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Locally managed service

Meet Samantha Grabham Live-in Care Manager

About me

“Hi, I’m Samantha, a live-in care manager within the south-west team. I’ve worked in care for over 30 years, starting as a carer, and then moving into residential care and dementia units. Since joining Helping Hands in 1994, I have moved through a variety of roles starting as a live-in carer before progressing to the role I have now.

“I have worked for Helping Hands for 27 years and have never considered moving to another care company. I am very proud to work here and proud to work alongside our carers and the fantastic role they undertake.”

Career pathway

Before joining Helping Hands, Samantha worked in the residential care sector during weekends to develop her experience. Samantha then moved into a role within Bedfordshire social services where she supported the dementia unit, before moving on again into a private nursing home.

Samantha moved to Helping Hands in 1994 as a live-in carer, before progressing through the roles of Care Manager, Senior Care Manager, Head of Live-in, and Head of Business Development. Within these roles, Samantha has been responsible for managing large teams of up to 300 employees, whilst adhering to strict CQC regulations in order to provide high-quality home care.

Samantha has worked with a vast array of conditions, including dementia, Parkinson’s, clinical care, heart failure, stroke, spinal injuries, muscular dystrophy, and learning difficulties.

Within her role at Helping Hands, Samantha is responsible for managing and supporting carers in our customers’ homes, providing formal supervision and appraisals, updating support plans to suit the customers’ needs, reassessing customer support plans and liaising with health professionals as and when required.

Qualifications and professional development

Samantha has received her Registered Managers Award and also has an NVQ Level 5 in Health and Social Care.

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