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Customer Stories

Real stories and the latest news

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Real-life stories from our customers and carers

Inspirational stories from the people we support and the carers that enable them to live as independently as possible.

Remembering the fallen: Bob’s story

Meet live-in customer Robert (Bob) Hucklesby, a former prisoner of war and activist for the welfare of ex-prisoners of war and their families. Here, Bob tells us his story of how he survived three and a half years of imprisonment and how he – as he reaches his 100th birthday in January 2021 – continues […]

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Surviving the Lisbon Maru: Dennis’ story

Dennis is 101, a father, grandfather, great grandfather, great great grandfather and one of only two remaining surviving prisoners of the Lisbon Maru. Here, Dennis shares his experience of his time on the Lisbon Maru and surviving three years and eight months in Japanese captivity. “I grew up in London and then left home to […]

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Trips out for Andrew in Warwickshire

Warwickshire customer Andrew receives funding for a social visit each week, but is unfortunately unable to receive support towards transport. Andrew is dependent on a large motorised wheelchair, which means that the cost for him to visit his local town centre for the day costs around £50, and he is unable to access community transport due […]

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Alpaca Therapy: Lawrie’s Story

Lawrie started to receive support from the Helping Hands Shrewsbury and Telford Team in 2019 following a sepsis infection. After a number of weeks in hospital, Lawrie was able to return home, but the sepsis had left long-lasting effects on his overall wellbeing and he was unable to care for himself. However, when they were […]

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Fresh air in Southend-on-sea

Care isn’t always just about supporting someone with the practicalities; it can be something as simple as popping in once a day to have a chat over a cup of tea or accompanying someone to the local park for some fresh air. This is exactly what Amanda, a carer from Southend-on Sea, did for her […]

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Living with dementia: Ken’s story

Ken was diagnosed with vascular dementia following a stroke in 2015. He began receiving visiting support from our Sheffield branch in 2018 after he fell in the changing rooms following his regular swimming sessions. “I’ve been going swimming regularly since 2014, but after some time it became a problem. When I got into the changing […]

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