Get live-in care in 24 hours RAPID RESPONSE: Live-in care in less than 24 hours!
Open menu
Existing customers
Our offices are currently closed, please request a callback and we will get back to you. Opening hours: Mon–Fri: 8am–7pm, Sat–Sun: 9am–5:30pm
CQC & CIW Regulated
Receive care in 24 hours
Rated excellent on
Industry leading carer training

Shout out to the York Team for making Katie’s Little Mix wish come true

4.8 on
2,500+ reviews
Posted on 22nd November 2019.

The Helping Hands York Care Team have made one of their customer’s wishes come true by taking her to a Little Mix concert.

Katie, who lives with cerebral palsy, was surprised by the tickets after branch Care Coordinator, Nik, managed to acquire tickets generously provided by the First Direct Arena in Leeds. This enabled Katie and her mum, Sam, to have extra support from the team whilst enjoying singing along to the band’s hits.

Katie at Little Mix

It was Katie’s first ever concert and also a 21st birthday present – so there was lots to celebrate!

Katie has been a Helping Hands customer since 2016 after turning 18. The York team support her on a daily basis with personal care and taking her to a local college for young adults with additional needs. They also enjoy plenty of days out with Katie and of course, listening to the latest Little Mix single.

Little Mix

Branch Manager, Donna Brittain, explains: “Katie has such a special outlook on life. She is a very funny lady and loves her independence. Katie is non-verbal but communicates extremely well. She’s very bright and keep us on our toes!”

The Wishing Well initiative was set up in March 2019 by the branch after discovering that many of their customers hadn’t done some simple activities for quite a while. Most of the requests have been things like going to the park to feed the ducks or having an ice cream on a sunny afternoon. It’s enabled many of the York customers to build their confidence and keep in touch with their local community.

Katie & Donna

Donna says: “I wanted to create a project that could offer our customers something, so they can do at least one thing with their carers or a member of the office team. Our carers embraced the idea and have offered their free time.

She continues: “It’s important for our branch to support our customers with positive outcomes; it’s very evident that there is a huge demand for social needs. The moment you see the smile and happiness that we can create, is the moment you know why you get up on a Monday morning.”

Laura Belford-Thomas SEO Manager
About Laura has a Bachelor of Science undergraduate degree in Psychology and a Post Graduate Certificate in Secondary Education.She has a wealth of experience in marketing, having previously worked as PR Officer for both Halfords and West Midland Safari Park. Throughout her career, she has supported others as a teacher, support worker and assistant psychologist.Read Laura's full profile Read Laura's full profile