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Our values

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What's important to us at Helping Hands

Our philosophy is simple. It is to provide quality support and care to enable people to remain in their own homes and pursue their chosen lifestyle, regardless of age, disability and geographical area. 

As a family-led company, the Helping Hands values inform everything we do and how we do it. They help us to deliver a consistent and excellent service to every customer we support and member of team – from our staff behind the scenes to each and every one of our carers.

We focus on people

Our priority will always be our commitment to the needs of our customers, respecting their wishes and choices about how they want to receive care and support. We will always look at the person as a whole and what’s important to them in their life, not just their care.
Our staff will be given the same level of concern, respect and care within the organisation that they are expected to share externally with every Helping hands customer.

We strive for excellence, every time

We will deliver a premium service with consistency and continuity, regardless of who is delivering it – whilst personalities may differ, standards and quality should not.
We will strive to help things run smoothly by thinking and planning ahead.  And when things don’t always work out, we will work tirelessly to put things right – resolving issues quickly and effectively for everyone involved. We care deeply about the quality of our work and our people, and build trust by delivering on our promises.

We focus on listening and understanding

Listening to our customers, staff and those we work with, enables us to tackle day-to-day challenges in a different way. By listening, asking and understanding, we will develop strong relationships built on trust and reassurance. In this way we will deliver a bespoke, person centred service that matches each customer’s needs.

We push for continuous improvement

As a business we have achieved so much already, but each day offers new opportunities and it’s often the little things that make the difference. We are here to try and  improve people’s lives in whatever way we can, so thinking about how we can do things better and make things possible is vital.

We are passionate about achieving better results every time and will always look to advance our existing skills and seek feedback so that we can continue to improve. We will take pride in and enjoy what we do, whilst achieving a better future for our customers and colleagues.

Find out more about our culture here.

One of the highest rated CEOs for 2018

Tim Lee, CEO No one lives our values more than our Chairman Tim Lee. For the second year running, former CEO Tim has been awarded with the Glassdoor Employees’ Choice Award, recognising him as one of the Highest Rated CEOs for 2018.

The award is one of the highest honours a CEO can receive, as it truly reflects employee opinion about the job they do every day. Helping Hands is the only care related organisation with a presence in the UK Top 50.

“Any feedback from your team is a wonderful opportunity to learn and improve going forward,” Tim said. “We have very high expectations at Helping Hands with regards to the care that we provide for our customers and the pastoral support and development that we give to our carers.

“My family’s original vision and values still underpin everything that we strive so hard to achieve, therefore focussing on our people and listening to and understanding their concerns has to be my top priority.”

Find out more about Helping Hands

We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.

If you’re interested in joining the Helping Hands team, search for our latest vacancies or see what our team says about us.

A family business: Tim, Mary and Ben Lee

A family business

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Audrey bonds with a Helping Hands personal care assistant


What our customers say about our home care

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A live-in carer providing support in the home

Home care services

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