Cardiff

Jasmine was so friendly, caring and understanding to my mum’s needs when she assessed mum for her home care. Darcy Brown who has been allocated to Mum is working out really well so far, it’s only been a few weeks but Mum & Darcy are getting on lively and Darcy is very attentive & caring to Mum’s needs.

The carers have been so kind and thoughtful helping my mother, making her feel safe and cared for and us having that peace of mind knowing my mother is being looked after.

Both carers are kind, sympathetic and caring taking time to talk to my dad every day – the variety of subjects they chat about is great!

Very courteous,empathetic & helpful

Turned up on time , made mum feel relaxed and sorted everything out quickly

Bec the carers are very professional,patient,caring and nice people

Quick response. Understanding of our needs and friendly staff

My Mum was very pleased with everyone who visited her – very professional!

The staff have been very friendly and efficient

Friendly helpful response with all the information I needed and flexibility regarding dates for assessment

I found Hannah’s approach to my call was helpful, compassionate & informative. Nothing was too much trouble regarding my requirements. A very good experience.

very helpful person who understood my needs..

Such a helpful and friendly young lady who gave me all the information I required immediately and followed up with an e mail within minutes.

I have been asking for several weeks if a breakfast carer could be provided on Sunday mornings. They are still unable to provide one.

very helpful and friendly

Most professional attitude. A pleasure to meet and could not have been more helpful. Gave me confidence in dealing with the company.

Very satisfied with helping hands but sadly we only use them once a week for my mum to visit my dad in hospital/home on the weekend so we have a very limited view but I hope this helps

Just really happy with everything so far, the information given, the help we’re getting starting next week, and the speed that everything has been organised.

Courteous, efficient and helpful

Quite a long call as on hold for a lengthy time while HQ phoned Cardiff to speak rather than accessing diaries on line, but no real problem. Over a week before a visit could be arranged – would have been nicer if earlier, but again no real issue.

Great telephone manner.

Very happy with my carer so helpful and understanding and also a very nice person.

Speedy helpful and understanding

Helpful polite and reassuring / Admin texts etc confusing though re appointment

Amandeep was so friendly, caring and helpful – she has already made me feel that I have the support I have needed for a long time. Thank you / Thank YOU!

Questions answered efficiently and assessment set up quickly

Very clear information given, not forced into making decisions. Listened clearly to what care I was looking for. Friendly voice.

The operator was friendly, knew his stuff and extremely helpful and patient.

We were reallt happy wirh our first appointment with Georgia & more importantly my aunt liked her.

Friendly, helpful informative and the services offered appear to cover all the bases. The advisor has certainly encouraged us to pursue helping hand further. C

All my questions were answered in a pleasant manner.

Amy was friendly,professional,kind and respectful and both Mum and I were most impressed with her and the service you offer. Kind regards. Barbara(Daughter)

Ruth was very professional but did not bring all the paperwork at first meeting and could not confirm the pay rates.

Very helpful