Website Reviews for Chelmsford

This was a first for me arranging care for mum as she was staying with us for a month. I did my research in the area and liked the ethos of helping hands. This was confirmed when they came to meet mum. We have been delighted with the carers that have been arranged for mum. They have all been professional and taken great care to make sure mum is happy with the personal care keeping her dignity intaked. We would highly recommend this company. Thank you Helping Hands Chelmsford x

Helping Hands Chelmsford have been assisting me with caring for my disabled daughter for 4 years now. They provide a wonderful caring and professional service from office staff to carers. They are always willingly to help and accommodate if shifts need moving around and we are very happy with the service and grateful to the carers who help my daughter on a daily basis.

I haven't written my review, since my father died in October 2021, but I now feel I'm ready to speak about my experience with helping hands. We sort of started off ok, from the start of 2019/2021. Things started to change when they changed there management. We began having their services with just mornings, then as my father's condition worsened we started having them 3 times a day. As my fathers mantel state was up and down it became difficult as his needs continuously changed, we were needing help from helping hands. We used to telephone them on many occasions, as carers were not up to speed with the condition of dementia, and my fathers mental ability, he sometimes just didn't understand why they were there. We were in contact with the manager, as things with the carers weren't going well regarding the help with my fathers needs,I instead of trying to understand his situation they started to black list him, and in his final days they just cut us off and sent fewer carers to help him and us. I found that company had no idea how to deal with people with dementia, and not only that he just didn't understand the situation with covid,They canceled the weekend visits, knowing that we had no other help, and unfortunately my father died at a weekend with very little help from helping hands. I could never recommend this company to anyone as I was truly let down. Thank you Helping Hands for all of your support "NOT". plus after he had died and everything had gone into probate the managment at the time "Jade", even called us to find out where there payment was. How LOW can you get. ?

We are now more than 2 months in to using Helping Hands and the experience has far exceeded expectations! Having endured care from two other organisations I cannot express the difference fully, but from initial contact with Lottie to establish our requirements, through to the care itself, I have been so impressed. Mum has Laura and Charlotte. Both truly care for Mum, just as I would. Mum has alzeimers and they u der stand her condition and now know Mum so well. From their arriving to leaving, there is a sense of calm and most days much laughter as Mum is got up, allowing me to work as I log on at 8am. They have never been late and are so respectful of Mum. She always comes out of her bedroom, pushing her frame, grinning. They make her very happy and it means a great start to the day all round. I only have 3 x 1 hour calls but this has never been an issue. I cannot praise all 3 ladies and their wider support enough. Thank you for making my life easier and of course, your compassionate care for Mum!

You actually care! Take time to engage with dad. Excellent thank you, you are all amazing.

Zoe came across as very nice, understanding the needs that I said my Father-in-law required. She gave me the vast majority of information I needed and sent through an email within a short period of time confirming various matters. So, whether or not we choose to go ahead with Helping Hands, Zoe made a good impression.

Very helpful and gave lots of useful information about the service that could be provided.

Assessment was good awaiting care plan and start date

The care I've received has been excellent and easy to contact management

Very helpful and ensuring that mum gets the best help possible

Very helpful and lovely

Friendly and helpful and understanding. Lottie made an extra visit to talk to Mum.

I have been extremely happy with the care provided to my mother over the past few years by Helping Hands. Whilst I do not use their services daily they do their best to arrange for the same carer to attend my mother as she has dementia. I have been very fortunate to have Kim look after my mother and she has been amazing - my mother always recognises her and always smiles when she sees her. She also goes the extra mile - arrives a little earlier than scheduled and happy to stay a little longer if I am delayed. I breathe a sigh of relief when she arrives and relax knowing that my mother is going to be well looked after and safe whilst I am out and have total peace of mind.

Very informative and very kind and understanding.

Ben was extremely helpful and answered all my questions very efficiently

Sonia the lady to comes to mum is so lovely, she is very caring and my mum looks forward to her visits Thank you

Very professional service and helped with a tentative situation in calm manner. Would not hesitate to recommend especially as you were recommended by a friend to us xx

Caroline assessed our situation with great professionalism and kindness, thankyou.

Emma was very understanding and practical. Nice way of talking to my mum.

Sonia our carer is lovely and I found Lottie very helpful and informative when she made her first visit to me and my mum

Friendly, helpful and efficient service. I spoke to Poppy and she was lovely.

Everyone that has visited dad so far has been extremely professional and caring - thank you

Very friendly helpful and did what you said you would and sent email details immediately

I have had previous experience with Helping Hands and found the their client service first rate their care in placing the right carer for their client is excellent, and they are easy to contact if there is a problem. I would and have recommended them highly to any one who is needing this service and help.

Because Esther went out of her way to explain everything in great detail. She was helpful and understanding of our problems.

The care service provided is excellent. Even though I do not use their services on a daily basis, the carers always arrive punctually and Helping Hands always manage to get the same carer for my mother and that continuity of care is so important when your mother has dementia and gives you a peace of mind. I have already recommended Helping Hands to my neighbours and will continue to do so.

We are only just starting with your agency and as yet to agree on a carer and hoping it would be someone English

Helping Hands unfailingly have helped my family come thro one difficulty after another and have always sorted out a solution. I cannot thank them enough. The staff are exceptional.

All very helpful and parent said they were all nice

Having never been in this situation before I thought it would be a nightmare, however the lady I spoke to put me at my ease instantly, was helpful, polite and answered all my questions directly and honestly.

I have already recommended this service to others. I feel staff are well chosen and clearly demonstrate a real desire to care and enjoyment of their jobs as well as fulfilling my needs effectively.

Samuel was professional, courteous and informative.

Welcoming and listening to needs and making my mother feel pampered and content

Sarah was perfect for our needs.

She was efficient friendly and explained well

On the whole carers are lovely just a few hiccups.

Carer was nice

The assessor was extremely polite and she took time to explain to Eileen how and when help could be given without taking away any of Eileen's independence. She explained the best way to start with any help. Unfortunately Eileen for the moment remains adamant she does not require support. As a family we are still working to convince her.

Answered my questions relating to cost, minimum stay, booking notice required etc. Friendly & polite. Thank you

I was desperate to find someone to help with the care of my 94 year old mother-in-law at weekends and Lucy very efficiently took all details and gave me a positive answer for a future arrangement to be made ??

Friendly, helpful manner

Phoebe was very competent and knowledgeable

Very friendly and helpful giving me the information I needed and booked in appointment straight away..thank you

Reassured me, great knowledge and advice and going to see me and Mum ASAP!!!

Very efficient

Lady I spoke to, Lucy very helpful, professional and clearly very keen to ensure get appropriate help.

Turned up on time, listened to my mum and engaged appropriately. Asked relevant questions. / I think the 48 hour cancellation fee us excessive

V helpful

Lindsey who I spoke to was very very kind and helpful.

Provided all necessary info

Very polite and professional. Ben was excellent and I received a call back from a female when they saw my missed call.

Lottie was very understanding. She was thorough and explained things in a way my mother could understand. Very efficient and listened to our needs

I told her I had requested some print literature but had not received anything. She was passing the request back to office but still nothing

The support my son receives at the moment, is exactly what we requested. Staff are punctual and caring.

All enquiries were answered and very friendly

My mum is getting on very well with her carer. I had to make some changes recently and that happened with no problems.

Staff are very caring and friendly - recently a member of staff recognised that my Dad was unwell - she alerted me and saved his life x

So helpful. Good ethos. Could not do more to fulfill the family's requests and expectations.

The assessor was very clear and helpful and did not patronise my father like a lot of people do

No complaints, all very helpful.