Website Reviews for Highbury

Great care of my mum.

Very professional and friendly.

There are hiccups to any situation but particularly when dementia and distance are involved. I am extremely pleased with the caring, efficient and timely responses from Helping Hands at every turn. A wonderful team.

The service has been amazing, Amber provided amazing support during the assesment stage and the carer allocated to my Nan has gone above and beyond, they are worth every penny. As a family we are so gratful they are available.

no problems whatsoever

Easy and helpful.

The lady I spoke was very helpful and had a good sense of humour, which goes down well with me.

Felt well listened to got a good outcome.

John was very understanding with a great insight into my personal circumstances. He was kind and reassuring. I did not feel rushed or pressured. All in all a very positive meeting.

An attendand understanding interview.

Helpful, nice and quickly gave me answers nd made arrangements.

Very clear info on going forward.

Very prompt and helpful

Georgiana was prompt , helpful and clear

very informative and clear

Generally speaking I am happy with the service provided by Helping Hands. The office team is always polite and responsive and their support is most reassuring. There were a few challenges in the first few months of working with Helping Hands - in terms of the quality of care being provided, around the care plan and how it was being followed and in terms of my father getting used to having this kind of support. However, things feel more settled and like they're working much better now, and I have to applaud the office team for working with my family to do their best to get things right and provide the support that we need.

Because of the friendliness, time keeping, skill of the carer, the fact that right from the first visit the needs of my wife were completely met. Thank you. Paul

Very prompt response and excellent organisation, as well and kind people both in the office and as carers.

Lois was professional, caring, understanding, informed and very good at communicating she was also very good at listening. There where three of us and my mother and she answered all our questions and explained the services and paperwork very well.

Efficient, listened well to what we need, made good helpful suggestions

Professional service.

Caring , professional and kind

Reliable, Mother in Law appears to enjoy it and a welcome stress relief

Spoke to Sam who was friendly and helpful. Knew what he was talking about and made me feel at ease.

Friendly, can do, prompt response.

prompt response and able to give rates which very helpful

Very friendly helpful staff

Both Georgiana and Mihoelo delightful and efficient ! Tim

The carer has arrived late more than once and not notified Mrs Nkoyo Otu. / I change my mind is give a 3

Very helpful and understanding

The lady who came was polite, helpful and listened to our needs and did all we could ask for she was a delight

Lindsey was very professional, helpful and friendly. She answered all my questions and had a very good telephone manner.

The lady was pleasant she took the time to listen and took a real interest in what was said we were delighted with her

I found the lady on the phone friendly, helpful and reassuring

Amandeep understood my needs immediately. She was courteous, friendly, informative.

Very helpful

Prompt response, courteous and professional

It was a very useful visit and I hope the experience of care will be as good.

Great service

Great care for my gran

I thought the assessor was very thorough and pleasant

Phoebe from head office was very patient and very helpful.

Clear conversation & well explained when i am in a stressed environment

Very helpful and patient support on the phone.

Polite. Caring Efficient.

My mum gets on really well with her carer. This was an excellent choice on your part. I also appreciate your flexibility as I cannot commit to the same days every week.

I shall give final score after interviews

Very helpful and clear, personable and not too "business-like" or "clinical"

Efficient, friendly, understanding

very intelligent and considerate carer and very efficient registering innthe first instance.

Very sympathetic and efficient