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Assessment and Selection for live-in carers

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Assessment and Selection process for all live-in carers

Quality home care is not something that can be taught in a normal classroom. So at Helping Hands, we’ve built a simulated home environment where we walk each of new recruit through what it takes to be a great carer.

Whether it’s administering medication or safely using hoists to move a customer in or out of bed, our assessment and selection process takes you through how to keep your customer safe, happy and fully supported.

We work with every new carer who joins our team to fully prepare them for life as a live-in carer. Alongside covering a wide range of topics essential to your role, we will also give you a real feel for providing high-quality care the Helping Hands way.

What our live-in carer assessment and selection process covers

Our live-in carer assessment and selection process is flexible and completely tailored to you. We’ll cover a mixture of classroom sessions and practical activities, meaning you’ll develop the skills and knowledge to be happy and confident in your new role as a carer.

You’ll learn about:

  • Customer service – the Helping Hands way
  • The role of the carer – your duties, responsibilities and how to deliver them
  • Our values and beliefs at Helping Hands
  • Administering medication
  • Personal care
  • Manual handling
  • Abuse and safeguarding against it
  • Dementia care
  • Health and safety
  • First aid

The process will cover all key parts of the Care Certificate, recognised by the Care Quality Commission. On day one, you’ll have an interview and we’ll work with you to create your individual learning plan, deciding how much of our training you’ll need to cover.

Once you’ve successfully completed the assessment and selection process, you’ll be ready for your first customer placement, but your development doesn’t stop there. You’ll be assigned with a locally based manager who will support you in your role, and extra refresher courses will be arranged as required.

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This has been the best training I’ve had in the 25 years I’ve worked in the care industry. I can’t fault any of the trainers, they were excellent and patient.

Chris, a live-in carer

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How does carer assessment and selection process work?

Every week of the year, we’re working with new live-in carers at our Centre of Excellence in Alcester, Warwickshire.

The custom-built centre simulates a real house, so you can really get to grips with how you’ll be helping customers around the home.

Start days are very flexible. You could arrive on a Sunday or Tuesday to start the selection process at 8 am the following day. This means you can more easily work around your travel plans and any prior commitments.

Meals and accommodation in Warwickshire

If you need somewhere to stay while on training in Alcester, we have basic hostel-style accommodation with kitchen facilities that’s available free of charge whilst you complete your training.

All meals are provided for free, including breakfast, a hot meal at lunch and evening meals.

Carer assessment in Spain and Greece

If you’re currently based in Spain or Greece and are looking to become a carer in the UK, we also have assessment centres in both of these countries.

In Spain, you can complete the whole carer selection process at our assessment centre in Alicante before travelling to the UK for your first placement. The centre also includes a custom-built simulated home environment.

In Greece, you can complete part of the selection process in Athens, Thessaloniki or Crete. You’ll then complete the rest of the assessment process at our Centre of Excellence in Alcester before you can start work as a live-in carer.


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The team are amazing and made this course run smoothly and made me feel at ease. Thank you!

Jade, a live-in carer

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High quality carer assessment process, recognised by the care sector

We believe that standards of quality are only as good as our next carer, that’s why we invest so much time, energy and resource into assessment and selection process that gives you the tools you need to be an outstanding carer.

Our process is designed to give everyone the development they need. You’ll be treated with warmth, courtesy and respect making you feel safe and cared for – the same way we expect our carers to be with our customers.

We’re always on the look-out for more caring, compassionate people to join our team. Get in touch today to be one of them.

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