With 27 years’ experience providing bespoke, person-centred care; we know that the relationships our customers share with their Carers and managers are paramount. That’s why from initial enquiry to ongoing assessment; Helping Hands collaborates with each customer and decision-maker to understand their needs and goals. We promote a communicative service, and we always love to hear how our customers are enjoying their live-in support.

We’re lucky enough for our customers to share their care experiences with us, from their everyday routines to how they handled holidays and adventures with their Carers.

Read blogs from our customers to gain an insight into life with a Helping Hands Carer and to find out how we are supporting individuals across England and Wales to live their lives the way they choose.

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Travelling from Transylvania

Travelling from Transylvania Here at Helping Hands, we always enjoy sharing stories about our carers. Quite often, they will have had a personal experience that will have led them into care, such as looking after a family member or friend, or someone close to them will have encouraged them to follow their dreams. What makes […]

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Clinical Care and You

Clinical Care and You Care covers a range of different areas. It can start from providing companionship for a short period of time, all the way through to permanent live-in care. Each person will have unique care requirements and it is vital that the care they receive is tailored to meet these, especially if the […]


My Carer Journey: Ricardo Granado

My Carer Journey: Ricardo Granado Our carers come to us from all walks of life and have some amazing stories to share. Though they all have different stories to tell, they all have one thing in common; they love to care! Ricardo Granado came to Helping Hands having grown up on the other side of […]

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From Oz to Alcester – one live-in carer’s journey

From Oz to Alcester – one live-in carer’s journey Picture when you started a job for the very first time. How did you feel? Nervous? Excited? Now imagine travelling hundreds of miles to find your dream job on the other side of the world. Would you do it? That is exactly what one of our […]

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Meet Melanie Dawson

Meet Melanie Dawson Melanie is our incredibly talented, experienced and ‘tour de force’ Head of Clinical Care. Mel is 150% committed to her customers and passionate about ensuring that they get the care they need on their terms. Mel as she likes to be called has been with Helping Hands for fifteen years. She set […]

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What to do in a home care emergency

What to do in a home emergency When circumstances change suddenly, getting the right care in place as effectively as possible is vital. In 2015, it was reported that waiting for the right home emergency care was the main reason for a delay in a person’s care leaving the hospital. Whether your loved one is […]

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Care and Collaboration

Care and Collaboration ‘Care’ – “the provision of what is necessary for the health, welfare, maintenance, and protection of someone or something.” Though this is the dictionary definition of care, we believe there is more that should be included; caring for someone else should be person-centred and built on listening and understanding what our customers […]

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Jurgita and Alison win ‘Get Snapped’ competition

Jurgita and Alison win ‘Get Snapped’ competition Caring for others might not always be easy, but it is incredibly rewarding and can create special moments for both the carer and the person they support. Over the Christmas period, carers from our Warwickshire branch went the extra mile to show our customers just how much they […]


Meet Jen… our live-in Carer Ambassador

Meet Jen… our live-in Carer Ambassador Starting a new career is not always easy, especially if this involves moving to a new town, city, or country. For our new live-in carers, the journey to our training weeks can be hundreds of miles, in some cases even from as far as Australia! It is only natural […]


A very Wimbledon Branch Christmas!

A Very Wimbledon Branch Christmas Christmas is a magical time for our customers and our carers, and there was plenty of festive cheer to celebrate the wonderful work that our carers do at our Wimbledon branch this year. Rebecca Terrell (Branch Manager), Jacky Allday (carer) Lauren Durrand (carer) and Angie Anslow (Care-Co-ordinator) all enjoyed turning […]

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