Why Choose Helping Hands As Your Care Provider?
Given that our roots are local and we have been supporting people for over 25 years there is a good chance that you may have already seen a Helping Hands professional carer out and about in your community.
Still a family owned and managed company with family values at our heart, we have established ourselves as the leading provider of home care across Worcestershire, Warwickshire, East Midlands, Yorkshire and part of the Cotswolds, West Midlands and West Country. We are proud to have built our care service on the strength of our local reputation, recognising that from your perspective it is the quality of carers that matters and so your carer’s training and development is our key focus. 80% of our referrals are word of mouth from existing customers who recommend us to provide care for their friends and family.
Call us on 0808 180 9455 for an informal chat – we are here to help 7 days a week.
We are accredited by and have worked closely with local councils within Worcestershire, Warwickshire and Gloucestershire since 1992 and have the experience, flexibility and scope to support our local communities with around 70,000 hours of care each year. Consequently we have strong relationships with many care professionals within our region, ranging from District Nurses, Occupational Therapists to GP’s, Social Workers, and Hospital Discharge Teams. We are fully regulated by the Care Quality Commission (CQC) and are proud of the fact we have always received the maximum rating from them and their predecessors, the Healthcare Commission and the Commission for Social Care Inspection. Our most recent CQC inspection was completed in 2013, the results of which gave us full compliance. Helping Hands is also a founder member of The United Kingdom Home Care Association.
Carers and our Centre of Excellence
We firmly believe that our training and development gives us a professional care team that is second to none. Helping Hands is in the unique position of having our own “Centre of Excellence”, a specialist carer training facility. Managed by the 2010 National Care Trainer of The Year, Julie Mills the centre is where we train and continually develop our professional care team. Our training has been verified by Education Development International (EDI) and exceeds the requirements as set by the Care Sector Council, Skills for Care. We believe that putting theory into practice is vital and prepares a carer far better than a purely academic method. Our training is therefore very “hands on”, including numerous role plays, supporting customers with dementia and the use of moving and handling equipment.
All Helping Hands carers receive ongoing personal development through our locally based managers, Registered Nurse and trainers, including the Helping Hands level 2 diploma in Health and Social Care, which is the industry recognised qualification for care professionals. In addition we provide specialist training in conditions such as Stroke and Dementia. Many of our carers have experience of working in care in many different settings. When our bespoke training is added to the existing skills and experience that our carers bring we really have a winning combination.
A company you can trust
We are here for you 24 hours a day, 365 days a year to ensure your peace of mind. Additionally, our Registered Nurse team is available for advice should you need it.
Don’t just take our word for it, watch the video below or take a look at some of the wonderful compliments that we receive every day. We have every confidence in our service, thats why we are happy for you to speak to existing Helping Hands customers too. Call us now on 0808 180 9455 and we will happily put you in touch.