Website Reviews for Harrow

Our carers have all been kind and willing to do anything we need.

Friendly person - she's very eager - offers to help at every turn and very caring

Down to earth, empathetic, flexible, kind, and professional.

Phone Answered quickly, very friendly and helpful.

Very helpful staff member. Gave me all the information I requested plus the information I didn't know that I needed.

Understood my problem, came back to me as promised, and efficiently set up an assessment without delay.

Prompt at answering queries and helpful

Sophie the lady I spoke to was very helpful with my enquires x

Polite and professional

Helping hands have supported my father since Sept 2018 I do not know what we would have done without the care and support of the carers and guidance My father looks foreard to see his carer shanice each time and enjoys her company Highly recommend Rebecca

I spoke with Adrienne who was extremely helpful and understanding of our requirements. She explained everything in detail and followed up with an email immediately she was extremely reassuring and listened.

All the dealings we have had with the office have been very professional. The carers have been exceptional. We now have the same few which is great. Only had issue and the carer was half an hour late. No communication from anyone. When she arrived is was too late for me to go out.

Both people have been v competent and punctual

My brother is happy and at ease with the carers and seems to enjoy the social inter-action - there is generally consistency in the carer who is allotted to him ( after a short period of change) which is important in building and maintaining trust. Also his diet has improved with a food plan which is very important

By checking in with my father I had peace of mind when away.

Phoebe answered my questions well and understood my situation However I had first to work to find your landline number instead of your 0330 Premium number (costly to me, profitable to you) which was the most obvious one on your website

Misinformation at the beginning of my experience re travelling charges and then a letter re price increases before we even started which shouldn't have been sent out apparently. / Staff very nice

We have been with you for just over a month and so far everything has been fine

I was dealt effectively and sympathetically.

Very helpful but will need to discuss full details later in the day xx

The lady was very helpful she explained how the carers work asked us lots of questions regarding my mother in law all her needs

mum was very happy with what you have to offer, she would like to recommend her friend what is the best number to call you on.

Guided me through what I needed

Adriana was Very helpful dealt with all my questions as best she could was sympathetic and listened to my concerns

Very pleasant and very efficient

Efficient, polite and understanding

Answered with first rate detail at 4.30 on a bank holiday Monday!