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Home care in York

Excellent 4.5 Star Rating 5,300+ reviews on
Trustpilot
Trustpilot
4.5 Star Rating
Excellent | 5,300+ reviews

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer
01904 230338

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer
01904 230338

Visiting care and home care in York

Situated on the edge of the stunning North York Moors, York is full of rich historical landmarks such as York Minster and the city walls. A beautiful city that was once known as Jorvik, York is lavished with history and culture – as well as a dedicated team of Helping Hands carers.

Fully regulated by the Care Quality Commission (CQC), we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care.

Our team offers regular calls with visiting home care and full-time live-in care for those with more complex health needs but who wish to remain living in their own home. With care plans tailored to your requirements, you are in complete control as your needs change, and every customer is matched with the most suitable carer based on their personality and interests.

Call us today for more information on how home care could be the ideal option for you.

GET THE INFORMATION YOU NEED
Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in York

Our carers provide a wide range of support across York, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
    • Home care services available in York
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    GET THE INFORMATION YOU NEED
    Branch information

    View your local branches details including location, opening times and services offered.

    Understanding care costs

    Get a clear overview of costs and what affects pricing, so you can plan with confidence.

    Not sure what type of care you need? Request a brochure and read about our services in your own time.

    Supporting people living in York
    Kirsty Robinson
    Kirsty Robinson

    Branch Care Manager

    I have been proud to work with Helping Hands for the past 18 months, and I was recently promoted to the role of Branch Care...

    More about Kirsty Robinson
    Michelle Dutton
    Michelle Dutton

    Area Care Manager

    I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share...

    More about Michelle Dutton
    Matt Bristow
    Matt Bristow

    Divisional Director

    Matt Bristow is Divisional Director at Helping Hands, bringing over 20 years of leadership experience across retail, healthcare, and care services. Having started his career...

    More about Matt Bristow
    What families say about our care
    Google Reviews
    Homecare.co.uk Reviews
    HelpingHands Reviews
    Trustpilot Reviews
    CQC Logo
    Fully regulated care supporting York

    Our York branch is fully regulated and accredited by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    Home care York - tailored to suit you

    Helping Hands began in a small town in Warwickshire in 1989. It was founded as a way to ensure that those who needed more support were able to receive the care they needed, without having to move from the comfort of their own home. Thirty years later we have grown exponentially, and we are proud to be able to bring personalised, expert home care in York to families and beyond.

    We understand that everybody has their own unique requirements – regardless of their condition. Here at Helping Hands we celebrate and encourage your individuality, so whether you enjoy walking past the old shops of the Shambles or cheering on the York City Knights, the team are here to ensure that you are able to continue to do the things you love – just with a little help along the way.

    You may need 30-minute drop-ins to support you with your household chores, or perhaps you are living with a progressive condition that requires more intensive support. With 30 years’ experience and expert training for each of our carers, we’re here to support you with whatever it is you need. What’s more, with an incredible team of clinical nurses to support our carers, we’re fully equipped to help with anything from PEG feeding and catheter management to hoisted transfers and neurological support. Explore our home care in York services today.

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    Live in care York - 24/7 care and support

    Live-in care from Helping Hands is so much more than just practical care. With round-the-clock support from the Live in Care in York team, you have the freedom to choose exactly how to live your life with the added comfort of knowing that you have a helping hand whenever you need it.

    Our team will work with you to provide a bespoke, unintrusive live-in care package that is centred entirely around you and your needs.

    We understand that accepting the need for more intensive support can be unnerving, especially if residential care doesn’t feel like the most ideal option for you. That’s why the team will work with you to alleviate any worries you may have and ensure that you have the information, guidance and support you need to feel safe and independent in your own surroundings.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    The difference between Helping Hands and a care agency in York

    Putting aside their expert training and their vast experience in the industry, our carers all share one very important quality: kindness. We are proud to have been providing dedicated home care services to families across the UK for over 30 years, but this wouldn’t have been possible if it wasn’t for our wonderful team of carers that go above and beyond for our customers every day.

    Each of our carers complete a comprehensive in-house training course that covers modules such as moving and handling, dementia awareness, medication administration and safeguarding. They also receive full background checks, including Disclosure Barring Service (DBS) screenings.

    A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
    Private care in York

    We pride ourselves on supporting our customers to the very highest standards at Helping Hands, and because we’re providing exemplary levels of private care, you and your loved ones can be assured that you’ll always see the benefits of care at home. Our friendly and knowledgeable customer care team will explain your options to you and ensure that every aspect of your care is understood, while our carers will make such a difference to your daily life and support you to live out your full potential.

    With 850,000 people living with dementia in the UK, it is incredibly important that the right information and support is easily accessible for anyone that needs it. And as one of the leading dementia care specialists in the UK, we are here to provide that guidance to you and your loved ones throughout each step of your journey with dementia.

    Your bespoke care package will be fully flexible to your changing needs and thanks to your personalised support plan, you’ll always remain at the centre of your care journey, every single day.

    Supporting communities across York

    Our carers provide home care in York and nearby areas including these locations.

    Local updates
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    How to choose a home care provider in York

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    FAQs

    Home care in York is professional support provided in your own home, helping you or a loved one stay safe, comfortable and independent without needing to move into residential care. It can be arranged as regular visiting care, occasional support, respite care, or full-time live-in care, depending on your needs.

    With Helping Hands, care is built around your routine, so support can include anything from help getting up in the morning to companionship, meal preparation, medication prompts, mobility support and personal care.

    Home care can include a wide range of practical, personal and emotional support. This may include help with washing, dressing, toileting, medication prompts, preparing meals, light housework, shopping, attending appointments, mobility support and companionship.

    Care can be flexible, from short visits during the week to several visits a day or live-in care. The right level of support will depend on your needs, routines and preferences.

    A carer can help with everyday tasks that have become difficult to manage alone. This might include getting in and out of bed, washing and dressing, preparing meals, moving safely around the home, taking medication, keeping the house tidy, going shopping, attending appointments or simply having someone there for companionship.

    The aim is to provide the right amount of support while helping you maintain independence, dignity and confidence at home.

    The cost of home care in York depends on the type and amount of support you need. Helping Hands’ visiting care prices start from £32.40 per hour, with visits available from 30 minutes, and live-in care starts from £1,675 per week for one person, based on the supplied pricing. A call-out or travel charge may also apply.

    Because everyone’s needs are different, the best way to get an accurate price is to arrange a care assessment. This helps create a tailored care plan and a clear breakdown of costs before care begins.

    Home care can be cheaper than a care home, especially if you only need support for part of the day or a few times a week. Age UK figures supplied for comparison suggest privately arranged home care can cost around £25 per hour, while residential care averages around £949 per week and nursing home care around £1,267 per week, although costs vary by area and needs.

    For people who need round-the-clock support, live-in care may be closer in cost to residential care, but it allows you to remain in your own home, keep familiar routines and receive one-to-one support.

    Yes. Helping Hands states that its service is regulated by the Care Quality Commission, or CQC, in England and the Care Inspectorate Wales, or CIW, in Wales. These regulators monitor care providers to make sure they meet required standards for safety, quality and care delivery.

    Individual branch ratings can vary, so it is always worth checking the relevant local branch profile when arranging care in York.

    Home care in York can often be arranged quickly, depending on your needs, location and carer availability. In many cases, care can begin within a few days, and urgent support may be possible sooner following an assessment.

    The first step is usually a conversation about your situation, followed by a care assessment and a personalised care plan. This helps make sure the right support is in place from the start.

    Speak to our care team

    If you're exploring care options in York, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    01904 565590
    Branch information
    Address

    6 Odsal House, Front Street, York, YO24 3BL

    Show in maps York Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed
    Other care covered