Our Accreditations

Helping Hands is fully regulated by the Care Quality Commission and is a founder member of the United Kingdom Home Care Association.

Young hand with older handCare Quality Commission (CQC)

The Care Quality Commission (CQC) inspect and report on all social care services in England and Wales. As the social care watchdog, their mandate is to raise standards and stamp out bad practice, making social care better for the people receiving care.

Our most recent inspection was completed in 2013, the results of which, once again, stated Helping Hands as being fully compliant. The inspection consisted of an unannounced visit to our offices plus contact with current customers and employees.

Read our CQC inspection report

More about the CQC

United Kingdom Home Care Association (UKHCA)

UKHCA logo

The UKHCA is the representative body for organisations that provide care to people in their own homes. It identifies and promotes the highest standards of home care and represents the views of its members with policy-makers and regulators. The Association also promotes training and development of individuals and organisations providing home care.

Organisations that join the UKHCA agree to abide by the Association’s Code of Practice, and you should ensure that any company you approach for home care assistance is a member of UKHCA. The Association represents over 1,600 members across the United Kingdom.

Read the UKHCA code of practice

More about UKHCA

Dementia Champions


To ensure unrivalled quality standards of dementia care, Helping Hands has introduced a Dementia Champion accreditation to qualifying dementia home carers and managers who have passed vigorous training and assessment. With more than 50% of our customers with some form of memory loss, the movement to accreditation further supports unprecedented work Helping Hands has achieved with the University of Worcester, Dementia UK and the Dementia Congress.

The Helping Hands Dementia Champion programme demands of our teams:
· Pre-course learning
· Commitment to a 3 day course
· Participation in a Dementia Experience
· Practice of Dementia Assessment tool
· Competencies assessment
· Field work and case study.

On completion of 3 stages, carers are awarded Bronze, Silver and Gold standards reflecting level of training, experience and competencies.
Helping Hands Dementia Champion accreditation assures customers, carers, commissioners and regulators of the quality of the service provided. Our aim is for key skills and bench marking, continuous improvement and sharing of best practice dementia home care.
Helping Hands is fully regulated by the Care Quality Commission and, alongside the Dementia Action Alliance is fully committed to helping those living with Dementia, live well.

Learn more about Helping Hands Dementia Care

Spinal Injury Association

The Spinal Injuries Association (SIA) is the leading national charity for spinal cord injured people. We are unique in that we are a user led organisation; our elected Trustees are all spinal cord injured and are voted for by the spinal cord injured membership.

Find us on the SIA Bronze member list

More about SIA


The United Kingdom Acquired Brain Injury Forum (UKABIF) is a membership organisation and charity which aims to promote the understanding of all aspects of acquired brain injury. The organisation was established in 1998 by a coalition of organisations working in the field of acquired brain injury who wished to improve awareness of ABI through education and information.

Vsit our webiste on UKABIF website

More about UKBIF


Apparelyzed was initially created in August 2003 as a personal project to promote spinal cord injury awareness using disability images, to be displayed on apparel by the disabled community (hence the name, Apparelyzed!). Although the design project ended, the site has since grown organically into something larger, and now covers spinal cord injury anatomy, a spinal cord injury discussion forum, spinal cord injury research area as well as a carefully picked links directory.

More about Apparelyzed 


Dementia Action Alliance

Dementia Action Alliance is made up of over 700 organisations committed to transforming the quality of life of people living with dementia in the UK and the millions of people who care for them. The Dementia Action Alliance is supported by a Secretariat funded through voluntary financial and in kind contributions from members. It is hosted by the Alzheimer’s Society and works to a programme agreed by the whole membership and people living with dementia and their carers who attend our sessions.

Visit our Dementia Action Alliance page

More about Dementia Action Alliance 

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