Support for parents from the home care experts
We offer dedicated carer support for parents of children affected by a range of conditions.
Being a parent or guardian means a lifelong commitment of providing emotional support to your children. For some it goes much further. At Helping Hands, we offer home care services for the parents of those affected by a range of conditions.
It might be that you just need a bit of extra help while you take a break from your caring responsibilities, or perhaps your youngster is moving away to university and would benefit from carer support. Whatever your reasons, we’d love to hear how we can help out.
Why opt for extra support for your child?
A little extra support from a carer can make a big difference to you and your youngster.
Whatever your reason for needing extra support, our carers can help you provide the amount of support you and your loved ones require through our bespoke “support for parents” service. Our team ensure that any fears or worries you might have are addressed, and your child gets the level of tailored support they require. We communicate with the whole circle of care to deliver support – including family members and case managers – so that a holistic approach to care can be adopted and maintained. Our young adult care is available to anyone aged 18 and over.
Some of the reasons parents opt for extra support:
Planning for the future
You may be planning for a time when you won’t be able to be your child’s main source of care
Helping to transition into adulthood
You might be helping your child as they transition into adulthood and look to live independently
You need another pair of hands
You may be recovering from surgery or have experienced an accident and need extra help
Read how we’re helping Carol and Gordon
Carol is Gordon’s mum and has been his primary carer since his birth, but after a cancer diagnosis, she was unable to provide Gordon with the support he needed. Carol contacted Helping Hands, and we were able to provide a personalised care plan that ensured both Carol and Gordon were able to retain their independence and focus on the things that were important to them.
Read about how we were able to help both Carol and Gordon out in their hour of need.
Carol and Gordon
Carol McFayden is Gordon’s mum. She has been his main carer all his life but when her own health started to unexpectedly deteriorate, she contacted Helping Hands.
We take care of your carer
It takes a special combination of patience, empathy and compassion to be a Helping Hands carer.
That’s why we’re extremely proud of our exceptional people and why we’re trusted by so many families to provide care and companionship to those who need support, across the country.
We make sure we continue to support our people after the join us, so they can deliver at their best for you, the customer. In 2024, we were recognised by the Financial Times as a Top 500 employer.
We directly employ all our carers
Every Helping Hands carer is directly employed by us, meaning everyone receives holiday pay, annual leave and pension contributions.
A supportive culture
We ensure our carers have access to dedicated managers and the help and support they need to carry out their role.
Comprehensive training and ongoing development
Our comprehensive training ensures our carers are fully ready to provide a wide range of support to customers from day one while our professional development programme ensure our carers can continue to develop their skills and access opportunities.
Reward and recognition
Our carer Reward and Recognition Programme – Moments of Kindness – celebrates the impact of small gestures and the actions of carers who go the extra mile to create joy, raise a smile, or offer reassurance or a sense of calm. Winners receive shopping vouchers and are featured in our magazine, Voices.
How to arrange support at home
At Helping Hands, we’re committed to making every step of the care journey as straightforward and stress-free as possible. Talk to our team today to begin your journey.
Speak to our team
Call our friendly team to discuss your options and ask any questions you may have
Free home care assessment
Your local Helping Hands manager will visit you to discuss your care requirements
Find your carer
We’ll match you with a carer who has the experience and skillset for your needs
A fully regulated home care provider
Here at Helping Hands, our service is regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)
This means we need to consistently meet high standards and are monitored by our regulators.
Why is being a regulated care provider important?
Independent inspections of our service, giving you peace of mind
Fully vetted, high-quality carers
Guaranteed training and development for our staff
Page reviewed by Rebecca Bennett, Regional Clinical Lead, on July 25, 2024.
How we wrote this page
This page has been produced referencing key insights and data from external experts, trusted medical sources and our team of in-house specialists. We have worked hard to ensure that all information is as accurate as possible and reflects current consensus at the time of writing and reviewing.