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Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 34 reviews


Helping Hands provides home care in Cardiff and its surrounding areas with compassion in our assessment, kindness in our delivery, and an unwavering commitment to best practice. Through the Care Quality Commission, we are dedicated to equipping our staff with the highest standard of training. When arranging care for each individual, we take an unrivalled, person-centric approach towards matching you with the best possible private carer available in your area.

Covering Barry, Bridgend, Cowbridge, Llanrumney, Rhoose, St Athan, St MellonsSt Nicholas, and the surrounding areas, Branch Manager, Amy-Jayne, and her team of expert care workers can provide you with a perfectly tailored package of care that focuses entirely around you and your needs.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

02920606982 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Cardiff, 5A Beulah Road, Cardiff, Wales CF14 6LT (see on maps)

Live-in care and visiting care in Cardiff

As the capital of Wales, Cardiff is the cultural hub for Welsh media and commerce as well as the beloved home of Welsh rugby. With unique attractions, historic buildings and an abundance of sporting excitement, experiencing all that Cardiff has to offer can be difficult if you are in need of some extra support. With dedicated home care services from our Cardiff team, we’ll be there to give you the support you need to live your life how you want to, both at home and out in the local community.

From as little as 30-minute weekly visits to full-time live-in care, we ensure you feel as comfortable, secure, and unrestrained throughout your daily activities. Your dedicated carer will help maintain your independence with flexible support as your requirements change, providing you with a tailored measure of safety and autonomy.


Meet the team

Sophie Parker

Meet Sophie Parker, our Area Care Manager, Cardiff

My main roles and responsibilties as Area Care Manager are to oversee and improve the running of the branches within the South West. I am responsible for ensuring that our clients and carers are kept safe, and that the service we are providing is of high quality. I have always had a passion in caring for others. The term 'caring' for me has never been about rushing in and helping someone to get washed and dressed. For me it's about making a positive impact to someone else' s life; helping them achieve what they want, and enabling them to remain independent at home in the place that means the most to them. The care we provide at Helping Hands is of such high quality, and I truly believe that if my parents required care, Helping Hands would be the first I would contact. The carers always go over and above to ensure the clients are happy, and as an area care manager that's certainly one thing I can say I am proud of. It' s clear that all of us at Helping Hands live, sleep and breath the culture and we love what we do.
Abbie Davis

Abbie Davis

Head of Live-in Care, South West

Read More
Adam Wilkins

Adam Wilkins

Regional Care Director, South West

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite CarePalliative Care

Other services we provide at this branch

Visiting care to suit you and your routine

With visiting care from the Cardiff team, you will receive an entirely bespoke package of care that is centred around you and your preferences. With visiting calls starting from as little as 30 minutes through to an entire day and overnight stays, we ensure that you have the support you need to feel safe and independent at home, with no compromise to your usual routine.

Whether you need help around the house, getting out into the local community or more complex support such as PEG feeding, catheter management or stroke aftercare, the team are fully equipped to support you with an independent lifestyle.

With over 30 years’ experience supporting thousands of families across England and Wales, we know what it takes to provide great care. And with each of our care workers receiving award-winning training as part of their recruitment process, you can rest assured that you’re in good hands.

Find out more about our home care services in Cardiff.

Cardiff live-in care and round-the-clock support

The great thing about live-in care is that it enables you to maintain your independence and quality of life, even if you have complex care needs that require clinical support, and without the upheaval of moving into residential care. And what’s more, our live-in care service is fully managed, meaning that the team will be right there with you from your very first meeting and through every step of your journey with care.

With 24 hour care from our Cardiff team, you will have support that covers all of your practical needs including personal care, medication administration and household chores, as well as emotional support that encourages you to make the most out of each day and live it your way. If rugby is your passion and you want to watch a game at the Millennium Stadium or you love to watch the boats down at Cardiff Bay, we’ll be there to enjoy it with you.

Private care in Cardiff

When you choose private care from Helping Hands you can be confident that you’ll be cared for to the very highest standards, every single day. From the first moment that you contact us, we’ll put you at ease with our friendly and professional service, ensuring that your bespoke package of care is created for you or your loved one with the minimum of disruption to your daily lives. What’s more, our care packages are fully flexible and will accommodate your changing needs as time goes on, moulding to your requirements and ensuring you always remain at the centre of your care journey. Whether you select live-in or visiting care, you have complex or simple requirements or you just require companionship, our incredible carers can make all the difference to your daily life.

Better than a care agency in Cardiff

We’re better than a care agency at Helping Hands, because we offer the best care possible in their own homes for all of our customers and we’ve been doing that every single day since 1989. We keep the motivation high of our amazing carers by directly employing them, which means you and they don’t have to worry about being self-employed and the legalities associated with it. We also keep our pricing structure transparent and easy to follow, with no hidden costs or referral fees to surprise you when your bill arrives. Our fully managed service is regulated by the Care Quality Commission and Care Inspectorate Wales which means that you can be completely confident in our ability to always deliver the highest standards of service.

Domiciliary care to support you in Cardiff

Domiciliary care is the perfect solution for those that need flexible care but don’t want to leave the home that they love. With full control over the frequency and intensity of your care, everything is completely on your terms. And because the care is in your home, there are no restrictions on visiting times, no set mealtimes or menus and no daily schedules to follow, so the only person who decides what you do with each day is the person who matters most – you.

Personalised dementia care to support you and your loved ones

We understand that the time following a dementia diagnosis can be unsettling for all involved. With the many complexities that lie behind dementia, it can be very unnerving and confusing for you and your loved ones, especially if you don’t have access to the right support and information. With personalised dementia care from the team, we provide sensitive and dedicated support with as little disruption as possible, so you and your loved ones have the familiarity and continuity that you need to alleviate your worries in what is already a very difficult time.

As the leading dementia care specialist in the UK, we ensure that each of our care workers complete dementia-specific training to equip them with the exact skillset that is needed to support you and your loved ones. From memory loss to changes in behaviour, we’ll be there to guide you through the symptoms of your condition and give you the information, guidance and support to help you to live well with dementia.

Elderly care to keep you feeling young

As we reach our more senior years, we can begin to find more difficulty in the daily tasks that once came so naturally to us. Perhaps you need help with folding the laundry or popping out to do your weekly shop; nonetheless, the team will give you the support you need to feel safe and independent in your home and out in your local community.

Our aim is to help you to live your life as independently as possible, so whether you simply need support with getting washed and dressed for the day or someone to accompany you for a walk along the River Taff, we’ll be there for you.

Respite care in Cardiff

We understand that the circumstances of your care can often change at the last minute. Whether your usual carer is tending to an emergency elsewhere or you are due to return home after a spell in hospital following an unexpected illness or injury; Amy-Jayne and her team will work with you to ensure that you have a bespoke package of care in place that is ready to start whenever you need it.

With respite care packages available from as little as one day, we can support you with any circumstance that requires a helping hand. It may be that your friend or family member is getting married and you want to join in the celebrations, or perhaps you’d like to take a day-trip down to Barry but need some support to enable you to make the most of your day. Whatever it is you need, we’ll be there for you for as long as you need us.

Professional live-in care workers to support you in Cardiff

Here at Helping Hands, we employ all of our carers directly and complete all training in-house – so you don’t have to worry about any additional paperwork or agency fees. And regardless of their previous experience, each of our carers go through our comprehensive, nurse-led training course that ensures that they are fully equipped to provide nothing less an outstanding care.

What’s more, each of our carers receive regular training refresher courses throughout their time with us to ensure that their knowledge and skillsets are always at the best that they can be.

We’re proud to be the only home care provider endorsed as a Centre of Excellence by Skills for Care, and our Cardiff branch is also fully regulated by the Care Inspectorate Wales, so we always ensure that the care you receive is effective, safe and responsive.

Find out more about live-in care in Cardiff

If you’d like to find out more about how the team can help you, please call us. We’re here to take your call seven days a week.

Alternatively, if you’d rather meet face-to-face, we’ll be happy to meet you at a place that is most suitable for you; whether that’s at our branch, a local café or your front room.

Call us on 02920606982 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Cardiff to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 34 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 18 reviews

Our credentials

Our Cardiff branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Cardiff, 5A Beulah Road, Cardiff, Wales CF14 6LT Show on Map

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