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Our offices are currently closed, please request a callback and we will get back to you. Opening hours: Mon–Fri: 8am–7pm, Sat–Sun: 9am–5:30pm
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Customer complaints

Making a complaint

We take all complaints and concerns very seriously and aim to settle each one promptly and to your satisfaction. If you would like to make a complaint, please contact us on the details below.

By email:

By phone: 01789 767181

Further Information:

We aim to resolve all concerns to your full satisfaction, however if you are not fully satisfied with the outcome of your concern you may refer your concerns to the Local Government Ombudsman or Ombudsman Wales and ask for the concern to be independently reviewed. Details below:

Helping Hands Services are registered with, and regulated by, the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW). You can contact our regulators directly with any concerns you may have.

Download our Complaints Policy