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Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 37 reviews


Our York team supplies home care throughout the local communities with carers dedicated to the compassionate delivery of all levels of care. Every staff member is handpicked for their natural altruism which is professionally enhanced by ongoing training in line with the Care Quality Commission’s guidelines. With your Helping Hands carer, you will receive a companion who reinvigorates your routine with general assistance and clinical support with kindness at the heart of their service. 


Covering Acomb, Haxby, Huntington, Osbaldwick, Poppleton, Stockton-on-Forest, Wilberfoss and the surrounding areas, The local team are here to provide dedicated home care services to enable you or your loved one to remain independent at home.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01904565590 *If you are an existing customer, please use the branch phone number

Branch address

6 Odsal House, Front Street, York, Yorkshire, YO24 3BL (see on maps)

Visiting care and live-in care in York

Situated on the edge of the stunning North York Moors, York is full of rich historical landmarks such as York Minster and the city walls. A beautiful city that was once known as Jorvik, York is lavished with history and culture – as well as a dedicated team of Helping Hands carers.

Our team offers regular calls with visiting home care and full-time live-in care for those with more complex health needs but who wish to remain living in their own home. With care plans tailored to your requirements, you are in complete control as your needs change, and every customer is matched with the most suitable carer based on their personality and interests. Call us today for more information on how home care could be the ideal option for you.

Meet the team

Nik Dickinson

Meet Nik Dickinson, our Branch Care Manager, York

"Hello, I am Nik the Branch Manager of the York Branch. It is my responsibility to oversee and set up every care package in the local area and to ensure that we are delivering the very best care at all times ensuring our customers remain safe and independent in their own homes. It is important to me and my team to ensure that we provide tailored packages to suit our customers needs and in turn develop a strong working relationship between our team and the customer.

"I was born in York therefore have a good knowledge of the area and surrounding areas. My passion to work in the care sector has come from experiencing from a young age my family fostering children. This in turn has given me the drive to want to help others and improve quality of life."

Mandy Stewart

Mandy Stewart

Regional Care Director, North

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareDomiciliary CareElderly CareRespite CarePalliative Care

Other services we provide at this branch

Visiting care from our York team

Helping Hands began in a small town in Warwickshire in 1989. It was founded as a way to ensure that those who needed more support were able to receive the care they needed, without having to move from the comfort of their own home. Thirty years later we have grown exponentially, and we are proud to be able to bring personalised, expert home care to families across York and beyond.

We understand that everybody has their own unique requirements – regardless of their condition. Here at Helping Hands we celebrate and encourage your individuality, so whether you enjoy walking past the old shops of the Shambles or cheering on the York City Knights, the team are here to ensure that you are able to continue to do the things you love – just with a little help along the way.

You may need 30-minute drop-ins to support you with your household chores, or perhaps you are living with a progressive condition that requires more intensive support. With 30 years’ experience and expert training for each of our carers, we’re here to support you with whatever it is you need. What’s more, with an incredible team of clinical nurses to support our carers, we’re fully equipped to help with anything from PEG feeding and catheter management to hoisted transfers and neurological support.

Find out more about our home care services in York.

Live-in care to support your independence

Live-in care from Helping Hands is so much more than just practical care. With round-the-clock support from the York team, you have the freedom to choose exactly how to live your life with the added comfort of knowing that you have a helping hand whenever you need it.

Our team will work with you to provide a bespoke, unintrusive live-in care package that is centred entirely around you and your needs. And with no restrictions on visitors, no set mealtimes or menus and no daily schedules, the only person in control of your care is the person who matters most – you.

We understand that accepting the need for more intensive support can be unnerving, especially if residential care doesn’t feel like the most ideal option for you. That’s why the team will work with you to alleviate any worries you may have and ensure that you have the information, guidance and support you need to feel safe and independent in your own surroundings.

Private care in York

We pride ourselves on supporting our customers to the very highest standards at Helping Hands, and because we’re providing exemplary levels of private care, you and your loved ones can be assured that you’ll always see the benefits of care at home. Our friendly and knowledgeable customer care team will explain your options to you and ensure that every aspect of your care is understood, while our carers will make such a difference to your daily life and support you to live out your full potential. Your bespoke care package will be fully flexible to your changing needs and thanks to your personalised support plan, you’ll always remain at the centre of your care journey, every single day.

Domiciliary care from our team of experts

Domiciliary care gives you the freedom to decide the frequency and intensity of your care. With a personalised care plan built entirely around you and your needs, the team will work with you to ensure that the control of your care is exactly where it should be – in your hands.

Here at Helping Hands, our aim is to ensure that you continue to feel safe and independent in your home. Whether you need visits that are little and often to help you with your household chores or more complex support including overnight visits and clinical care, our dedicated team of York carers are here to ensure that you have the support you need, when you need it.

Specialist dementia care from our York team

With 850,000 people living with dementia in the UK, it is incredibly important that the right information and support is easily accessible for anyone that needs it. And as one of the leading dementia care specialists in the UK, we are here to provide that guidance to you and your loved ones throughout each step of your journey with dementia.

With experience in supporting thousands of individuals and the many different variants of dementia including Alzheimer’s, frontotemporal and vascular dementia, our carers are specially trained to understand each condition and their symptoms, so that they can only offer the best level of care.

Elderly care for you and your loved ones

You may be concerned that your family member is becoming increasingly frail in their elderly years, or perhaps you are a caregiver for your partner but you’re finding it more difficult to support them like you used to. With elderly care from our York team, we’ll ensure that you or your loved ones have the right support to feel safe and independent at home – bringing peace of mind to all the family.

Whether you need assistance with getting dressed and ready for the day or you would like more regular support following a recent diagnosis, the team will work with you to build a personalised care plan that is focussed entirely around you and your needs.

Respite care for when you need it

Care needs can arise at any given moment; sometimes with such little notice that finding an alternative seems almost impossible. With respite care from the team, we can swiftly put a package of care in place that gives you the support you need, when you need it.

You may be due for a hospital discharge after an unexpected illness or injury and would like a helping hand on your road to recovery, or perhaps you’d just like to pop over to Helmsley for a cup of tea and some cake but you don’t feel comfortable going on your own. It may be that your usual caregiver is due to go on holiday and you need someone to support you until they come home. Whatever it is you need, our dedicated York carers will be there to ensure that you have the support you need with a seamless transition between carers.

Expert live-in carers to support you in York

Putting aside their expert training and their vast experience in the industry, our carers all share one very important quality: kindness. We are proud to have been providing dedicated home care services to families across the UK for over 30 years, but this wouldn’t have been possible if it wasn’t for our wonderful team of carers that go above and beyond for our customers every day.

Each of our carers complete a comprehensive in-house training course that covers modules such as moving and handling, dementia awareness, medication administration and safeguarding. They also receive full background checks, including Disclosure Barring Service (DBS) screenings.

Fully regulated by the Care Quality Commission (CQC), we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care.

Find out more about live-in care in York

If you’d like to find out more about how we can help you, you can set up a meeting with the team to discuss your care needs in more detail by calling. Our phone lines are open seven days a week.

If you’d rather meet face-to-face, you’re welcome to pop into our branch on Front Street, or we can meet you somewhere more suitable for you. Wherever is easiest for you, we’ll be there.

Call us on 01904565590 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for York to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 37 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 22 reviews

Our credentials

Our York branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

6 Odsal House, Front Street, York, Yorkshire, YO24 3BL Show on Map

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