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Home care in York

Excellent 4.5 Star Rating 5,050+ reviews on
Trustpilot
Trustpilot
4.5 Star Rating
Excellent | 5,050+ reviews

Lines open at 8:00 AM on Friday

New customer

Lines open at 8:30 AM on Friday

Existing customer
01904 230338

Lines open at 8:00 AM on Friday

New customer

Lines open at 8:30 AM on Friday

Existing customer
01904 230338

Visiting care and home care in York

Situated on the edge of the stunning North York Moors, York is full of rich historical landmarks such as York Minster and the city walls. A beautiful city that was once known as Jorvik, York is lavished with history and culture – as well as a dedicated team of Helping Hands carers.

Fully regulated by the Care Quality Commission (CQC), we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care.

Our team offers regular calls with visiting home care and full-time live-in care for those with more complex health needs but who wish to remain living in their own home. With care plans tailored to your requirements, you are in complete control as your needs change, and every customer is matched with the most suitable carer based on their personality and interests.

Call us today for more information on how home care could be the ideal option for you.

GET THE INFORMATION YOU NEED
Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in York

Our carers provide a wide range of support across York, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
    • Home care services available in York
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    GET THE INFORMATION YOU NEED
    Branch information

    View your local branches details including location, opening times and services offered.

    Understanding care costs

    Get a clear overview of costs and what affects pricing, so you can plan with confidence.

    Not sure what type of care you need? Request a brochure and read about our services in your own time.

    Supporting people living in York
    Andrea Gadd
    Andrea Gadd

    Branch Care Manager

    Andrea Gadd is the Branch Care Manager for York.

    Michelle Dutton
    Michelle Dutton

    Area Care Manager

    I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share...

    More about Michelle Dutton
    Matt Bristow
    Matt Bristow

    Divisional Director

    As the Divisional Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the...

    More about Matt Bristow
    What families say about our care
    Google Reviews
    Homecare.co.uk Reviews
    HelpingHands Reviews
    Trustpilot Reviews
    CQC Logo
    Fully regulated care supporting York

    Our York branch is fully regulated and accredited by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    Home care York - tailored to suit you

    Helping Hands began in a small town in Warwickshire in 1989. It was founded as a way to ensure that those who needed more support were able to receive the care they needed, without having to move from the comfort of their own home. Thirty years later we have grown exponentially, and we are proud to be able to bring personalised, expert home care in York to families and beyond.

    We understand that everybody has their own unique requirements – regardless of their condition. Here at Helping Hands we celebrate and encourage your individuality, so whether you enjoy walking past the old shops of the Shambles or cheering on the York City Knights, the team are here to ensure that you are able to continue to do the things you love – just with a little help along the way.

    You may need 30-minute drop-ins to support you with your household chores, or perhaps you are living with a progressive condition that requires more intensive support. With 30 years’ experience and expert training for each of our carers, we’re here to support you with whatever it is you need. What’s more, with an incredible team of clinical nurses to support our carers, we’re fully equipped to help with anything from PEG feeding and catheter management to hoisted transfers and neurological support. Explore our home care in York services today.

    Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
    Live in care York - 24/7 care and support

    Live-in care from Helping Hands is so much more than just practical care. With round-the-clock support from the Live in Care in York team, you have the freedom to choose exactly how to live your life with the added comfort of knowing that you have a helping hand whenever you need it.

    Our team will work with you to provide a bespoke, unintrusive live-in care package that is centred entirely around you and your needs.

    We understand that accepting the need for more intensive support can be unnerving, especially if residential care doesn’t feel like the most ideal option for you. That’s why the team will work with you to alleviate any worries you may have and ensure that you have the information, guidance and support you need to feel safe and independent in your own surroundings.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    The difference between Helping Hands and a care agency in York

    Putting aside their expert training and their vast experience in the industry, our carers all share one very important quality: kindness. We are proud to have been providing dedicated home care services to families across the UK for over 30 years, but this wouldn’t have been possible if it wasn’t for our wonderful team of carers that go above and beyond for our customers every day.

    Each of our carers complete a comprehensive in-house training course that covers modules such as moving and handling, dementia awareness, medication administration and safeguarding. They also receive full background checks, including Disclosure Barring Service (DBS) screenings.

    A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
    Private care in York

    We pride ourselves on supporting our customers to the very highest standards at Helping Hands, and because we’re providing exemplary levels of private care, you and your loved ones can be assured that you’ll always see the benefits of care at home. Our friendly and knowledgeable customer care team will explain your options to you and ensure that every aspect of your care is understood, while our carers will make such a difference to your daily life and support you to live out your full potential.

    With 850,000 people living with dementia in the UK, it is incredibly important that the right information and support is easily accessible for anyone that needs it. And as one of the leading dementia care specialists in the UK, we are here to provide that guidance to you and your loved ones throughout each step of your journey with dementia.

    Your bespoke care package will be fully flexible to your changing needs and thanks to your personalised support plan, you’ll always remain at the centre of your care journey, every single day.

    Supporting communities across York

    Our carers provide home care in York and nearby areas including these locations.

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    FAQs

    Home care can be an excellent option for people who wish to stay in their own home while receiving extra help with daily living. This may be due to age-related changes, illness, disability or following a hospital stay. Many people prefer home care as it allows them to remain in familiar surroundings rather than moving into residential care.

    We believe that home is often where people feel most comfortable and confident. Home care in York provides personalised support that respects individual routines, preferences and independence. With one-to-one care delivered at home, individuals can continue enjoying their lifestyle and connections within the local community. The York team are dedicated to delivering compassionate care that enhances quality of life.

    Home care costs in York vary depending on the level and frequency of support needed. Care packages are flexible and can include anything from occasional visits to full-time live-in care. Pricing reflects the amount of care provided, ensuring a personalised approach.

    A free care assessment allows the team to understand your needs and explain costs clearly. Helping Hands are committed to openness and transparency, making it easier for you and your family to plan ahead. The York team are always happy to discuss options and answer questions about pricing.

    Yes, one of the main advantages of home care is its adaptability. If your needs change, your care plan can be reviewed and adjusted. This might include altering visit times, increasing support or focusing on different aspects of care.

    The York team carry out regular reviews and remain in close contact to ensure your care continues to meet your needs. This flexible approach ensures your support evolves alongside you.

    If care is required urgently, Helping Hands aim to begin support within 72 hours of the first phone call. The process starts with a free care assessment conducted in your home by a local care manager in York.

    This visit provides an opportunity to discuss your needs, preferences and expectations. Once the assessment is complete, a start date will be agreed based on availability.

    Starting home care is straightforward. Contact the customer support team to arrange your free care assessment. During the visit, your care manager will work with you to create a personalised care plan.

    If you choose to proceed, we’ll carefully match you with carers who are suited to your needs. Care then begins in your home, providing reassurance, practical support and companionship.

    Yes. All carers are directly employed, trained and vetted. They are insured and bonded as standard, offering peace of mind to customers and families. The team are committed to safety, trust and high standards of care.

    If your usual carer is unavailable, a replacement will always be arranged. The team aim to maintain consistent visit times wherever possible to ensure continuity of care.

    Speak to our care team

    If you're exploring care options in York, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    01904 565590
    Branch information
    Address

    6 Odsal House, Front Street, York, YO24 3BL

    Show in maps York Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed
    Other care covered