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Customer Stories

Real stories and the latest news

Real-life stories from our customers and carers

Inspirational stories from the people we support and the carers that enable them to live as independently as possible.

The relationship between music and dementia

This article was initially published on 09/07/18, and has been updated for accuracy on 06/04/21. Dementia can have a tremendous impact on the person living with it, but also their family and loved ones. There are many types of dementia, including Alzheimer’s and vascular dementia, and the symptoms differ between each type. However, because dementia […]

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Social butterfly: Katie’s story

New Milton customer Katie Frampton is a social butterfly. She loves keeping busy with hobbies such as swimming and horse-riding, but due to the recent lockdowns, Katie has missed them. Our editor, Alice Clough, spoke with Katie to find out about how she’s been keeping her socialite status with the help of her Helping Hands […]

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Aspiring actor and busy bee: Leo’s story

Twenty-year-old Leo Hayes is an aspiring actor from Wolverhampton. Leo is always on the move, travelling over to Coventry to go to Hereward College for his love of drama. Due to lockdown restrictions, we spoke virtually with Leo via video call with his lovely support worker Harriet Davies from Helping Hands. Leo always has a […]

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The longevity of love: Pat and Stan’s story

Pat and Stan Milton of Stretford, near Sale in Greater Manchester, have been married 63 years. We caught up with Pat and Stan to find out more about how their magical journey began… Where our story started… “We were both invited to a house party in 1953. When I went to the house, the person […]

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Remembering the fallen: Bob’s story

Meet live-in customer Robert (Bob) Hucklesby, a former prisoner of war and activist for the welfare of ex-prisoners of war and their families. Here, Bob tells us his story of how he survived three and a half years of imprisonment and how he – as he reaches his 100th birthday in January 2021 – continues […]

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Surviving the Lisbon Maru: Dennis’ story

Dennis is 101, a father, grandfather, great grandfather, great great grandfather and one of only two remaining surviving prisoners of the Lisbon Maru. Here, Dennis shares his experience of his time on the Lisbon Maru and surviving three years and eight months in Japanese captivity. “I grew up in London and then left home to […]

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Trips out for Andrew in Warwickshire

Warwickshire customer Andrew receives funding for a social visit each week, but is unfortunately unable to receive support towards transport. Andrew is dependent on a large motorised wheelchair, which means that the cost for him to visit his local town centre for the day costs around £50, and he is unable to access community transport due […]

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Alpaca Therapy: Lawrie’s Story

Lawrie started to receive support from the Helping Hands Shrewsbury and Telford Team in 2019 following a sepsis infection. After a number of weeks in hospital, Lawrie was able to return home, but the sepsis had left long-lasting effects on his overall wellbeing and he was unable to care for himself. However, when they were […]

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