Live-in and visiting home care in York
Situated on the edge of the stunning North York Moors, York is full of rich historical landmarks such as York Minster and the city walls. A beautiful city that was once known as Jorvik, York is lavished with history and culture – as well as a dedicated team of Helping Hands carers.
Covering York, Haxby, Acomb, Earswick, Poppleton, Selby, Fulford, Wistow, Osbaldwick, Stockton-on-Forest, Huntington, Wilberfoss and the surrounding areas, Branch Manager Donna and her team are here to provide dedicated home care services to enable you or your loved one to remain independent at home.
Meet Donna, our Local Manager
Donna has been working with Helping Hands for several years, and her role is to ensure the branch runs smoothly and that every one of our customers - old and new - are receiving the best possible standard of care throughout their entire care plan.
Having previously worked as a Carer Training Practitioner, Donna has a full understanding of how all positions operate at the York Branch, and what needs to be done to ensure an impeccable service is delivered.
She said: "It is a privilege to be able to support people to live independently and safely at home. I thoroughly enjoy supporting my local community and love the fact that no two days in this job are the same."
Visiting home care from our York team
Helping Hands began in a small town in Warwickshire in 1989. It was founded as a way to ensure that those who needed more support were able to receive the care they needed, without having to move from the comfort of their own home. Thirty years later we have grown exponentially, and we are proud to be able to bring personalised, expert home care to families across York and beyond.
We understand that everybody has their own unique requirements – regardless of their condition. Here at Helping Hands we celebrate and encourage your individuality, so whether you enjoy walking past the old shops of the Shambles or cheering on the York City Knights, Donna and her team are here to ensure that you are able to continue to do the things you love – just with a little help along the way.
You may need 30-minute drop-ins to support you with your household chores, or perhaps you are living with a progressive condition that requires more intensive support. With 30 years’ experience and expert training for each of our carers, we’re here to support you with whatever it is you need. What’s more, with an incredible team of clinical nurses to support our carers, we’re fully equipped to help with anything from PEG feeding and catheter management to hoisted transfers and neurological support.
I love all the different people I meet, their families. I love the variety of the work that I do, because everyone is different with different needs. I love my Monday morning feeling, so many people hate their jobs and think UGH it’s Monday, but I don’t because I know I am going to see someone I love and making a difference to their day.
Victoria, a visiting carer in York
Live-in care to support your independence
Live-in care from Helping Hands is so much more than just practical care. With round-the-clock support from Donna and her team, you have the freedom to choose exactly how to live your life with the added comfort of knowing that you have a helping hand whenever you need it.
Our York team will work with you to provide a bespoke, unintrusive live-in care package that is centred entirely around you and your needs. And with no restrictions on visitors, no set mealtimes or menus and no daily schedules, the only person in control of your care is the person who matters most – you.
We understand that accepting the need for more intensive support can be unnerving, especially if residential care doesn’t feel like the most ideal option for you. That’s why Donna and her team will work with you to alleviate any worries you may have and ensure that you have the information, guidance and support you need to feel safe and independent in your own surroundings.
Domiciliary care from our team of experts
Domiciliary care gives you the freedom to decide the frequency and intensity of your care. With a personalised care plan built entirely around you and your needs, Donna and her team will work with you to ensure that the control of your care is exactly where it should be – in your hands.
Here at Helping Hands, our aim is to ensure that you continue to feel safe and independent in your home. Whether you need visits that are little and often to help you with your household chores or more complex support including overnight visits and clinical care, our dedicated team of York carers are here to ensure that you have the support you need, when you need it.
Specialist dementia care from our York team
With 850,000 people living with dementia in the UK, it is incredibly important that the right information and support is easily accessible for anyone that needs it. And as one of the leading dementia care specialists in the UK, we are here to provide that guidance to you and your loved ones throughout each step of your journey with dementia.
With experience in supporting thousands of individuals and the many different variants of dementia including Alzheimer’s, frontotemporal and vascular dementia, our carers are specially trained to understand each condition and their symptoms, so that they can only offer the best level of care.
Elderly care for you and your loved ones
You may be concerned that your family member is becoming increasingly frail in their elderly years, or perhaps you are a caregiver for your partner but you’re finding it more difficult to support them like you used to. With elderly care from our York team, we’ll ensure that you or your loved ones have the right support to feel safe and independent at home – bringing peace of mind to all the family.
Whether you need assistance with getting dressed and ready for the day or you would like more regular support following a recent diagnosis, Donna and her team will work with you to build a personalised care plan that is focussed entirely around you and your needs.
We have been really impressed by the quality of the care I have received from Helping Hands – their carers are so friendly, caring, dedicated and hard working. They use their initiative, and nothing is too much trouble. I can’t praise them highly enough. Thank you all so much.
Naomi, a customer in York
Respite care for when you need it
Care needs can arise at any given moment; sometimes with such little notice that finding an alternative seems almost impossible. With respite care from Donna and her team, we can swiftly put a package of care in place that gives you the support you need, when you need it.
You may be due for a hospital discharge after an unexpected illness or injury and would like a helping hand on your road to recovery, or perhaps you’d just like to pop over to Helmsley for a cup of tea and some cake but you don’t feel comfortable going on your own. It may be that your usual caregiver is due to go on holiday and you need someone to support you until they come home. Whatever it is you need, our dedicated York carers will be there to ensure that you have the support you need with a seamless transition between carers.Request a callback Email us
Expert carers to support you in York
Putting aside their expert training and their vast experience in the industry, our carers all share one very important quality: kindness. We are proud to have been providing dedicated home care services to families across the UK for over 30 years, but this wouldn’t have been possible if it wasn’t for our wonderful team of carers that go above and beyond for our customers every day.
Each of our carers complete a comprehensive in-house training course that covers modules such as moving and handling, dementia awareness, medication administration and safeguarding. They also receive full background checks, including Disclosure Barring Service (DBS) screenings.
Fully regulated by the Care Quality Commission (CQC), we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care.
Find out more about care in York
If you’d like to find out more about how we can help you, you can set up a meeting with Donna to discuss your care needs in more detail by calling 01904 564 001. Our phone lines are open seven days a week.
If you’d rather meet face-to-face, you’re welcome to pop into our branch on Front Street, or we can meet you somewhere more suitable for you. Wherever is easiest for you, we’ll be there.