We collect standard internet log information when you use our website, commonly known as cookies. Overall, this helps us to improve your experience of our website by monitoring the pages that are useful and those that are not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
We respect your privacy and have robust systems in place to keep your personal information safe and handle it responsibly.
See our Privacy Promise for more details about how we use your personal information.
This Helping Hands website is owned and operated by Midshires Care Limited, trading as Helping Hands Home Care.
What are cookies?
Cookies are small pieces of software (files) that are installed on a computer or mobile device via the browser (e.g. Microsoft Edge, Internet Explorer, Apple Safari, Google Chrome or Firefox) when you visit a website.
Cookies allow websites to recognise when an individual has previously visited the site and will save some information to recognise when they access the site again.
There are two types of cookies:
- First party cookies that are set by the operator of a website, which for this website is Helping Hands Home Care.
- Third party cookies are for third party websites such as Facebook to display online advertising and social sharing features.
By using the Helping Hands website, you consent to cookies being used in accordance to this policy. Alternatively, you can choose to manage cookies or switch off cookies.
You can manage your cookie settings within your internet browser and opt to change those settings or switch off cookies. However, this may affect your user experience, the website functionality or prevent you from accessing the website. To find out more, click here.
Cookies that we use
We use traffic log cookies to identify which pages are being used. These cookies are for analytical purposes only to review webpage traffic and tailor our website to our visitors’ needs. Where we collect information used to identify individuals, this will be made obvious through the relevant pages and messages. See our privacy promise for more details about how we use your personal information.
These cookies collect the following information:
- IP address
- Details about the pages you visit
- General details about the type of computer or device you are using to access the website
This information is not used to identify individuals. See our Privacy Promise for more details about how we use your personal information.
Cookies used by our service providers
Cookies are also used by third party service providers, and they might be stored on your computer when you visit this website.
Google Analytics & Google Double Click
|_ga||Allows us to know if you have visited our website before||2 years|
|_gid||Allows us to know if you have visited our website before||24 hours|
|_gat||Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.||1 minute|
|AMP_TOKEN||Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other values indicate opt-out, inflight request or an error retrieving a Client ID||30 seconds to 1 year|
|_gac_||Contains campaign related information about the user. AdWords website conversion tags will read this cookie||90 days|
|_uetsid||Used to collect analytical information for DoubleClick and Floodlight Marketing Services, about where visitors land on the site, which pages they view, and any conversions made.||–|
|_gali||Enhanced link attribution||–|
Visual Website Optimizer (VWO)
|_vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID:||Generated when a goal is created.|
|_vis_opt_test_cookie:||Detects if the cookies are enabled on the user browser or not.|
|_vis_opt_exp_EXPERIMENT_ID_combi:||Generated when users reach a particular combination. This ensures that users see the same variation as on their previous page visit.|
|_vis_opt_exp_EXPERIMENT_ID_exclude:||Generated when a user is excluded from a test.|
|_vis_opt_exp_EXPERIMENT_ID_split:||Generated during a Split URL test.|
|_vis_opt_s:||Detects if the user is new or returning to a particular test.|
|_vis_opt_out:||Indicates that the visitor is not part of the test and is valid for 10 years.|
|_vwo_uuid:||Generates a unique ID for every visitor and is used for the report segmentation feature in VWO. It also allows you to view data in a more refined manner. On multiple domains, you will notice test-specific UUID values|
|hjClosedSurveyInvites||Used to ensure that the same invite to a Feedback Poll does not re-appear if it has already been shown.||365 days|
|_hjDonePolls||Used to ensure that the same Poll does not re-appear if it has already been filled in.||365 days|
|_hjMinimizedPolls||Used to ensure that the Feedback Poll widget stays minimized when the visitor navigates through your site.||365 days|
|_hjDoneTestersWidgets||This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.||365 days|
|_hjMinimizedTestersWidgets||This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through our site.||365 days|
|_hjDoneSurveys||This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn’t completed the survey yet.||365 days|
|_hjIncludedInSample||This session cookie is set to let Hotjar know whether a visitor is included in the sample used to generate Heatmaps, Funnels, Recordings, etc.||365 days|
|_hjShownFeedbackMessage||This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.||365 days|
|ictf_master||Stores the unique Visitor Reference||Unique Visitor Ref|
|ictf_il||Contains per installation tracking source cache||Tracking Source cache|
|ictf_in||Contains per installation number replacement source cache||Number Replacement Source cache|
|ict_0||Contains third party tracking and number replacement source cache||Third Party Source cache|
|ict_master||Stores the unique Visitor Reference||Unique Visitor Ref|
|lc_Invitation_opened||Cookie to control the chat online service.|
|lc_sso||Cookie to control the chat online service.|
|lc_ssoundefined||Cookie to control the chat online service.|
|lc_window_state||Cookie to control the chat online service.|
|autoinvite_callback||Cookie to control the chat online service|
Access Recruit ATS
|To identify you as a unique visitor to our site and is an essential secure site cookie that ensures that we can match your requests to your browser.||24 hours or 2 weeks if you login and check ‘Keep me logged in’|
|If you accept cookies, by navigating the site, it will have a value of ‘cnl_cookies_accepted’. If you decline, it will have a value of ‘cnl_cookies declined’. Before you make a choice, it will have a value of cnl cookies_pending.||1 year if you accept or|
2 weeks if you decline
|__utma Random number||Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.|
|__utmb Random number|
|__utmc Random number|
|When you close browser|
|__utmz Random number and information about how site was reached||6 months|
|AWSUSER_ID Random key of letters and numbers|
|AWStats is another way to measure website usage||10,000 hours|
|AWSSESSION_ID Random key of letters and numbers|
|Less than one day|
This policy was first published on 29th May 2018, and last updated on 1st April 2020.
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