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Customer Stories

Real stories and the latest news

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Real-life stories from our customers and carers

Inspirational stories from the people we support and the carers that enable them to live as independently as possible.

Trips out for Andrew in Warwickshire

Warwickshire customer Andrew receives funding for a social visit each week, but is unfortunately unable to receive support towards transport. Andrew is dependent on a large motorised wheelchair, which means that the cost for him to visit his local town centre for the day costs around £50, and he is unable to access community transport due […]

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Alpaca Therapy: Lawrie’s Story

Lawrie started to receive support from the Helping Hands Shrewsbury and Telford Team in 2019 following a sepsis infection. After a number of weeks in hospital, Lawrie was able to return home, but the sepsis had left long-lasting effects on his overall wellbeing and he was unable to care for himself. However, when they were […]

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Fresh air in Southend-on-sea

Care isn’t always just about supporting someone with the practicalities; it can be something as simple as popping in once a day to have a chat over a cup of tea or accompanying someone to the local park for some fresh air. This is exactly what Amanda, a carer from Southend-on Sea, did for her […]

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Living with dementia: Ken’s story

Ken was diagnosed with vascular dementia following a stroke in 2015. He began receiving visiting support from our Sheffield branch in 2018 after he fell in the changing rooms following his regular swimming sessions. “I’ve been going swimming regularly since 2014, but after some time it became a problem. When I got into the changing […]

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Helping a customer with dementia in Basingstoke

One of the carers at the Basingstoke branch has gone above and beyond the call of duty for a customer living with dementia. Carer Louise spent some of her care calls exploring the places her customer had travelled to in his younger years via Google Maps. As Louise’s customer struggled to navigate his way around […]

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ME and Me: Naomi’s Story

Meet Naomi: a bright, adventurous and talented woman who studied for her PhD at Cambridge University. In 2006, Naomi suffered a stroke which subsequently left her living with myalgic encephalomyelitis (ME) – also referred to as chronic fatigue syndrome (CFS). Here, Naomi tells us her story in her own words and explains how, with the […]

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