello, I’m Vicki. Hourly Recruitment Team Leader.
Hello, I’m Chelsea. Branch Care Coordinator.
At Helping Hands we have a ‘DNA’ which is present in all team members whether they be care staff, accountants or the chief executive. The essential ingredient is a passion for delivering high quality care in people’s homes. Our drive which unites us all is to give our customers the opportunity to live their lives as they wish regardless of their age, geographical location or condition.
Our team are all dedicated to their roles showing huge enthusiasm and commitment for what they do. If you would like to join one of our office teams you can apply directly via our dedicated system here. You can also send us your CV to the recruitment manager for us to keep on file should any suitable positions arise in the future. We will keep these for 6 months. Please email to email@example.com.
Helping Hands is the largest and fastest growing home care agency in the UK and we are recruiting quality and energetic people every week. Now is a great time to join us. Below are examples of some of the roles we regularly recruit for. If you have any questions, please do not hesitate to contact Kim Kennedy at firstname.lastname@example.org
Talent development is something that we take very seriously at Helping Hands. We only recruit the very best people to join our teams, as this is what our carers and customers deserve. Once we have new people join us, we know how important it is to take care of them and to help them grow their skills, knowledge and experience. We do this in a number of ways starting off with a full and comprehensive induction training programme.
Once you are fully up and running in your new role and really ‘get’ how we do things around here we will work with you to create a bespoke development and career management plan. We have a number of different learning opportunities which include formal workshop sessions in areas such as management development and complex care, nationally recognised qualifications such as level 5 in customer service, and a whole host of coaching, shadowing and self-directed learning options.
You will have regular one-to-one meetings with your manager including an annual appraisal during which there will be a particular focus on your development and career planning. We don’t, however, restrict ourselves to these formal meeting times. We are always happy to talk about how we can learn and get better. In addition to support from colleagues and management within your department we have an award winning training team who are on hand to support development across the business.
Kate Elliott, Live-in Recruitment Coordinator
“I’ve been working as a live-in recruitment coordinator for five months now and every day I take calls from prospective candidates that I just know are going to be great live-in carers. Many carers have lots of experience to share and always have a caring nature – it’s talking to all kinds of people that makes my job so rewarding. Being part of a motivated team is really important to me and we have a great team spirit here, in Alcester. Things run at a fast pace in recruitment but we always know what our objectives are and I personally really enjoy the high levels of professionalism that are expected in my position. I think, to be a great live-in recruitment coordinator you need to be efficient, a ‘list-ticker’ who enjoys getting the job done, and be positive. If you are all of these things I’m sure you’d fit into our team really well and could become part of helping us find the best live-in carers for our customers. Good luck with your application.”
Recruitment Coordinator – Role Responsibility
Joining our busy team as a recruitment coordinator, you will carry out detailed and thorough telephone interviews to ensure that we have the right carers for our business. Recruiting quality carers is a critical part of our business and extremely rewarding. Contacting new carers and following their journey, through our recruitment process from initial introduction, to interview, to training, alongside ensuring that all administration is followed effectively, is a challenge.
The Ideal Candidate
Recruitment, organisational skills and a confident telephone manner are essential to this role. You will also need to be proficient in using IT systems as all information must be logged and recorded accurately.
You’ll need to have bags of initiative, positive energy and, at times, patience. You will also have strong administration skills and an eye for detail.
Vicki Lloyd, Hourly Recruitment Team Leader
“We’re opening new hourly visiting care branches all over the country, so it’s a really challenging and exciting time to be part of the hourly recruitment team. My geography has really improved too! One minute I might be on the phone talking to a prospective carer in Hertfordshire and the next minute to someone in Leeds. I really enjoy keeping things simple, concentrating on the applicants and how they would care for our customers as this is the most important part of recruiting excellent carers. We’re a growing team and if you love to work hard and enjoy some fun too, the hourly recruitment team could be the right place for you.”
Hourly Recruitment Team Leader – Job Introduction
Here at Helping Hands, we try and improve people’s lives in whatever way we can; we always think about how we can do things better, go the extra mile and make things possible. Joining our busy team as a care co-ordinator, you’ll allocate the right carers to the right customers, at the right time. You’ll make sure that every single one of our customers gets the quality of service they deserve within the timescales they have requested. You’ll brief carers prior to placement, and ensure excellent working relationships with healthcare professionals, customers and next of kin. Working closely with the Branch Manager, you’ll also be involved in interviewing, conducting supervisions and managing customer visits when necessary. You’ll also keep all our user records accurate and up-to-date. Put simply, you’ll help ensure everything behind the scenes works as smoothly as possible to ensure all our customers get the brilliant service they deserve.
- To allocate perm calls / runs to carers ensuring continuity at all times
- To ensure that immediate calls are covered
- To plan and organize future cover up to generation
- Responsible for carer holiday calendar, authorization and cover
- To ensure that the perms are at 3% or under within your postcode areas
- To support the Branch Manager to plan and organize coaching & shadowing for new recruits
- To support the Branch Manager in conducting supervisions when necessary
- To support the Branch Manager with customer visits as and when required
- Liaise with Recruitment to ensure they are aware of staffing requirements
- All carer and customers user records to be kept live and accurate on Cold Harbour.
- To support other postcode areas during holidays / absence
The Ideal Candidate
The successful candidate will be customer focused and have an excellent telephone manner with good communication, interpersonal and influencing skills. They need to be able to multi task and work well under tight deadlines and pressure.
They will need to be flexible for the needs of the business and work effectively with team members and on their own. They must be self-motivated and be passionate about the care sector, as well as customers and carers.
Chelsea Allen, Branch Care Coordinator
“I’ve been working as a branch care coordinator for five months now and I can definitely say it’s been a really quick learning curve. My knowledge and experience has grown because the pace of hourly care is so fast. And no day is ever the same, which I love. My general day-to-day duties include covering calls, confirming timesheets, verifying care plans, completing medication updates and booking carer training and shadowing. I also support the branch manager in any tasks needed. “The best part about being a branch care coordinator is being able to speak to our carers every day. Communicating with my carers is the most important and rewarding part of my job. They need me at the other end of the phone to keep their schedules moving smoothly. Being a carer is hard work so just being able to listen is really valuable. To be a great branch care coordinator, I think you need to be organised, patient, caring and be able to take things in your stride. If that’s you, then apply for the role and see where it takes you. Good luck.”