Meet our expert home care trainers
There is nothing about care that our trainers don’t know. All of them have been carers themselves, and so truly understand what you need to know to be the very best carer yourself.
Our training team runs in-depth courses every week of the year that involve a combination of interactive classroom sessions and practical exercises. Thanks to their knowledge and expertise, our carers can feel confident as they take the first steps on their journey into care with Helping Hands.
Meet Amanda Ansell, Regional Assessor for Central
Hello! My name is Amanda, I am the Regional Assessor for Central. I have been working for Helping Hands since April 2019 after I came to the UK from South Africa, where I had lived for many years.
My first role with Helping Hands was as a live-in carer, caring mainly for customers with dementia, which I really enjoyed. In August 2021, I was offered the role of national assessor within Helping Hands, and earlier this year I became the Regional Assessor for the Central Region based at our Head Office in Alcester.
When I am not at work I like to learn, especially about Health and Social Care, luckily, I also love to read, which really helps with research! I also spend quite a lot of time catching up with family and friends all over the world.
During the assessment week, I explore a variety of topics with our new live-in carers which ensure that they are fully prepared and confident to offer care and support to our customers in their homes. Active participation is a very important part of the assessment, so I encourage everyone to join in our discussions and activities in the training room.
Meet Denise Brain, Regional Assessor for the South West
I have worked for Helping Hands for nearly five years, first joining as a visiting carer. Before working for Helping Hands, I gained experience in the care sector by working for a local domiciliary company for a year before working on an elderly mentally infirm (EMI) unit in a nursing home on the Gower peninsular in Wales. I can clearly remember the interview I had with my first care company where the lady who interviewed me told me, “Care is a job you will either love or hate, and you will know on your first day”. There has never been a truer word spoken! I was so nervous on my first day of being a carer, however, within an hour of shadowing an experienced carer, I knew I had made the right decision to work in care. I loved it from the very beginning and I have never looked back! My only regret is that I never chose to follow a career in care sooner!
During my time with the company, I have progressed from carer to a care and training practitioner for Swansea branch, and now a regional assessor for South West region. I absolutely love my role as a regional assessor as it gives me the opportunity to meet so many wonderful people from all over the world. When I’m not at work, I love spending time with my family. I am extremely close with my sister who has recently been diagnosed with mixed dementia at the young age of 63. I am determined to make sure she lives well with dementia and ensure I can help make many happy memories with her while we can!