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and Sat & Sun: 9am - 5:30pm

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Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

Tailored live-in and visiting home care packages in Cardiff

Our dedicated manager Amy-Jayne and team of expert carers can provide you with a perfectly tailored package of care from as little as 30 minutes, through to 24 hour live in care.

The Cardiff branch covers Cardiff, Bridgend, Cowbridge, Welsh St Donats, St Athan, Llantwit Major, Rhoose, St Nicholas, Wenvoe, Barry, Penarth, Pontypridd, St Mellons, Llanrumney, Rumney, Langstone and the surrounding areas.

Meet Amy-Jayne, our Branch Manager

Amy has extensive experience in the care industry which she has accumulated over many years. Working as a carer herself for a long period she knows exactly what it takes to deliver fantastic, bespoke care every single time.

Amy is empathetic, caring and extremely customer orientated. Having worked not just as a carer, but as a supervisor and care-coordinator she knows her local area and team of dedicated carers inside out.

Speaking about the reason she chose to join Helping Hands, Amy said, “I decided to join Helping Hands as it is a family run business and their views on care are much the same as mine. They always strive to provide the highest levels of care at all times. I am so proud to work for this company.”

Visiting care calls to suit your routine

Our local carers in Cardiff are able to provide you with an entirely bespoke care plan providing the level of support that is right for you.

We provide calls from as little 30 minutes, through to entire day sits and can even stay overnight.

Whether you need help at home, out in the community or if your needs are more complex your visiting carer will be there to help. These are some of the things that we can help with:

Household duties – Assisting with housework, running errands and preparing meals. The little things that need doing to keep your home life ticking over nicely.
Personal care – Your dignity is our priority. We can support with washing, dressing, toileting and everything in between in the exact way that you need.
Medication support – Ensuring you take your medication at the right time or encouraging those who need some extra persuasion is all covered.
Complex care – Your local branch can provide support with more complex care needs such as bowel management, catheters or PEG feeding. Speak to our team about how we can help.

Arranging care for yourself or a loved one can be a stressful time when you’re not sure of the options available to you. Amy-Jayne and her team in Cardiff will support you continually through your care process.

How visiting care is helping Audrey
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The carers are friendly, efficient, reliable and create a great atmosphere. They have really transformed Doreen’s life and care, and my life too.

Alan's wife Doreen receives care in Cardiff

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24-hour care in Cardiff

Live-in care is a great way to help you maintain your independence and quality of life when your needs are continual or high level.

Our live-in care service is fully managed, meaning that your local live in manager will be there to support you from your very first meeting and throughout your entire care plan with us.

We can provide live-in care for as little as 3 days, through to an ongoing package of support to suit you.
When you opt for live in care, your carer will be matched to you based on the support you need as well as gender, personality and interests.

Following recruitment, every single live in carer completes a thorough training programme at our Centre of Excellence covering all of the skills that they need to provide a flawless package of care.

Your live-in carer will be on hand to support you with everything that you need including personal care, medication and social activities to ensure you are living life exactly the way you want to.

Respite care for when you need to take a break

Short-term care provides an excellent level of support for yourself or a loved one when your circumstances change quickly, or you need to take some time for yourself.

Your circumstances can change quickly meaning that you could be looking for short-term care to support re-enablement following an illness or hospital discharge.

Respite care is a great option If you are going on holiday and just need some peace of mind that your loved one is going to be taken care of or have someone available for a chat and cup of tea.

The Cardiff branch can provide respite care for as little as one day or up to four weeks if your care needs are not continuous.

Dementia care in Cardiff

Providing as little disruption as possible is an essential part of dementia care as continuity and familiarity are extremely important.

Keeping your loved one at home will ensure they are in a safe and happy place and can live life to the highest quality possible in the place they feel most comfortable-home.

All of our carers have been through dementia-specific training, equipping them with the exact skillset to manage and support people with dementia and the difficulties that the condition can bring.

If you would like more information about how we can support your loved one with their dementia needs, get in touch with our Customer Service team today.

Request a callback Email us
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I have been the person that provides care for someone, knowing that ultimately they wouldn’t have any support if we didn’t go in. Helping someone achieve something, no matter how big or small is truly amazing

Chloe, a visiting carer in Cardiff

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Clinical Care for your specific needs

Some complex conditions require very specific care. We are able to provide a care plan tailored to your exact needs.

Our team of clinical nurses oversee our more complex packages in Cardiff, ensuring our carers are suitably trained to carry out care needs that may not be day-to-day for everyone.

Our team of nurses has broad experience and knowledge when it comes to providing care for people with higher levels needs.

The clinical care we can provide covers bowel management and other toileting care, tracheostomy care and PEG feeding.

Funding options and direct payments

Your local authority may be able to provide you with some financial support depending on your situation. No two scenarios are the same so it is best that you contact your local social services to see what you are entitled to.

It may be that you are granted a particular amount towards the cost of care, but then need to top up the remainder yourself.

If this is the case you are able to receive the funding directly in to your own bank account and then allocate it how you would like to. This is called ‘direct payments’ and allows you to independently manage your own finances.

Amy-Jayne and the team at Cardiff will be very happy to talk you through social services funding and how everything works.

Fully trained carers for your peace of mind

All of our Cardiff carers have been recruited and trained in house, we don’t operate in the same way as an agency.

Regardless of any previous experience, each carer goes through nurse led training at our Centre of Excellence where they learn the mandatory skills to carry out great care.

Throughout a carer’s career with us they receive regular update training and can be trained in more specific and complex care ensuring that we provide a carer with the perfect skillset to suit your own situation.

Our Cardiff branch is fully regulated by the Care Inspectorate Wales (CIW), we want to ensure the care you receive is the best it can be.

All carers and customers have access to our 24/7 on call team who operate out of hours. Should you ever have an emergency there is always someone to speak to.

Areas across Cardiff that we cover:

Welsh St DonatsSt AthanLlantwit Major
RhooseSt NicholasWenvoe
St MellonsLLanrumneyRumney

Visit our branch, open Mon-Fri

You can visit our Cardiff team on Beulah Road, Cardiff on Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).

Phone lines open 7 days a week

If you’d like to discuss your home care options and set-up a meeting with Amy and her team, please get in touch with us on 02920606982:

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM


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