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Customer Stories

Real stories and the latest news

Real-life stories from our customers and carers

Inspirational stories from the people we support and the carers that enable them to live as independently as possible.

Fresh air in Southend-on-sea

Care isn’t always just about supporting someone with the practicalities; it can be something as simple as popping in once a day to have a chat over a cup of tea or accompanying someone to the local park for some fresh air. This is exactly what Amanda, a carer from Southend-on Sea, did for her […]

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Living with dementia: Ken’s story

Ken was diagnosed with vascular dementia following a stroke in 2015. He began receiving visiting support from our Sheffield branch in 2018 after he fell in the changing rooms following his regular swimming sessions. “I’ve been going swimming regularly since 2014, but after some time it became a problem. When I got into the changing […]

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Helping a customer with dementia in Basingstoke

One of the carers at the Basingstoke branch has gone above and beyond the call of duty for a customer living with dementia. Carer Louise spent some of her care calls exploring the places her customer had travelled to in his younger years via Google Maps. As Louise’s customer struggled to navigate his way around […]

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ME and Me: Naomi’s Story

Meet Naomi: a bright, adventurous and talented woman who studied for her PhD at Cambridge University. In 2006, Naomi suffered a stroke which subsequently left her living with myalgic encephalomyelitis (ME) – also referred to as chronic fatigue syndrome (CFS). Here, Naomi tells us her story in her own words and explains how, with the […]

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Living with ME: Lucy’s Story

Lucy was a normal, healthy and active teenager. A keen swimmer, member of a running club, hockey player and a volunteer for children with special educational needs, Lucy was preparing for a vibrant and exciting future. In her final year of Sixth Form, Lucy contracted chicken pox. After a few weeks away from college, Lucy […]

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Sweethearts Jerry and Ella share their story

Meet Jerry and Ella Charles. They found each other over 40 years ago when Jerry was a customer in Ella’s sweet shop and have been inseparable ever since.  Since June 2017, the Helping Hands team in Barnet have been providing visiting care for the couple who live in Southgate, North London. After a period of […]

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