Meet our training team
See available jobsMeet our expert home care trainers
Our trainers are former carers, so know how to help you to be the very best carer yourself.
There are very few things about care that our trainers don’t know. Our training team runs in-depth courses every week of the year that involve a combination of interactive classroom sessions and practical exercises.
Thanks to our trainers’ knowledge and expertise, our carers can feel confident as they take the first steps on their journey into care with Helping Hands.
Meet two of our wonderful Regional Assessors
"I encourage everyone to join in discussions and activities in the training room."
At Helping Hands, we believe that every carer should be provided with exceptional training so that they’re equipped to support people with a wide range of needs and wishes.
Amanda and Denise are two of our Regional Assessors who help both new and experienced carers to learn and maintain the skills and knowledge they need to excel in their role.
Training that is industry endorsed
Our team have a reputation for providing the very best training in the care industry.
Our training and induction process has received endorsement from Skills for Care, which is the strategic body for the adult social care workforce. Not only that, but we’ve also been endorsed as a Centre of Excellence – and we’re the only home care provider in the UK to receive this accolade.
Our training covers the essential skills and knowledge to provide care, in line with the Care Certificate. Above all else, you’ll learn how to provide care and support the Helping Hands way.
Some of the many areas our trainers cover include:
Mobility support
We’ll teach you how to safely use hoists and lifting equipment to help customers get into and out of bed and move securely around their home
Personal care
Discreet personal care assistance with routines that family members may be uncomfortable helping with, such as bathing, dressing and toileting
Dementia support
Our experts lead training in providing care for people living with all types of dementia, so that every carer knows what the condition entails
Medication assistance
You’ll learn how to safely organise and administer a customer’s medication, so that you can provide them with proactive and reliable support
Preparing meals
We’ll teach you how to prepare meals, snacks and drinks to your customer’s tastes, including following specific dietary plans
Light medical support
Many of our customers rely on stomas, catheters, colostomy bags and more, so we’ll make sure you know how to manage and clean these
Fully regulated by the CQC / CIW
Here at Helping Hands, our carer training is fully managed and regulated by the Care Quality Commission (CQC).
Every aspect of our training service is delivered in line with regulations laid out by the CQC and Care Inspectorate Wales (CIW).
What is the significance of having regulated training?
Carers trained to a high standard
To retain our CQC ratings, we train our carers to high standards and ensure they’re all able to provide meaningful support
Key areas always covered
With CQC regulation, every carer has to be trained in health and safety, diversity, medication help, and many more key areas
Fully checked carers
A CQC/CIW-regulated service means all of your carers undergo enhanced-DBS checks before starting in their roles
Page reviewed by Carole Kerton-Church, Regional Clinical Lead, on July 25, 2024.
How we wrote this page
This page has been produced referencing key insights and data from external experts, trusted medical sources and our team of in-house specialists. We have worked hard to ensure that all information is as accurate as possible and reflects current consensus at the time of writing and reviewing.