Emotional well-being and dignified care
We provide bespoke care plans that are centred around your specific needs.
Each individual’s needs and wants are different, and we at Helping Hands fully understand and embrace this. The in-home care that we provide is tailored to each individual, and is second to none. We take the time to get to know our customers and their particular situations, and we’ll adapt your support if your needs ever change.
From the first moment you contact us, our aim is simple: to make you feel as comfortable and secure as possible. Everyone we care for is treated as an individual, with dignity and respect.
Our promises to you
We want every customer to have full peace of mind about the home care they’re receiving.
At Helping Hands, we’re passionate about prioritising our customers’ mental well-being alongside their physical health. We worked with a specialist dignity advisor and champion, Dr Rekha Elaswarapu, to form the Helping Hands Dignity Pledge, which all our carers commit to:
Establish your needs
We will work with you and your family to understand your needs, wishes and preferences and plan your care accordingly
Ensure you’re in control
We will keep you informed at all times and involve you in all the decisions to ensure choice, independence and control
Be respectful
We will always speak with you respectfully and in a friendly manner, and will listen to what you have to say
Food and drink
We will prepare your meals according to your wishes and provide you help with eating and drinking where required
Privacy
We will respect your privacy when providing personal care and will help you maintain your personal standards of hygiene
Confidentiality
We will maintain strict confidentiality about your personal information and support needs
Contact with loved ones
We will support you in keeping in touch with your family and friends and undertake social activities
Safety and security
We will ensure that you are safe in your home and protect you from any kind of physical, financial or emotional abuse
Feedback
We will provide you with the opportunity to raise concerns without fear, and we will listen and act professionally
We take care of your carer
It takes a special combination of patience, empathy and compassion to be a Helping Hands carer.
That’s why we’re extremely proud of our exceptional people and why we’re trusted by so many families to provide care and companionship to those who need support, across the country.
We make sure we continue to support our people after the join us, so they can deliver at their best for you, the customer. In 2024, we were recognised by the Financial Times as a Top 500 employer.
We directly employ all our carers
Every Helping Hands carer is directly employed by us, meaning everyone receives holiday pay, annual leave and pension contributions.
A supportive culture
We ensure our carers have access to dedicated managers and the help and support they need to carry out their role.
Comprehensive training and ongoing development
Our comprehensive training ensures our carers are fully ready to provide a wide range of support to customers from day one while our professional development programme ensure our carers can continue to develop their skills and access opportunities.
Reward and recognition
Our carer Reward and Recognition Programme – Moments of Kindness – celebrates the impact of small gestures and the actions of carers who go the extra mile to create joy, raise a smile, or offer reassurance or a sense of calm. Winners receive shopping vouchers and are featured in our magazine, Voices.
A fully regulated home care provider
Here at Helping Hands, our service is regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)
This means we need to consistently meet high standards and are monitored by our regulators.
