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Our offices are currently closed, please request a callback and we will get back to you. Opening hours: Mon–Fri: 8am–7pm, Sat–Sun: 9am–5:30pm
CQC & CIW Regulated
Receive care in 24 hours
Rated excellent on
Industry leading carer training

Compliance Guidelines

Quality care services at Helping Hands Home Care

Our bespoke assessment programme, which includes practical facilities, demonstrates the commitment we have to our carers and customers. Unlike some home care providers, we’re also fully regulated, inspected and rated by the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW); we firmly believe that this assurance and transparency can only drive the best possible experience for those in need of a helping hand.

Prior to working out in the community, our carers go through a detailed, mandatory induction programme, covering all aspects of care. From first aid and medication administration to dementia awareness and moving & handling, we ensure of all our private carers are fully equipped and their expertise are always at the best level they can be.

As dementia specialists our managers and carers have the necessary knowledge and experience to provide high-quality, dementia care and advice to both our customers and their loved ones.

Live In Carers & Requirements

High-quality care starts with exceptional preparation, that’s why we’re delighted to support our live-in carers every step of the way. Our in-depth assessments aren’t just for new recruits, we provide regular refresher training for all our carers.

It doesn’t stop there. From providing hands-on care themselves through to working with health care organisations and charities, our management team work very closely with our carers, helping to deliver outstanding care around the clock. Our live-in care managers regularly review carer performance, conduct appraisals and provide ongoing support – giving you constant peace of mind.

Requirements of our carers

It takes a special someone to make a great care worker, that’s why we handpick only the very best. Most importantly, all of our carers must:

  • Be DBS checked
  • Have the right to work in the UK
  • Be able to speak an excellent level of English
  • Provide their relevant work history
  • Give proof of their qualifications