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Rated excellent on Trustpilot
Locally managed service

How live-in care works

Where do you need care?

We can provide care in your home anywhere in England & Wales

Constant care and extra peace of mind, with Helping Hands

Families who choose live-in care with Helping Hands do so knowing their dedicated carer is always on hand, whatever the time of day.

A major benefit of our service is the constant 24-hour care and companionship you receive at home from a carer who is dedicated to your needs. The support can be as varied as you wish, involving personal care and continence care, support with medication or helping with restricted mobility.

Maintaining your home is important too – your carer can support with your housekeeping, cleaning, laundry and shopping, as well as trips out. We also understand the importance of nutrition. Our carers will cook to your tastes and advise on how to achieve a well-balanced diet.

Often of greatest importance is the quality time a carer spends as a companion, chatting and simply keeping you company. What this then allows is time for you and your loved ones to be a family, spending quality time together.

Call us today and one of our friendly advisers will take you through the full process of how live-in care works. Alternatively, you can request a callback and we will call you.

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Our service stands out from others in a number of ways

Smooth handovers when your carer takes a break

The day before your carer is due to go on leave, another fully trained Helping Hands carer will arrive at your home for a comprehensive, overnight handover. We are committed to ensuring changeovers from one carer to another cause little or no disruption to you and your family.

Guaranteed cover

If a carer becomes sick or must return home for any reason, Helping Hands have the depth of resource to immediately supply a fully trained alternative carer – we never leave you without care, we guarantee continuity of service. The length of time that a carer stays with you in your home, coupled with a robust handover over period truly set us apart from other care providers.

Direct employment

We guarantee continuity of care and consistency of service because we directly employ all of our carers. What ‘direct employment’ means is that the carers are all employees of Helping Hands. With a network of regional managers, trainers and branches across England and Wales, we take responsibility for your carer’s ongoing supervision and management, as well as investing in award winning training and continual professional development.

Unlike an introductory agency, having a live-in carer from Helping Hands, means that you don’t have the responsibilities of organising your carer’s salary, insurance, expenses or annual leave. All of our professional carers are employed by us and every aspect of the service you receive is managed by our team. We believe in keeping things simple.

The managers who oversee live-in care

Smart systems and compliance

We’re committed to giving you the best possible service, and have robust systems and checks in place to help achieve this. Your local manager will compile your support plan in-person during your initial meeting, and a hard copy will be left at your property.

Our managers use smart technology to create and manage your support plan and will receive automated alerts about regular reviews, carer supervisions and any extra training needs. It means they can easily coordinate all of the essential tasks and spend more time supporting you and your carer.

As a fully regulated service, we have strict procedures and checks in place, overseen by our home care and compliance specialists. Our services are also regularly checked and inspected by our regulators.


The nature of live-in care means that your carer will need to have their own room available. Similarly, given the level of attention our carers provide it is important that we build in regular breaks for them. Sometimes we arrange for a relief carer to cover these breaks if it’s necessary.

A free live-in care assessment

Naturally, you and your family will have plenty of questions that you want to ask. We offer an informal and free of charge meeting with an experienced Helping Hands assessor. They will arrange to meet with all involved, including most importantly the person who requires care. Often this means liaising with a hospital discharge team, a care home or an existing agency. If appropriate, from this meeting a support plan will be developed. This plan will be unique to your requirements and will provide important direction to the carer on a daily basis.

Once everything is agreed, we will offer you a selection of carers which we feel most accurately suit your requirements. Call us to find out more.

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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.

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