Meet the senior management team at Helping Hands
The senior management team at Helping Hands has over 85 years’ worth of care experience between them, from providing hands-on care themselves through to working with charities and the NHS.
This experience and passion for quality care helps to ensure that Helping Hands is your trusted care provider of choice. It’s one of the reasons why 30,000 families have chosen us since we began in 1989.
Call us today to find out more about our home care services.
Tim Lee, Chief Executive Officer
Helping Hands and a passion for supporting customers to remain in their own homes have both been an important part of Tim’s life since his mother, Mary Lee, founded the company almost 30 years ago.
Today, Tim is CEO of Helping Hands. “Over the years I’ve gained an understanding of all aspects of running a home care business and how to meet the expectations of our diverse range of customers,” he explained. “In the early days, during my time off from university studies, I would help out as a carer, by supporting our customers and also assist in the office answering telephone enquiries. Through this experience I am able to truly appreciate the difference our carers can make to the quality of life of our customers and their families.”
In June 2018 and for the second year running, Tim won the Glassdoor Employees’ Choice Award as one of the country’s highest rated CEOs. Based on employee reviews and ratings, he was recognised as the UK’s 32nd top-rated CEO with an approval rating of 92%.
“During my career I have seen plenty of change in the social care industry, and in Helping Hands as a company, as we adapt our services to exceed the expectations of our customers,” he added. “I strongly believe that Helping Hands is in an enviable position, as one of the Top UK Home Care Companies, in being able to meet the wishes of those requiring care, and that is to remain in their own homes for as long as possible and to live the lives they choose.”
Tim personally meets every carer who trains at our Centre of Excellence in Warwickshire before they graduate and join our team. “The company may have changed a little since I joined back in 1996,” he said, “but the values that we all shared back then have been instrumental in our growth and are still what makes Helping Hands the great company it is today.”
Karyn MacKenzie, Chief Operating Officer
Karyn has joined the business with a mission to make a real difference to the Helping Hands family. Ensuring that people feel empowered to make decisions and – more importantly – that every member of the team feels valued.
“In a fast-paced, people-oriented business timely communication is key”, says Karyn. “Finding the right method of communication is crucial to ensuring that our customers receive the best care and our carers feel valued”.
Karyn brings a wealth of experience to the company, having enjoyed success in a number of senior operations roles spanning several sectors. She began her career running a chain of well-established fitness clubs and spent eight years managing a large group of private hospitals. She has also been COO for a multisite veterinary company and skin clinics group.
Since joining helping Hands in December 2018, Karyn has been impressed by the talent across the business.
“Our people are dedicated, hardworking and totally committed to delivering a great service to our customers.” Adding, “You can train teams to improve, but having a fantastic attitude and huge heart are special talents – and our people have this in spades!”
Karyn will work closely with the rest of our management team to help us continue to deliver outstanding care.
Ben Lee, Chief Information Officer
Tim’s brother, Ben, came to work at Helping Hands full time in 1999. “I had been unofficially involved in our family business long before that,” he explained. “In fact I used to help out with payroll when I was at school, obviously destined to be involved in finance from an early age.
“I became Company Secretary in 2003 and looked after all aspects of our accounts and payroll with my team in the accounts department, including a payroll for over 900 employees,” Ben added. “My role now as Chief Information Officer sees me building on my extensive knowledge of the systems and data that we have at our disposal to inform us in how best to build a scalable platform from which to launch our next phase of growth.”
“I strongly believe that if we are to continue to offer our customers the very best in home care service, we need to remain the employer of choice for all care and office staff. By being the company that the very best people in our industry want to work for, we can offer our customers the very best carers and service in their own homes.”
Karen Lewis, Operations Director
Karen joined Helping Hands as Group Operations Director in October 2015. She said, “My clinical background drives me to deliver the highest quality care whilst ensuring we offer excellent customer service. It’s my priority to develop and lead a work force who are motivated and expertly trained to meet the needs of our customers.
“Having worked within healthcare for 24 years, I have a highly developed understanding of the sector,” she added. “As a qualified Physiotherapist I started my career within the NHS and gained a broad range of clinical and managerial expertise along with achieving an MSc qualification.
“I progressed from clinical delivery into Healthcare Management at an early stage of my career and subsequently worked at Director and Executive Board level within medical care for a number of years before a move into social healthcare. My passion for care continues to grow, and I’m excited to be working with a company that makes such a huge difference on a daily basis.”Care management
Karen Rayfield, Director of People and Performance
“I’ve had a varied career history having worked in the retail, hospitality, FMCG and business consultancy sectors,” Karen shared.
“In addition to my career, I am very lucky to have a large family which includes our very gorgeous daughter who has special needs. This gives me an acute understanding of a family’s need to know that their vulnerable loved one is cared for with love, dignity and respect.”
Karen explained that she jumped at the chance to work for Helping Hands. “They have such a fantastic history of enabling people to live in their own homes with the care that they need.
“What I enjoy most about my job is getting out and seeing our carers lovingly supporting their customers to be the very best that they can be. They are inspiring people for whom I have the utmost respect.”People and performance
Chris Harle, Chief Financial Officer
Chris may be the Company’s Chief Financial Officer but he takes a ‘customer first’ approach in everything he does. “Our customers pay our wages and salaries and if we provide an excellent service they will hopefully come back for more and even tell their friends and families about the benefits of our services.” Chris therefore helps sort and sift the data within our business to help identify and implement improvements to make our services even better for our customers, carers and other colleagues alike.
Having spent the last 25 years working as part of the team in three high growth businesses, Chris joined Helping Hands in 2018 as part of the Board team. In addition to the general day to day running of the finance, property and IT teams, he is accountable for the crucial financial decisions around cash flow, risk, financial planning & reporting.Finance department
Lindsey Edgehill, Sales & Marketing Director
Lindsey has worked for Helping Hands since 2004. She said, “During that time there’s been a huge increase in demand for the services we provide. The current social and economic climate means that now, more than ever, people need to be aware of all of their options to allow them to make an informed decision.
“It’s key to my role therefore to build awareness of live-in care and ensure that a family’s journey through to starting care is as smooth as possible and with the best carer match.
“I am proud to be part of an organisation that is so passionate about its service and the welfare of its customers and carers,” Lindsey shared. “Not everyone gets to go to work and know they have really made a difference to people’s lives. Here, we get to do just that.”Sales & marketing
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