Accreditations
Industry-endorsed home care
As one of the nation’s most trusted home care providers (rated Excellent on Trustpilot), the passion for providing quality care at home is in our DNA. We live and breathe homecare, being a founding member of the Homecare Association (HCA) and renowned as dementia care specialists.
Learn more about our industry awards and accreditations, and why, for more than three decades, tens of thousands of families have chosen us to provide one-to-one support at home for themselves or their loved ones.
Fully regulated throughout England and Wales
Unlike introductory agencies, home care with us is fully regulated. This regulation covers every part of the Helping Hands service:
Regulated by the social care watchdog for England
In England, the Care Quality Commission (CQC) inspects and reports of all social care services. The CQC’s mandate is to raise standards and stamp-out bad practice, making social care better for the people receiving care.
Our most recent CQC inspection was completed in 2016, the results of which, once again, stated Helping Hands as being compliant. The inspection consisted of an unannounced visit to our offices plus contact with current customers and employees.
CIW reports that Helpings Hands goes ‘above and beyond’
In Wales, we’re regulated by the Care Inspectorate Wales (CIW). In an inspection at our Cardiff branch, the CIW reported in August 2017 that our carers go “above and beyond, doing the things that are ‘not on the list’.”
A founding member of the homecare association
The Home Care Association (HCA) is the representative body for organisations that provide care to people in their own homes. It identifies and promotes the highest standards of home care and represents the views of its members with policy-makers and regulators. The association also promotes training and development of individuals and organisations providing home care.
Organisations that join the HCA agree to abide by the Association’s Code of Practice, and you should ensure that any company you approach for home care assistance is a member of HCA. The association represents over 1,600 members across the United Kingdom. Read the HCA code of practice.
Highly rated and reviewed by customers and employees
Since being established by Mary Lee in 1989, we’ve supported tens of thousands of families live well in the homes and communities they love.
We actively seek feedback from our customers and carers to ensure we’re providing the right level of home care and the best training and support around.
We’re rated Excellent on Trustpilot with over 4000 reviews. As an employer, we are rated 4.5/5 stars on Glassdoor – one of the highest among our industry competitors – and employee satisfaction is key to delivering a high-quality service.
Read just a few of the many testimonials we receive each day, from customers, carers and support teams who work behind the scenes.
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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 0333 060 5795 or request a callback and we will call you.
A CQC regulated service
A fully regulated service across England & Wales
Our carers
What makes our carers and care professionals so special
Home care services
When to consider help at home from a paid carer