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Locally managed service

Visiting care expertise

Little and often, companionship to nursing. With branches nationwide.

Meet some of our dedicated carers

Every single moment of care has the opportunity to change someone’s life for the better. That’s why we place so much importance on finding and training the very best carers and carefully managing the full process for our customers.

Choosing Helping Hands for your home care means benefiting from our 29 years of experience in providing quality care at home. With over 160 branches across England and Wales, we have trained and experienced carers and specialists near you.

Our local visiting carers are people who make each and every day count. Learn more about our visiting care expertise and what makes a Helping Hands carer so special.

Why our carers are simply the best

While the wealth of skills and experience that our carers have is key, what makes the real difference are their personalities and characters.

Each and every one of our carers is passionate about the people they support within their local communities, and fully committed to providing you with the very best possible care, with dignity, respect and compassion.

A rigorous selection process

Our selection process is thorough and in-depth. In fact, only 2% of all applicants meet our high standards and make it through to becoming a carer.

The selection process for visiting carers involves background checks, interview stages, practical training from our experts and the opportunity to shadow an experienced care before they start work.

At every stage, our experts are checking whether each candidate is the right fit for the job and for Helping Hands.

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[Our carers] are so capable and professional. They bring empathy and compassion from their own life experiences and have treated Mum with respect, fiercely guarding her dignity.

Helen, a customer in Stourbridge

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What it’s like to be a care assistant

Our commitment to training excellence

The skills that our carers have are second to none. Each carer joining our team is trained by our expert trainers before starting work.

Directly employed by us, every visiting carer also receives ongoing personal development and support from their locally based manager. This includes completing the Helping Hands Level 2 Diploma in Health and Social Care, which is the industry recognised qualification for care professionals.

We provide specialist training in conditions such as stroke and dementia. When our bespoke training is added to a carer’s existing skills and care experience, we really do have a winning combination.

About carer training

Meet some of our visiting carers

Our visiting carers have the training, expertise and experience to support people with one-to-one care within their own homes. A couple of them share more about why they do what they do.

Mandy, a visiting carer in Warwickshire Mandy, a carer in Warwickshire

Mandy has been a carer with Helping Hands for nearly 18 years. She said, “It’s not just a job. I’ve never thought about being anything else, care is so rewarding, makes you feel good and I’ve met amazing people and heard a lifetime of stories.

“I feel so privileged in being a carer,” she added. “I like helping people who need looking after, helping them stay in their own homes and to see the smile on their faces when you turn up in the morning. They may not see anyone else all day, so you really feel like you’re making a difference.”

Jerry, a visiting carer in Redditch

Jerry, a carer in Redditch

A retired IT teacher, Jerry now works as a visiting carer supporting customers in the Redditch area. When asked what his best moments have been so far, he quickly replied, “There is no one special moment in this job. Every day we’re doing something for people that they can’t do themselves, so it means that every moment is special.

“We’re there for our customers, enabling them to feel better or regain their independence,” he added. “This is what makes this job so rewarding.”

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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.

Page reviewed by Sarika Dhillon, Regional Care Director on November 10, 2021

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