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Cookie policy

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Our cookie policy for this website

We collect standard internet log information when you use our website, commonly known as cookies. Overall, this helps us to improve your experience of our website by monitoring the pages that are useful and those that are not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We respect your privacy and have robust systems in place to keep your personal information safe and handle it responsibly.

See our privacy promise for more details about how we use your personal information.

What is a cookie?

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

There are two types of cookies:

  • First party’ cookies that are set by the operator of a website, which for this website is Helping Hands Home Care.
  • Third party’ cookies are for third party websites such as Facebook to display online advertising and social sharing features.

Cookies that we use

The cookies that we collect are traffic log cookies to identify which pages are being used. We collect these cookies for analysis purposes to help us review data about webpage traffic and improve our website by tailoring it to our customers’ needs.

The cookies we collect include:

  • IP address information
  • Details of the pages you visit
  • General details about the type of computer or devise you are using

We only use this information for statistical analysis purposes so we can find out the numbers of visitors to our site and the pages they have visited.

This information is collected in such a way that it is not used to identify individuals. Where we do collect personal information on the website, this will be made obvious to you through the relevant pages.

Cookies used by our service providers

Cookies are also used by third party service providers, and they might be stored on your computer when you visit this website.

Google Analytics & Double Click

Cookie Time (if known) Description
_ga 2 years Used to distinguish users
_gid 24 hours Used to distinguish users
_gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.
AMP_TOKEN 30 seconds to 1 year Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_ 90 days Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.
_uetsid This cookie allows Google to collect analytical information for DoubleClick and Floodlight Marketing Services, such as where visitors landed on the site, which pages they viewed and any conversions made.
_gali Enhanced link attribution

Visual Website Optimizer (VWO)

Cookie Description
_vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID: This cookie is generated when a goal is created.
_vis_opt_test_cookie: This is a temporary session cookie generated to detect if the cookies are enabled on the user browser or not.
_vis_opt_exp_EXPERIMENT_ID_combi: “This cookie is generated when users reach a particular combination. This cookie ensures that users see the same variation that they saw on their previous visit to the page. In the _vis_opt_exp_EXPERIMENT_ID_combi cookie, the Control always has the value of 1, Variation #1 always has the value of 2, Variation #2 has the value of 3, and so on.”
_vis_opt_exp_EXPERIMENT_ID_exclude: This cookie is generated when a user is excluded from a test.
_vis_opt_exp_EXPERIMENT_ID_split: This cookie is generated during a Split URL test.
_vis_opt_s: This cookie detects if the user is new or returning to a particular test.
_vis_opt_out: This cookie indicates that the visitor is not part of the test. This cookie is valid for 10 years.
_vwo_uuid: This cookie generates a unique ID for every visitor and is used for the report segmentation feature in VWO. It also allows you to view data in a more refined manner. If you have a test running on multiple domains, you will notice test-specific UUID values.

Hot Jar

Cookie Description
hjClosedSurveyInvites This cookie is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePolls This cookie is set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in.
_hjMinimizedPolls This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
_hjDoneTestersWidgets This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
_hjMinimizedTestersWidgets This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
_hjDoneSurveys This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn’t completed the survey yet.
_hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.
_hjShownFeedbackMessage This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.

Infinity

Cookie Description Notes
ictf_master Stores the unique Visitor Reference Unique Visitor Ref
ictf_il Contains per installation tracking source cache Tracking Source cache
ictf_in Contains per installation number replacement source cache Number Replacement Source cache
ict_0 Contains third party tracking and number replacement source cache Third Party Source cache
ict_master Stores the unique Visitor Reference Unique Visitor Ref

Live Chat

These cookies are set by LiveChat Inc., a USA based company that provides online chat software to our website, enabling them to engage in live text-based conversations with their visitors.

Cookie Description
lc_Invitation_opened Cookie to control the chat online service.
lc_sso Cookie to control the chat online service.
lc_ssoundefined Cookie to control the chat online service.
lc_window_state Cookie to control the chat online service.
autoinvite_callback Cookie to control the chat online service.

Our contact details

This website is owned and operated by Midshires Care Limited, trading as Helping Hands Home Care.

You can contact us by:

  • Email – datarequest@helpinghands.co.uk
  • Post – Quality Assurance, Helping Hands House, 10 Tything Road West, Kinwarton, Alcester, Warwickshire B49 6EP
  • Telephone – call 01789 767181

For more details about our how we use and save your personal information, please see our full privacy promise.

This cookie policy was first published on 29th May 2018.

Do you need extra help?

If you would like this cookie policy in another format (for example in audio, large print or braille) please contact us using the details above.

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