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Carer training and assessment process

More jobs and more support. Join Britain’s best home care team.

Live-in carer assessment and selection process

Assessment and Selection process for all live-in carers

Quality home care is not something that can be taught in a normal classroom. Whether it’s administering medication or safely using hoists to move a customer in or out of bed, our assessment and selection process takes you through how to keep your customer safe, happy and fully supported.

We work with every new private carer who joins our team to fully prepare them for life as a live-in carer. Alongside covering a wide range of topics essential to your role, we will also give you a real feel for providing high-quality care the Helping Hands way.

What our live-in carer assessment and selection process covers

Our live-in carer assessment and selection process covers a mixture of classroom sessions and practical activities, meaning you’ll develop the skills and knowledge to be happy and confident in your new role as a carer.

You’ll learn about:

  • Customer service – the Helping Hands way
  • The role of the carer – your duties, responsibilities and how to deliver them
  • Our values and beliefs at Helping Hands
  • Administering medication
  • Personal care
  • Manual handling
  • Abuse and safeguarding against it
  • Dementia care
  • Health and safety
  • First aid

The process will cover all key parts of the Care Certificate, recognised by the Care Quality Commission. Once you’ve successfully completed the assessment and selection process, you’ll be ready for your first customer placement, but your development doesn’t stop there. You’ll be assigned a locally based manager who will support you in your role and offer skills refresher courses when available.

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This has been the best training I’ve had in the 25 years I’ve worked in the care industry. I can’t fault any of the trainers, they were excellent and patient.

Chris, a live-in carer

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Carer training that is industry endorsed

We believe that standards of quality are only as good as our next carer, that’s why we invest so much time, energy and resources into an assessment and selection process that gives you the tools you need to be an outstanding carer.

Our process is designed to give everyone the development they need. You’ll be treated with warmth, courtesy and respect making you feel safe and cared for – the same way we expect our carers to be with our customers.

We’re always on the look-out for more caring, compassionate people to join our team. Get in touch today to be one of them.


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The team are amazing and made this course run smoothly and made me feel at ease. Thank you!

Jade, a live-in carer

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Niche and specialty carer training

If your customer has specific care needs then you will receive further instruction and training on how to care for them once you are in your customer’s home. We have a team of nurse specialists who work for Helping Hands who are able to support you in a clinical placement where specialist knowledge is needed. We can also offer additional support if your carer is on a palliative pathway, is living with advanced dementia or has spinal injuries, for instance.

Online learning portal

When you become a Helping Hands carer you will also receive access to our extensive online training library. This library contains modules which will benefit your work with your customers and also develop you professionally, and best of all, they’re available anytime. This means that if you want to know more about a specific condition or method of support you may have the information you need at your fingertips, any hour of the day or night.

Modules include both mandatory refreshers, which need to be completed within the timeframe specified, or optional modules that are for your general development and skills enhancement. Each module has been developed using our years of experience in caring for our customers and by partnering with specialist groups and individuals, such as Dementia UK. Training on specialist conditions such as dementia and stroke are just two examples from our extensive library of training modules.

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We’re here to talk through the many job opportunities available here at Helping Hands. Call us on 03300371644 if you’d like to join our team.

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