Making a complaint
We take all complaints and concerns very seriously and aim to settle each one promptly and to your satisfaction. If you would like to make a complaint, please contact us on the details below.
By email: complaints@helpinghands.co.uk
By phone: 01789 767181
Further Information:
We aim to resolve all concerns to your full satisfaction, however if you are not fully satisfied with the outcome of your concern you may refer your concerns to the Local Government Ombudsman or Ombudsman Wales and ask for the concern to be independently reviewed. Details below:
- LGO: Tel: 0300 061 0614 – Website: www.lgo.org.uk
- Ombudsman Wales -Tel: 03000790 0203 – Website: www.ombudsman-wales.org.uk
- Care Quality Commission – Citygate Gallowgate, Newcastle upon Tyne, NE1 4PA. Tel: 03000 616161 – Website: www.cqc.org.uk
- Care Inspectorate Wales – Welsh Government, Rhydycar Business Park, CF48 1UZ – Tel: 0300 7900 126 – Website:www.careinspectorate.wales
Helping Hands Services are registered with, and regulated by, the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW). You can contact our regulators directly with any concerns you may have.
Download our Complaints Policy