Reviews for our Shipley Branch
Tracy Ellis and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Everyone I speak to are always helpful and very pleased with the service / Can you let the ladies know there will be a front door key available from thurs aft onwards thanks
Professional, organised and good communication.
10-Oct
We’ve only started using you this week and so far mum has been ok with your help. She says your all very kind and caring
Professional. Helpful. Polite. Christine gave lots relevant info. Best care agency contacts far!
Professional. Helpful. Polite. Christine gave lots relevant info. Best care agency contacts far!
Very helpful with my enquiry.
Very helpful with my enquiry.
Very friendly service
Helping Hands were kind helpful and efficient
Helpful professional friendly
Very helpful, listened carefully to my situation, very professional and I’m looking forward to meeting your area manager next Thursday.
Put through to original contact, which was helpful. Melissa gave very useful ideas regarding how we could help my mother in law e.g. labelling daily ‘clothes boxes’/drawers) and a diary to communicate with carers.
Approachable and knowledgeable staff
The lady was very understanding, helpful and informative.
Professional , helpful , cheerful
Prompt friendly and helpful Service
Very helpful
Ella who did the Assessment was polite and very clear when speaking and asking questions to my mum any questions asked she answered gave us a booklet with all the information and price plan said if i needed anything gave me her email and moblie and office number Have spoke to other poeple who have heard of Helping hands said tge are good
Helpful efficient staff on telephone
No complaints ,so a deserved 5.
Shipley helping hands office does it’s very best to respond to sometimes rapidly changing circumstances. They support the people they are caring for and their families in a very reliable way.
Very helpful
The lady I spoke to was very friendly and helpful with the questions that I asked
Chris was friendly new what he was talking about and gave me the information I needed
Very helpful and polite
Tracy was very informative and we were happy with the advice she gave, which sent us in the right direction for getting extra support we were entitled to. Thanks Tracy / We are def considering using your service. Thanks
The call handler was helpful and very considerate.
The call handler was helpful and very considerate.
Melanie was really lovely, caring and understanding she put my mind at rest straight away knowing l had made the right choice. Thank you
The woman I spoke to made me feel much calmer about going on holiday knowing my parents would be cared for, safe and have a break.
Very thorough and all encompassing call
The lady I spoke to was very helpful and informative and happy
Very helpful and organised
Very informative helpful lady
I have scored 5 because the lady I spoke to Christine was very helpful and kind and knew exactly what I was asking for in my call. She understood and was able to help.
The person I spoke to was very understanding and answered all my questions well.
Because Hannah was very helpfull she told me everything I needed to no very impressed so far
Very helpful
Polite and Informative. Many Thanks
Tracy arrived punctually for the discussion. She gave an informative overview of the service offered by Helping Hands, emphasising its flexibility to meet individual needs. Many thanks.
Very efficient and informative. Extremely friendly.
A very friendly efficient and informative service. Many thanks
Very helpful
Informative, polite helpful pleasant.