Website Reviews for Worthing

They have done everything they can to help us at this very hard time. Every carer has been wonderful and communication with the family is wonderful.

Very polite and helpful and efficient would def recommend.

We were very happy with your company especially Christie the carer. Unfortunately it didn't work out but we would always recommend you. Thank you

Very helpful and reassuring

First class service.

Linda was very kind and thoughtful. She gave my mum a lot of help and put her mind at rest about having carers.

informative and genuine.

Your carer Patsy Jones is just brilliant in the way that she handles my wife Marion, who unfortunately suffers from dementia of a sort due to shock.Marion more or less took to her immediately and overcame my problem of bathing her. ....definitely 11/10 !

Melanie asked all the right questions in a helpful and unhurried manner. She followed that up with an email containing useful information for reference

Understood situation and needs required. Very personable. Feel confident mum will be looked after.

Attentive, informative and helpful.

Sympathetic , professional and helpful assessor

A pleasant lady and for the first meeting it went well.

My wife has developed an aversion to bathing that I was unable to manage but having one of your very able staff in to tackle the problem I was amazed that she accomplished the task all very peacefully on her own (Patsie)... Hopefully this lady will be able to repeat the feat next week otherwise I'm back to 'square one'..watch this space...

The advisor was very cheerful and polite, really helpful and answered all my questions.

I scored a 5 because your Helping Hands representative, Nina spoke clearly & was very patient with Mum & Dad. We understand & appreciate how your company will be able to assist all the family with the care that's currently needed & going forward into the months possibly years to ahead. We look forward to working with you , hopefully fulfilling their wish.. to remain in their own home. !. Many thanks David, Mark, Mandie & Sandra

So far Helping Hands seem to be a very well organised, efficient, caring company. Plus they have a locally based office.

Very nice, informative.

Your assistant;?Phoebe gave me a clear outline of help you may have available to assist our parents, a meeting for next week has been arranged to set up a Care Plan for Mum & Dad. As a family we are going through difficult times which is challenging for us all but in particular for our parents. With Helping Hands I hope you can help us to make easier for them & in turn for all the family! Thank you.. I am looking forward to meeting Nina next week. Mandie Chant

Very helpful

There have been one or two problems lately, mainly at weekends concerning the use of recently appointed carers who are not fully trained in my specific caring needs. The problem is that when two of these carers are assigned to me together they are not fully competent with regards to my specific needs. I would highlight here the use of the ceiling hosts and the correct and safe positioning of the sling to transfer me to the toilet. This makes them nervous which is not helpful. I would emphasise that this has only happened a few times and the solution is quite simple by ensuring that an experienced carer who is aware of my needs is always paired with a carer of less experience. I have been assured that the local management is taking appropriate action. The other issue which has been raised with the local management concerns the inconsistent timekeeping which can be caused by carers not being given adequate time to travel between appointments. This is caused by inadequate time being allowed in the rotas to travel between clients. Once again, local management has been made aware of this problem and I am assured will be taken care of in the future preparation of the detailed rotas.

Your call handler was very helpful and efficient.

Really helpful call handler

Very kind and extremely helpful

He understood exactly what was needed, found out if logistically it was possible, and let me know. Very efficient and straight to the point

Good service so far lady very nice and friendly

Lady friendly and helpful but might not be able to help as soon as needed thanks

The lady answering the phone was knowledgeable, professional and listened carefully to our requirements.

Very helpful

Efficient friendly manner :)

My questions were answered

The lady that I spoke to was very helpful and friendly and I felt that nothing was too much trouble. She was very thorough and answered all my questions. I feel confident that your company will be able to help my elderly Mum.

The person I spoke to was very helpful and kind

Jodie is very kind and lovely.

Great listening skills and a high level of empathy and emotional intelligence.

Prompt response to my request for info, Answered my questions and left a positive impression

The lady who did the initial assessment was very understanding and easy to deal with. Carers friendly, prompt and very helpful. The process was quick and easy at a difficult time. The only single issue was that we cancelled at the weekend, head office number, when mum went into a hospice and they didn't pass the message on to the local team as promised, but it didn't matter as there was still time in hand so we didn't get billed for it anyway. Thanks to all.