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Management team

Meet the senior management team at Helping Hands

The senior management team at Helping Hands has over 85 years’ worth of care experience between them, from providing hands-on care themselves through to working with charities and the NHS.

This experience and passion for quality care helps to ensure that Helping Hands is your trusted care provider of choice. It’s one of the reasons why 30,000 families have chosen us since we began in 1989.

Call us today to find out more about our home care services.

Tim Lee, Non-Executive Director

Tim Lee, Helping Hands CEO Helping Hands and a passion for supporting customers to remain in their own homes have both been an important part of Tim’s life since his mother, Mary Lee, founded the company almost 30 years ago.

Today, Tim is Non-Executive Director of Helping Hands. “Over the years I’ve gained an understanding of all aspects of running a home care business and how to meet the expectations of our diverse range of customers,” he explained. “In the early days, during my time off from university studies,  I would help out as a carer, by supporting our customers and also assist in the office answering telephone enquiries. Through this experience I am able to truly appreciate the difference our carers can make to the quality of life of our customers and their families.”

During his time as CEO, Tim won the Glassdoor Employees’ Choice Award as one of the country’s highest rated CEOs. Based on employee reviews and ratings, he was recognised as the UK’s 32nd top-rated CEO with an approval rating of 92%.

“During my career I have seen plenty of change in the social care industry, and in Helping Hands as a company, as we adapt our services to exceed the expectations of our customers,” he added. “I strongly believe that Helping Hands is in an enviable position, as one of the Top UK Home Care Companies, in being able to meet the wishes of those requiring care, and that is to remain in their own homes for as long as possible and to live the lives they choose.”

Tim personally meets every carer who trains at our Centre of Excellence in Warwickshire before they graduate and join our team. “The company may have changed a little since I joined back in 1996,” he said, “but the values that we all shared back then have been instrumental in our growth and are still what makes Helping Hands the great company it is today.”

Ben Lee, Non-Executive Director

Ben says: “I officially started working for the company in 1999 but had been unofficially

helping out long before that. We’ve come a long way since those early days, but we still uphold our compassion for supporting people where they feel most comfortable – in their own home.

He goes on to say: “I strongly believe that if we are to continue to offer our customers the very best home care service, we need to remain the employer of choice for all care and office staff. By being the company that the very best people in our industry want to work for, we can offer our customers the very best carers and service in their own homes.”

Karyn MacKenzie, Group Managing Director

Karyn, our Chief Operating Officer

Karyn has joined the business with a mission to make a real difference to the Helping Hands family. Ensuring that people feel empowered to make decisions and – more importantly – that every member of the team feels valued.

“In a fast-paced, people-oriented business timely communication is key”, says Karyn. “Finding the right method of communication is crucial to ensuring that our customers receive the best care and our carers feel valued”.

Karyn brings a wealth of experience to the company, having enjoyed success in a number of senior operations roles spanning several sectors. She began her career running a chain of well-established fitness clubs and spent eight years managing a large group of private hospitals. She has also been COO for a multisite veterinary company and skin clinics group.

Since joining Helping Hands in December 2018, Karyn has been impressed by the talent across the business.

“Our people are dedicated, hardworking and totally committed to delivering a great service to our customers. You can train teams to improve, but having a fantastic attitude and huge heart are special talents – and our people have this in spades!”

Karyn will work closely with the rest of our management team to help us continue to deliver outstanding care.

Care Management

Jane Ashcroft, Chair

Jane joined Helping Hands Board in November 2022, having worked in the care and ageing sectors for 25 years.  Following an early career in people development and governance, Jane became involved in care services delivery and has led national services in retirement housing, care homes and clinical settings.  She won the Health Investor Top 50 “Grand Prix” in successive years for her work on quality and growing services, and the Laing & Buisson “Lifetime Achievement Award” in 2021 for impact in the care sector. Jane was appointed a CBE in the Queen’s New Year Honours 2015 for services to older people.  Jane is also a Board member of Business in the Community, the largest and longest-established membership organisation dedicated to responsible business.


Having seen the critical relationship between carers and their customers and families, Jane is passionate about ensuring that compassionate and committed carers are supported and developed to enable customers to live the life they want to lead, and to support more people across the country with the high quality care which Helping Hands provides.

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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.

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