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How visiting care works

Where do you need care?

We can provide care in your home anywhere in England & Wales

How visiting care works at Helping Hands

It can often be difficult to acknowledge that it is time to ask for a little help or support. It may be physical tasks, housekeeping, specific personal care or help following a hospital discharge- whatever your needs, a regular visit could make all the difference. It needn’t be as daunting as you may think.

Call to discuss the options

First of all, give us a call. Our team speak to hundreds of families each week, understanding their needs and discussing what care services we can provide in return. This is an informal chat – a chance for you to ask the questions you have and allay any fears or preconceptions about asking for help.

Whether you simply require some short term respite, convalescence or are planning for your long term needs we will have a programme of visits for you to choose from. Carers can visit as frequently as you like, from half an hour calls through to longer “sit” sessions that may take most of the day or even help during the night.

Meet with your local branch manager

The next step is to get together and for you to meet one of our care practitioners. This meeting builds on your earlier discussions and will look at clarifying the level of support required and for you to set your expectations.

What we then do is prepare your individual care plan. This document will detail all of your needs, from medication to mobility, issues and routines. With the flexibility to constantly evolve, this forms the cornerstone of your service.

Our professional care teams work within their own local areas and so there is a strong likelihood that they are already supporting somebody in your village or town already. We will source the right private carer for your needs and for added peace of mind, you can meet them before care begins.

Call us today for an informal chat about our visiting care service and how we can support you or your loved one on a regular basis.

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How visiting care is helping Audrey
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I felt in safe hands from the moment I met the branch manager who came to do my assessment willing to do anything that is asked of them. I could not ask for a better service.

B. Gardner on TrustPilot

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Smart procedures and compliance

Once you’ve set-up your care package for visiting care and met with your local branch manager, this person will be your main point of contact at Helping Hands. Along with the rest of their team, this branch manager is on-hand should there ever be a concern.

Someone is always on-call outside of normal working hours too, whether it’s your branch manager themselves or another member of their team.

Each of our branch managers are registered managers with the Care Quality Commission, which means they’re registered to arrange and manage home care.  All of our home care services are fully regulated, and our managers and compliance specialists carry out regular reviews and carer inspections to ensure your welfare and the very best service.

How we monitor visiting care

With visiting care, we use smart mobile technology to track and monitor our home care visits. Using a secure mobile app on a work mobile phone, each carer can easily log their start and finish times for each care visit.

If your carer is delayed, maybe because of traffic or poor weather conditions, we are automatically alerted so we can inform you and make other arrangements if necessary.

Alongside ensuring your welfare, this technology also means that we know where our carers are at any one time, so we can ensure their safety if there is ever an accident or problem.

Find your local branch

Page reviewed by Sarika Dhillon, Regional Care Director on November 10, 2021

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