Meet some of our dedicated carers
We place a lot of importance on finding the best carers for our customers.
Every single moment of care has the opportunity to change someone’s life for the better. That’s why we place so much importance on finding and training the very best carers and carefully managing the full process for our customers.
Choosing Helping Hands for your home care means benefiting from our 29 years of experience in providing quality care at home. With over 160 branches across England and Wales, we have trained and experienced carers and specialists near you.
Our local visiting carers are people who make each and every day count. Learn more about our visiting care expertise and what makes a Helping Hands carer so special.
We take care of your carer
It takes a special combination of patience, empathy and compassion to be a Helping Hands carer.
That’s why we’re extremely proud of our exceptional people and why we’re trusted by so many families to provide care and companionship to those who need support, across the country.
We make sure we continue to support our people after the join us, so they can deliver at their best for you, the customer. In 2024, we were recognised by the Financial Times as a Top 500 employer.
We directly employ all our carers
Every Helping Hands carer is directly employed by us, meaning everyone receives holiday pay, annual leave and pension contributions.
A supportive culture
We ensure our carers have access to dedicated managers and the help and support they need to carry out their role.
Comprehensive training and ongoing development
Our comprehensive training ensures our carers are fully ready to provide a wide range of support to customers from day one while our professional development programme ensure our carers can continue to develop their skills and access opportunities.
Reward and recognition
Our carer Reward and Recognition Programme – Moments of Kindness – celebrates the impact of small gestures and the actions of carers who go the extra mile to create joy, raise a smile, or offer reassurance or a sense of calm. Winners receive shopping vouchers and are featured in our magazine, Voices.
Find out more about our visiting carers
We believe it takes a truly kind and compassionate person to be a great carer.
Our visiting carers have the training, expertise and experience to support people with one-to-one care within their own homes. Hear from one of our carers, Sadie, as she shares what her roles mean to her and how she’s able to particularly help one of her customers, Oscar, to continue living life on his own terms.
Amanda, a carer in Plymouth
Amanda has worked in the Plymouth branch for just over a year, and brings a wealth of experience and knowledge to the role.
“I have been working in the care profession for nearly 39 years. I have been a carer, senior carer and team leader, and have worked in the office as a care quality lead”, Amanda says.
“I could not praise Helping Hands enough, and would recommend them to anyone I know. I would also employ any of the carers to support my own loved ones.”
Pippa, a carer in Sale
The Sale branch were thrilled to welcome Pippa back to work after 10 years of retirement! Pippa returned to care because she felt she had more to give back to others and was keen to care for those who need additional support in their home.
Going by the mantra of “you’re never too old too care”, Pippa always goes above and beyond, and in recent months was able to save a customer’s life by performing CPR until paramedics arrived!
Find out more about visiting care
If you’d like to find out more about visiting care, we’d love to hear how we can help you. Speak to our team today to discuss your options or begin your journey.
Speak to our team
Our friendly, knowledgeable team can answer your questions and talk you through your options. We are available 7 days a week.
Book a free care assessment
Your local Helping Hands care manager will visit you to understand your needs and preferences and discuss how we can help. We can visit you at home, in hospital or even a care home to carry out the care assessment.
Confirm your care package
We create a tailored care plan for you to review. Once you’ve agreed the plan, we can organise care in as little as 24 hours.
Page reviewed by Sarika Dhillon, Regional Care Director, on November 10, 2021.
How we wrote this page
This page has been produced referencing key insights and data from external experts, trusted medical sources and our team of in-house specialists. We have worked hard to ensure that all information is as accurate as possible and reflects current consensus at the time of writing and review in