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Cookie policy

Clear and transparent ways of working

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Our cookie policy for this website

We collect standard internet log information when you use our website, commonly known as cookies. Overall, this helps us to improve your experience of our website by monitoring the pages that are useful and those that are not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We respect your privacy and have robust systems in place to keep your personal information safe and handle it responsibly.

See our Privacy Promise for more details about how we use your personal information.

This Helping Hands website is owned and operated by Midshires Care Limited, trading as Helping Hands Home Care.

What are cookies?

Cookies are small pieces of software (files) that are installed on a computer or mobile device via the browser (e.g. Microsoft Edge, Internet Explorer, Apple Safari, Google Chrome or Firefox) when you visit a website.

Cookies allow websites to recognise when an individual has previously visited the site and will save some information to recognise when they access the site again.

There are two types of cookies:

  • First party cookies that are set by the operator of a website, which for this website is Helping Hands Home Care.
  • Third party cookies are for third party websites such as Facebook to display online advertising and social sharing features.

By using the Helping Hands website, you consent to cookies being used in accordance to this policy. Alternatively, you can choose to manage cookies or switch off cookies.

Managing cookies

You can manage your cookie settings within your internet browser and opt to change those settings or switch off cookies. However, this may affect your user experience, the website functionality or prevent you from accessing the website. To find out more, click here.

To manage your cookies, visit www.aboutcookies.org or www.allaboutcookies.org or to opt out of being tracked, visit http://tools.google.com/dlpage/gaoptout. 

Cookies that we use

We use traffic log cookies to identify which pages are being used. These cookies are for analytical purposes only to review webpage traffic and tailor our website to our visitors’ needs. Where we collect information used to identify individuals, this will be made obvious through the relevant pages and messages. See our privacy promise for more details about how we use your personal information.

These cookies collect the following information:

  • IP address
  • Details about the pages you visit
  • General details about the type of computer or device you are using to access the website

This information is not used to identify individuals. See our Privacy Promise for more details about how we use your personal information.

Cookies used by our service providers

Cookies are also used by third party service providers, and they might be stored on your computer when you visit this website.

Google Analytics & Google Double Click

CookieDescriptionExpiry
_gaAllows us to know if you have visited our website before2 years
_gidAllows us to know if you have visited our website before24 hours
_gatUsed to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.1 minute
AMP_TOKENContains a token that can be used to retrieve a Client ID from AMP Client ID service. Other values indicate opt-out, inflight request or an error retrieving a Client ID30 seconds to 1 year
_gac_Contains campaign related information about the user. AdWords website conversion tags will read this cookie90 days
_uetsidUsed to collect analytical information for DoubleClick and Floodlight Marketing Services, about where visitors land on the site, which pages they view, and any conversions made.
_galiEnhanced link attribution

Visual Website Optimizer (VWO)

CookieDescription
_vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID:Generated when a goal is created.
_vis_opt_test_cookie:Detects if the cookies are enabled on the user browser or not.
_vis_opt_exp_EXPERIMENT_ID_combi:Generated when users reach a particular combination. This ensures that users see the same variation as on their previous page visit.
_vis_opt_exp_EXPERIMENT_ID_exclude:Generated when a user is excluded from a test.
_vis_opt_exp_EXPERIMENT_ID_split:Generated during a Split URL test.
_vis_opt_s:Detects if the user is new or returning to a particular test.
_vis_opt_out:Indicates that the visitor is not part of the test and is valid for 10 years.
_vwo_uuid:Generates a unique ID for every visitor and is used for the report segmentation feature in VWO. It also allows you to view data in a more refined manner. On multiple domains, you will notice test-specific UUID values

Hot Jar

CookieDescriptionExpiry
hjClosedSurveyInvitesUsed to ensure that the same invite to a Feedback Poll does not re-appear if it has already been shown.365 days
_hjDonePollsUsed to ensure that the same Poll does not re-appear if it has already been filled in.365 days
_hjMinimizedPollsUsed to ensure that the Feedback Poll widget stays minimized when the visitor navigates through your site.365 days
_hjDoneTestersWidgetsThis cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.365 days
_hjMinimizedTestersWidgetsThis cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through our site.365 days
_hjDoneSurveysThis cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn’t completed the survey yet.365 days
_hjIncludedInSampleThis session cookie is set to let Hotjar know whether a visitor is included in the sample used to generate Heatmaps, Funnels, Recordings, etc.365 days
_hjShownFeedbackMessageThis cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.365 days

Infinity

CookieDescriptionNotes
ictf_masterStores the unique Visitor ReferenceUnique Visitor Ref
ictf_ilContains per installation tracking source cacheTracking Source cache
ictf_inContains per installation number replacement source cacheNumber Replacement Source cache
ict_0Contains third party tracking and number replacement source cacheThird Party Source cache
ict_masterStores the unique Visitor ReferenceUnique Visitor Ref

Live Chat

CookieDescription
lc_Invitation_openedCookie to control the chat online service.
lc_ssoCookie to control the chat online service.
lc_ssoundefinedCookie to control the chat online service.
lc_window_stateCookie to control the chat online service.
autoinvite_callbackCookie to control the chat online service

Access Recruit ATS

CookieDescriptionExpiry
Session Cookies

 

_helpinghands_staging_vms_r4

To identify you as a unique visitor to our site and is an essential secure site cookie that ensures that we can match your requests to your browser.24 hours or 2 weeks if you login and check ‘Keep me logged in’
Cookies Acceptance

 

cnl_cookies

If you accept cookies, by navigating the site, it will have a value of ‘cnl_cookies_accepted’. If you decline, it will have a value of ‘cnl_cookies declined’. Before you make a choice, it will have a value of cnl cookies_pending.1 year if you accept or

2 weeks if you decline

Google Analytics
__utma Random numberGoogle Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.

 

2 years

 

__utmb Random number

 

30 mins

 

__utmc Random number

 

When you close browser

 

__utmz Random number and information about how site was reached6 months
AWStats
AWSUSER_ID Random key of letters and numbers

 

AWStats is another way to measure website usage10,000 hours

 

AWSSESSION_ID Random key of letters and numbers

 

Less than one day

Other information

Changes to this cookie policy

This policy was first published on 29th May 2018, and last updated on 1st April 2020.

Do you need extra help?

If you would like this cookie policy in another format such as audio, large print or braille, please contact us at marketing.

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