Website Reviews for Shipley

I am not a client but today, mid morning, my wife and I were at the Costa Coffee shop oposite the British Wool factory in Canal Road, Bradford and we saw one of your ladies helping one of your clients - who we later knew to be called Ruth - both in the coffe shop ansd then getting into a black car. I was so impressed with the care that Ruth was being given, that I told your lady how impressed I was. My own career as a solicitor was 40 years in health care and I have seen a lot of the industry. Your lady said that the comments "Had made her day" and she told me she worked for you. Her level of care and love was at the very top end and I hope you will mention this apprecation to her.

Shipley has a great team A carer does not have to visit someone’s house to care for them They can also visit a person just to call in for company for someone having a coffee and a chat especially if family do not live local

I sought last-minute care for my husband as I was going away for 10 days & he suddenly became ill. This was arranged at very short notice & I have to say a big "Thank you" to the staff and carers involved. My husband seems to have enjoyed talking to each individual who attended & I had the pleasure of coming home to a house which had been tidied & cleaned throughout my holiday. I would not hesitate to recommend this business or to use them again.

Always very helpful and accommodating . My grandad loves all the carers who visit. Would definitely recommend.

Everyone I speak to are always helpful and very pleased with the service / Can you let the ladies know there will be a front door key available from thurs aft onwards thanks

Professional, organised and good communication.

10-Oct

We've only started using you this week and so far mum has been ok with your help. She says your all very kind and caring

Professional. Helpful. Polite. Christine gave lots relevant info. Best care agency contacts far!

Very helpful with my enquiry.

Very friendly service

Helping Hands were kind helpful and efficient

Helpful professional friendly

Very helpful, listened carefully to my situation, very professional and I'm looking forward to meeting your area manager next Thursday.

Approachable and knowledgeable staff

Put through to original contact, which was helpful. Melissa gave very useful ideas regarding how we could help my mother in law e.g. labelling daily 'clothes boxes'/drawers) and a diary to communicate with carers.

The lady was very understanding, helpful and informative.

Professional , helpful , cheerful

Prompt friendly and helpful Service

Very helpful

Ella who did the Assessment was polite and very clear when speaking and asking questions to my mum any questions asked she answered gave us a booklet with all the information and price plan said if i needed anything gave me her email and moblie and office number Have spoke to other poeple who have heard of Helping hands said tge are good

Helpful efficient staff on telephone

No complaints ,so a deserved 5.

Shipley helping hands office does it's very best to respond to sometimes rapidly changing circumstances. They support the people they are caring for and their families in a very reliable way.

Very helpful

The lady I spoke to was very friendly and helpful with the questions that I asked

Chris was friendly new what he was talking about and gave me the information I needed

Very helpful and polite

Tracy was very informative and we were happy with the advice she gave, which sent us in the right direction for getting extra support we were entitled to. Thanks Tracy / We are def considering using your service. Thanks

The call handler was helpful and very considerate.

Melanie was really lovely, caring and understanding she put my mind at rest straight away knowing l had made the right choice. Thank you

The woman I spoke to made me feel much calmer about going on holiday knowing my parents would be cared for, safe and have a break.

Very thorough and all encompassing call

The lady I spoke to was very helpful and informative and happy

Very helpful and organised

Very informative helpful lady

I have scored 5 because the lady I spoke to Christine was very helpful and kind and knew exactly what I was asking for in my call. She understood and was able to help.

The person I spoke to was very understanding and answered all my questions well.

Because Hannah was very helpfull she told me everything I needed to no very impressed so far

Very helpful

Polite and Informative. Many Thanks

Tracy arrived punctually for the discussion. She gave an informative overview of the service offered by Helping Hands, emphasising its flexibility to meet individual needs. Many thanks.

Very efficient and informative. Extremely friendly.

A very friendly efficient and informative service. Many thanks

Very helpful

Informative, polite helpful pleasant.