What are home care services?
Home care services provide expert support in your own home, helping with daily tasks, personal care, & companionship so you can remain independent in familiar surroundings
Also known as ‘care at home’, home care gives you or your loved ones the opportunity to receive expert assistance in your own home. Home care can be received as little or as often as required – every individual will have their own set of care needs, which makes it important to have full flexibility over the support that you receive.
Whether you’d just like weekly care visits or require specialist care for a complex medical condition, home care is for people with all types and levels of need. Here are some of the many reasons why home care is such a popular support option:
One-to-one care
Home care gives you the opportunity to receive personal one-to-one support from your own carer, meaning you’ll always have their full attention
Stay in a familiar environment
Many people relish the chance to remain in the comfortable, secure surroundings of home whilst receiving the additional support they need
Personalised support
Home care allows you to enjoy a personalised care plan that ensures you’re always getting the ideal amount of assistance for your needs and wishes
Maintain routines and hobbies
From board games to going to the theatre, receiving care at home means you’ll be able to continue the routines and hobbies you enjoy
Spend more time with loved ones
With a personalised support plan, you can spend as much time as you wish with family and friends – either in your own home or theirs
A holistic approach
Our holistic approach to home care means that every aspect of you and your family’s support needs will be catered for
What makes our carers so brilliant?
We’re very proud of our exceptional professional carers, who are always going above and beyond to ensure every customer receives the brilliant support that they deserve. We know that a care service can only be as good as the carer providing it, which is why we place so much emphasis on ensuring our carers are the very best in the UK.
When to consider help at home from a paid carer
If you're no longer able to live life on your own terms, you may wish to consider home care.
The ultimate goal of home care is to promote independent living that suits you. There is no set time, health condition or diagnosis to consider help at home from a professional home care service provider. It is simply when you feel that you need extra support to carry out everyday tasks and meal preparation or live life the way you want to.
You may wish to consider home care if you’re:
Struggling with daily routines
A carer can provide assistance with your daily routines – whether that’s doing time-consuming housework or providing discreet personal care
Unwilling to move to a care home
Care at home is becoming an increasingly popular alternative to moving to residential care because it allows you to remain in the home that you love
Requiring mobility support
A carer can help you get into and out of bed and move around your home with confidence, as well as assisting with physiotherapy exercises
Living with a complex condition
Our carers are fully trained to help people living with complex medical conditions who would benefit from extra support at home
Needing help leaving your home
With home care, your carer can help you get out and about – whether that’s popping to the shops, seeing loved ones or going away for the weekend
Feeling lonely or isolated
All Helping Hands carers are chosen for their kind, friendly personalities, which means they provide wonderful companionship as well as care support
Fully regulated Visiting and Live-in Care
Visiting and Live in Care
We are a fully regulated home care provider, closely monitored by the Care Quality Commission
Independent inspections
Regular inspections, including unannounced visits, give you peace of mind that we are committed to doing what we say we will do.
Fully vetted carers
We have a robust recruitment processes in place and ensure all necessary checks are carried out before we employ someone to work at Helping Hands. We take the time to make sure we only employ the right people.
Consistently meet high standards of care
We must consistently show that we meet the highest standards of care and provide safe, effective, caring, responsive and well-led services.
Guaranteed training and development
All our employers are trained to nationally-recognised standards before they work unsupervised with our customers. We provide ongoing professional development and support so our carers remain competent and safe to carry out their role.
Home care from Helping Hands
Expert carers, visiting you at home to provide life-changing care when and where you need it.
At Helping Hands, we’ve got over 30 years’ experience in providing transformative home care to customers up and down the country. Our home care offers the extra support, reassurance, and companionship that may be needed for you to continue living independently at home. And, with 150+ branches, we’ll always be local to you.
We’re able to offer support on both a visiting care and live in care basis to suit the personal needs of every individual customer.
Terrific standard of care…the care my mother received from all the staff at Helping Hands was outstanding. The regular carer Rebecca was fantastic and able to strike an immediate rapport.
Claire, Trustpilot review
How can a carer help me at home?
Your personal carer is here to prioritise your well-being and support your independence.
The duties of a home carer often involve tasks such as general housekeeping (washing dishes, cleaning the home, doing laundry, making beds and so on). They are also able to help prepare meals as well as provide personal care (bathing, dressing) with dignity. Other ways a home carer can help include:
Personal care
All of our carers are trained to provide discreet, sensitive support with areas of personal care such as bathing, dressing, toileting and continence care
Housework
If you’re struggling to find the time or energy to stay on top of the housework, your carer can help out around the house with just about anything
Mobility support
Your carer will be able to help you get into and out of bed and move around your home, as well as assisting with physiotherapy exercises
Assistance with medication
From collecting it on your behalf to helping you organise and administer it, our carers are expertly trained to help you with your medication management
Looking after pets
With home care, you won’t need to worry about being parted from your furry friend(s) – your carer can exercise them, and generally spoil them rotten
Getting out of the house
A carer can accompany you out and about – whether that’s to the shops, to visit loved ones, or helping you attend social clubs and hobbies
Better than a care agency
We’re widely recognised as one of the UK’s top home care providers, and one of the main reasons for that is because we’re a private care provider, rather than a care agency. This means you’ll get certain guarantees from us that many care agencies don’t provide, such as:
The home care services we offer
We offer both visiting care and live-in care services to suit your needs.
Visiting care
Live-in care
How to organise care
Speak to our team
Our friendly, knowledgeable team can answer your questions and talk you through your options. We are available 7 days a week.
Book a free care assessment
Your local Helping Hands care manager will visit you to understand your needs and preferences and discuss how we can help. We can visit you at home, in hospital or even a care home to carry out the care assessment.
Confirm your care package
We create a tailored care plan for you to review. Once you’ve agreed the plan, we can organise care in as little as 24 hours.
A fully regulated home care provider
Here at Helping Hands, our service is regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)
This means we need to consistently meet high standards and are monitored by our regulators.
Why is being a regulated care provider important?
Independent inspections of our service, giving you peace of mind
Fully vetted, high-quality carers
Guaranteed training and development for our staff
Home care FAQs
Home care offers the extra support, reassurance, and companionship that may be needed for you to continue living at home as independently as is possible. Home care will keep you in your home, community, and around the family you love.
There are many elements of home care that can directly help you or you and your spouse or partner. Home care is not only designed to support you directly, but also provides extra reassurance for family members that aren’t always available to support you, knowing that you are receiving the help you need.
The duties of a home carer often involve tasks such as general housekeeping (washing dishes, cleaning the home, doing laundry, making beds and so on). They are also able to help prepare meals as well as provide personal care (bathing, dressing) with dignity.
Our dedicated customer care specialists are just a phone call away. They will get to understand your needs and arrange a consultation between you and a local care manager. Your local care manager will then perform a home care assessment, and understand your requirements face to face to ensure you get the right package of care tailored to you.
The price of your homecare very much depends on the frequency and intensity of your support, but visits often start from £22.29 per hour. With this, a fully trained carer will support you in your own home with domestic duties, medication and more. Prices are also available for 30-minute or 45-minute visits, and there are set prices for overnight calls.
When you arrange homecare, we get to know you, your hobbies and interests on a personal level. We will match you with compatible carers that are likely to become close friends over time.
Home care can be a cost effective alternative to residential care, especially for a couple or for people who have care at home on a visiting basis.