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and Sat & Sun: 9am - 5:30pm

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Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

A flexible care service in York

Our team of professionally trained carers in York can provide you with a perfectly tailored package of care in the comfort of your own home. We can provide visiting care for as little as 30 minutes, right up to full-time live-in care.

The York branch of Helping Hands covers York, Earswick, Bishop Thorpe, Dunnington, Tadcaster, Haxby, Poppleton, Linton-On-Ouse, Tockwith, Copmanthorpe, Wheldrake, Elvington, Strensall, Selby, FulfordWilberfoss, Sheriff Hutton, Huntington, Acomb, Wiggington, Dringhouses, Heworth, Osbaldwick, Stockton on Forest, Shipton by Beningbrough, Long Marston, Cawood, Wistow, and the surrounding areas.

Meet Donna, our Local Manager

Your local manager in York is Donna, who has been working with Helping Hands for several years. Her role is to ensure the branch is running smoothly, ensuring that every one of our customers, new and old, are receiving the best possible standard of care throughout their entire care plan.

Donna is extremely passionate, and has recently changed position from care coordinator to Branch Manager, and previously worked as a Carer Training Practitioner so she has a full understanding of how all positions operate at the York Branch and what needs to be done to ensure an impeccable service is being delivered.

She said: "It is a privilege to be able to support people to live independently and safely at home. I thoroughly enjoy supporting my local community and love the fact that no two days in this job are the same."

Visiting care to match your schedule

All of our packages of care are entirely bespoke meaning that you can have a support plan that perfectly matches your needs and routine. We provide calls for as little as 30 minutes, up to entire day sits or overnight stays.

If you need support at home, in your local community or if you have come to stay in York for a short time, Shannon and her team can provide you with the support you need.

Visiting care can support you with:

  • Personal care – Washing, dressing, toileting and maintaining your dignity. We know that carrying out personal care can become more difficult in certain situations, but maintaining your pride is of the upmost importance to us.
  • Mobility – Your visiting carer can support you to get around your home if you need assistance walking, transferring or if you find it difficult to get around out and about in your community.
  • Medication – You might need gentle prompts, or have time specific medication that you need giving to you. Either way our trained carers can ensure you’re taking the right medication at the right time.
  • Household jobs – We know that you like your home to be just so, but achieving this can become more difficult with age or an illness. We can support you with vacuuming, laundry, washing up and lots of other household chores to ensure your home is just the way you like it.

Shannon and her team in York can support you to organise the perfect care plan, no matter what your care needs are.

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I love all the different people I meet, their families. I love the variety of the work that I do, because everyone is different with different needs. I love my Monday morning feeling, so many people hate their jobs and think UGH it’s Monday, but I don’t because I know I am going to see someone I love and making a difference to their day.

Victoria, a visiting carer in York

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How visiting care is helping Audrey

Round-the-clock support in York

Maintaining your independence and being able to stay at home can seem daunting when you’re not able to care for yourself. But the support of a live-in carer can give you the exact amount of assistance you need to keep you safe and maintain your autonomy.

A live-in care plan provides 24-hour care that is on a one to one basis. It is a great alternative to residential care that is tailored to your exact needs.

Your live-in carer will be matched up to your needs based on their care experience, but also on their personality, likes and dislikes to ensure you are a compatible match.

All of our carers have completed an extensive training programme to ensure they are ready to deliver the highest standard of care, regardless of any previous experience.

Your live-in carer can support you for as little as three days or full-time depending on your needs.

Respite support from the York branch

Respite care is a great option for when you are not looking for support long-term. We understand that your circumstances can change quickly, or that you might be looking for short-term support if your current carer is taking a break.

Short-term care can be helpful in lots of circumstances:

  • Going on holiday – Either you’re going away and would like some support whilst on holiday to help you get the most out of your time away, or your current carer is taking a short break and you need some home help during their absence.
  • During illness – A short spell of being unwell can leave you in need of a bit of extra help-be that with your personal care, house work or just some companionship if you’re not able to get out and about for a short time.
  • Following a stay in hospital – Coming out of hospital after an illness or operation can sometimes be a difficult transition, and you might find that you are no longer able to carry out the jobs that you were before. Respite care can help you with anything from medication support to complex or palliative support.
  • One-off occasions – Weddings, parties, graduations. Illness or lack of mobility can make it difficult to get around and attend social events. But with the support of a respite carer you can get out and about with ease. They can support you with getting to and from events and with any support that you might need over the course of the day.

We are able to provide visiting respite care for as little as one day, or live-in care for just three days. So we can provide care for any short-term or unforeseen circumstance that might arise.

Get in touch with Shannon and her team in York today to discuss how we can support you on a short-term basis.

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Specialist dementia support in York

The key to dementia care is providing as little disruption as possible-maintaining familiarity and continuity is so beneficial.

Your home contains a life-time of memories and is a happy and comfortable place to be, and a move in to residential care or assisted living can be very traumatising and unsettling for someone living with dementia.

We know that dementia affects people in different ways, so for this reason no two of our care packages are the same. We will tailor your care to suit your exact needs, and alter this as your symptoms change or get worse over time.

All of our carers have been through specific dementia-training, so not only can they provide you with company and support at home, but they can keep you safe and competently manage any difficulties that the condition can bring.

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We have been really impressed by the quality of the care I have received from Helping Hands – their carers are so friendly, caring, dedicated and hard working. They use their initiative, and nothing is too much trouble. I can’t praise them highly enough. Thank you all so much.

Naomi, a customer in York

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Clinical support for your particular needs

Some medical conditions require specific, condition-led care. We have a team of clinical nurses who support every one of our complex care packages to ensure your care plan is perfectly suited to you and that your exact needs are met.

Complex conditions such as motor neurone disease, or an acquired brain injury can be supported at home with the assistance of your carer.

They can also help you with things like medication, bowel care, tracheostomy care and PEG feeding.

All of our carers are fully trained, and will be provided with specific training to accommodate your needs, ensuring that your care requirements are always met to the highest standard.

Financial support from your local authority

Whether or not you are entitled to any financial support is means tested, and will be looked in to by your local authority in York.

Depending on your financial situation you may be required to pay the total cost, or at least contribute to the payment of your care.

If you are in a position to receive some funding, you can request to receive the money in to your own bank account which leaves you free to manage your finances however you choose. This is called ‘direct payments’.

Shannon and her team in York accept direct payments, and will be able to discuss with you in more detail how this system works.

York carers-friendly, dedicated and fully trained

All of our carers in York have been recruited in house, work directly for us and have been fully trained so you can rest assured that you will be receiving the highest level of care.

The team of carers is always supported by Donna and the management team in the local office, but also on a wider level too. They regularly receive training updates and go through condition-specific training where there is a need to ensure they have the perfect skillset to provide you with the exact support that you need.

Regulated by the Care Quality Commission (CQC) we are always striving to provide the best quality care possible, all while keeping you safe and happy in the comfort of your own home.

We also have an on-call team who are available around the clock, 7 days a week so if you ever have an issue or query there is always someone that you can speak to. The branch on call team is available between 6am-10pm daily, and the out of hours service is 24 hours a day.

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM


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