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Customer Stories

Real stories and the latest news

Real-life stories from our customers and carers

Inspirational stories from the people we support and the carers that enable them to live as independently as possible.

Living with ME: Lucy’s Story

Lucy was a normal, healthy and active teenager. A keen swimmer, member of a running club, hockey player and a volunteer for children with special educational needs, Lucy was preparing for a vibrant and exciting future. In her final year of Sixth Form, Lucy contracted chicken pox. After a few weeks away from college, Lucy […]

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Sweethearts Jerry and Ella share their story

Meet Jerry and Ella Charles. They found each other over 40 years ago when Jerry was a customer in Ella’s sweet shop and have been inseparable ever since.  Since June 2017, the Helping Hands team in Barnet have been providing visiting care for the couple who live in Southgate, North London. After a period of […]

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Jemma raises awareness for spinal muscular atrophy

On 13th April, Helping Hands customer Jemma Collins will be freefall abseiling from the ArcelorMittal Orbit in London’s Olympic Park. At 262-feet-tall, it’s the UK’s tallest structure with views of up to a 20-mile radius of the capital. But this isn’t the first time Jemma has taken on a breath-taking challenge. Nine years ago, she […]

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The relationship between music and dementia

There are many different techniques we can use to alleviate the symptoms of dementia which can help ease the challenges faced by someone who is living with the condition, and their family.  The influence of music can work towards ‘unlocking’ memories and reaching parts of the brain which other forms of communication cannot. Simon, a […]

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