Putting the care in care management
With the help and expertise of our care management teams, we’re enabling our carers across the nation to provide the highest standard of care to our customers. See how we keep our operations running smoothly.
Our care management team includes:
- Live-in care managers – supporting our customers and live-in carers
- Branch managers – ensuring the smooth running of our nationwide branches
- Clinical nurses – enabling expert support for customers with more complex healthcare needs
- Carer services – helping to place live-in carers across the country
- Compliance and risk experts – ensuring we meet and exceed our regulatory standards
Meet a branch manager
Denny Cloonan, Solihull branch
Denny is one of our incredible branch managers. “I’ve been with the business for over 10 years now after beginning my career here as a part-time carer,” she explained. “Now I’m the manager of our Solihull branch.
“My role is to support both carers and customers throughout their care journey, making sure the best quality service is provided for those living in the local community. I am also a dementia champion, which has really developed my understanding of support and supervision for those working with, and living with, the condition.”
Denny added, “I am always astounded by the quality and commitment of our carers – we handpick them for their personality and their compassion. My role is supporting them so they can concentrate on taking care of our customers.”
Meet a Regional Care Director
Ursula Furtenbach, Regional Care Director (London)
Ursula has worked in the healthcare sector for over 12 years now, and has recently joined the Helping Hands family as Regional Care Director, covering the London area.
Ursula has a Master’s degree in International Business Administration and has also been a registered Care Quality Commission manager for over seven years.
Meet a Regional Clinical Lead
Samantha has been with Helping Hands for some time and loves being able to help customers stay in their own homes with tailored care to suit their individual needs. She has worked alongside nurses, occupational therapists, physiotherapists, psychologists, dietitians, speech and language therapists, and carers.
As well as this, Samantha has worked with a training company providing training to both care workers and student nurses on a range of subjects, including manual handling, safeguarding, infection control, health and safety, and palliative care.
Samantha explained, “My most recent experience has been as the clinical lead/deputy manager in a nursing home, covering areas such as palliative care, dementia care, and chronic conditions such as chronic obstructive pulmonary disease, Parkinson’s disease and heart failure.”
Samantha is extremely passionate about care and she will always go the extra mile for her customers. She is a Registered Nurse with the Nursing & Midwifery Council.Meet our nursing team