With 27 years’ experience providing bespoke, person-centred care; we know that the relationships our customers share with their Carers and managers are paramount. That’s why from initial enquiry to ongoing assessment; Helping Hands collaborates with each customer and decision-maker to understand their needs and goals. We promote a communicative service, and we always love to hear how our customers are enjoying their live-in support.

We’re lucky enough for our customers to share their care experiences with us, from their everyday routines to how they handled holidays and adventures with their Carers.

Read blogs from our customers to gain an insight into life with a Helping Hands Carer and to find out how we are supporting individuals across England and Wales to live their lives the way they choose.


Meet Jen… our live-in Carer Ambassador

Meet Jen… our live-in Carer Ambassador Starting a new career is not always easy, especially if this involves moving to a new town, city, or country. For our new live-in carers, the journey to our training weeks can be hundreds of miles, in some cases even from as far as Australia! It is only natural […]


A very Wimbledon Branch Christmas!

A Very Wimbledon Branch Christmas Christmas is a magical time for our customers and our carers, and there was plenty of festive cheer to celebrate the wonderful work that our carers do at our Wimbledon branch this year. Rebecca Terrell (Branch Manager), Jacky Allday (carer) Lauren Durrand (carer) and Angie Anslow (Care-Co-ordinator) all enjoyed turning […]


Meet Richard Merrills one of our Hourly Carers

Meet Richard Merrills one of our Hourly Carers You may be surprised to learn that not all of our carers come from a carer background. It’s not a prerequisite, you don’t need experience – it helps, but it really isn’t necessary. Ursula Jayes Head of Carer Recruitment at Helping Hands states: “During a recent piece […]


We don’t want you to be lonely at Christmas!

It is a sad fact that loneliness can affect anyone, of any age, at any time of their lives. It is estimated that around 28% of British adults experience loneliness at least some of the time and some even feel trapped within their own home. According to new figures almost one million people aged over […]

Heather's beautiful artwork made it on our Christmas card this year. Here she is with her Live-In Care Manager Carol Tomkins.

Dementia doesn’t hold back artist Heather!

Dementia doesn’t hold back artist Heather!   Today I met Heather, a lovely lady with a huge personality and although she still needed a little assistance (as she suffers with Vascular Dementia) she is vociferously independent. Heather hails from Scotland, and she is a very proud Scot – as a child, she grew up with […]

The differences of hourly and live-in care

Being either a Live-in carer or an hourly carer both have many benefits and attributes. Have you ever wanted to become a carer, but you are unsure about the difference between a live-n carer and an hourly carer? This post will give you more of a background between the two roles. First, let’s start off […]


Welcome Home Alistair!

Meet Alistair, he receives Live-in Care from Helping Hands led by the Clinical Team. His experience with his live-in carer Josef has made such a difference to living with Acute Disseminated Encephalomyelitis (ADEM). Alistair was diagnosed with ADEM in 2009, which is a rare autoimmune disease, caused by a sudden and widespread inflammation in the […]


Being there because you care

When you think of the term ‘care’ or ‘carer’, what comes to mind? There is so much that goes into being a carer, from administering medication to helping with personal care and hygiene. Each and every person will have different requirements, however there is one aspect of care that is always needed; companionship. Loneliness can […]

Grappling with Vienna traffic

Three Capitals Challenge – The Final Result

A cycling success! After sixteen intense weeks of gruelling training sessions, Andrew our Finance Director finally completed his challenge of cycling from Budapest to Vienna in aid of Spinal Injuries Association. He shares his thoughts on his life changing experience. On the 20th May, Spinal Cord Injuries Awareness Day, a team of 33 enthusiastic (and […]


Living the university life

Heading to university this September? Who is heading to university this September? Did you know that our live-in care service can support you or a loved one whilst studying? One of our customers, Jordanne, explains how Helping Hands has allowed her to have a fantastic university experience. With the start of the university year coming […]

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