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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service

Shipley

Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

Reviews for our Shipley Branch

Tracy Ellis and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.9 / 5

4.9 rating

Based on 45 reviews
Outstanding93%
Excellent7%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Shipley branch? Leave a review

Read our Reviews

5.0 rating
18 November 2020

Everyone I speak to are always helpful and very pleased with the service / Can you let the ladies know there will be a front door key available from thurs aft onwards thanks

David Scott
5.0 rating
17 November 2020

Professional, organised and good communication.

Jennifer Baldwin
5.0 rating
5 November 2020

10-Oct

Jean Howarth
5.0 rating
4 November 2020

We’ve only started using you this week and so far mum has been ok with your help. She says your all very kind and caring

Linda Rhodes
5.0 rating
31 December 2019

Professional. Helpful. Polite. Christine gave lots relevant info. Best care agency contacts far!

Alison PROUDLOVE
5.0 rating
31 December 2019

Professional. Helpful. Polite. Christine gave lots relevant info. Best care agency contacts far!

Alison PROUDLOVE
4.0 rating
18 December 2019

Very helpful with my enquiry.

PAul Cahill
4.0 rating
18 December 2019

Very helpful with my enquiry.

PAul Cahill
5.0 rating
7 December 2019

Very friendly service

Sarah Hammond
5.0 rating
5 December 2019

Helping Hands were kind helpful and efficient

Judy Wright
5.0 rating
18 November 2019

Helpful professional friendly

Marie Kershaw
5.0 rating
10 November 2019

Very helpful, listened carefully to my situation, very professional and I’m looking forward to meeting your area manager next Thursday.

Simon Croft
5.0 rating
28 October 2019

Put through to original contact, which was helpful. Melissa gave very useful ideas regarding how we could help my mother in law e.g. labelling daily ‘clothes boxes’/drawers) and a diary to communicate with carers.

Catherine Binns
5.0 rating
28 October 2019

Approachable and knowledgeable staff

Mark Bailey
5.0 rating
23 October 2019

The lady was very understanding, helpful and informative.

Simon Croft
5.0 rating
23 September 2019

Professional , helpful , cheerful

David
5.0 rating
19 September 2019

Prompt friendly and helpful Service

Michelle
5.0 rating
18 September 2019

Very helpful

Christine Lee
5.0 rating
26 August 2019

Ella who did the Assessment was polite and very clear when speaking and asking questions to my mum any questions asked she answered gave us a booklet with all the information and price plan said if i needed anything gave me her email and moblie and office number Have spoke to other poeple who have heard of Helping hands said tge are good

Ann Oxford
5.0 rating
20 August 2019

Helpful efficient staff on telephone

Teresa Shaw
5.0 rating
16 August 2019

No complaints ,so a deserved 5.

Andrew Cording
5.0 rating
13 August 2019

Shipley helping hands office does it’s very best to respond to sometimes rapidly changing circumstances. They support the people they are caring for and their families in a very reliable way.

Enid Feather
5.0 rating
8 August 2019

Very helpful

Joe Martin
5.0 rating
30 July 2019

The lady I spoke to was very friendly and helpful with the questions that I asked

Emma Cummins
5.0 rating
29 July 2019

Chris was friendly new what he was talking about and gave me the information I needed

Bruce
5.0 rating
25 July 2019

Very helpful and polite

Sarah Burrows
5.0 rating
15 July 2019

Tracy was very informative and we were happy with the advice she gave, which sent us in the right direction for getting extra support we were entitled to. Thanks Tracy / We are def considering using your service. Thanks

Stacey Alcendor
5.0 rating
12 July 2019

The call handler was helpful and very considerate.

Sue Young
5.0 rating
12 July 2019

The call handler was helpful and very considerate.

Sue Young
5.0 rating
8 July 2019

Melanie was really lovely, caring and understanding she put my mind at rest straight away knowing l had made the right choice. Thank you

Mary Marsden
5.0 rating
28 June 2019

The woman I spoke to made me feel much calmer about going on holiday knowing my parents would be cared for, safe and have a break.

Bridgid Shaw
5.0 rating
16 June 2019

Very thorough and all encompassing call

James Cohen
5.0 rating
14 June 2019

The lady I spoke to was very helpful and informative and happy

Mark Boulton
5.0 rating
13 June 2019

Very helpful and organised

Julie O'Donnell
5.0 rating
11 June 2019

Very informative helpful lady

Val Gathercole
5.0 rating
8 June 2019

I have scored 5 because the lady I spoke to Christine was very helpful and kind and knew exactly what I was asking for in my call. She understood and was able to help.

Julie Morton
5.0 rating
29 May 2019

The person I spoke to was very understanding and answered all my questions well.

Amanda Stoney
5.0 rating
28 May 2019

Because Hannah was very helpfull she told me everything I needed to no very impressed so far

Julie O'Donnell
5.0 rating
8 May 2019

Very helpful

Robert Gray
5.0 rating
30 April 2019

Polite and Informative. Many Thanks

Tony Dean
4.0 rating
28 April 2019

Tracy arrived punctually for the discussion. She gave an informative overview of the service offered by Helping Hands, emphasising its flexibility to meet individual needs. Many thanks.

Eric Clarke
5.0 rating
25 April 2019

Very efficient and informative. Extremely friendly.

Kay Hudson
5.0 rating
16 April 2019

A very friendly efficient and informative service. Many thanks

Judy Wright
5.0 rating
5 March 2019

Very helpful

Amanda Jones
5.0 rating
8 February 2019

Informative, polite helpful pleasant.

Janet Wallace

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