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Helping a customer with dementia in Basingstoke

4.8 on
2,500+ reviews
Posted on 9th September 2019.

One of the carers at the Basingstoke branch has gone above and beyond the call of duty for a customer living with dementia. Carer Louise spent some of her care calls exploring the places her customer had travelled to in his younger years via Google Maps. As Louise’s customer struggled to navigate his way around a computer, she showed him how to zoom in and out on the various cities and landmarks, which he was absolutely fascinated with. She then spent several lunchtimes creating a travel booklet for him to reminisce on the many places that he’d travelled to, which he was thrilled to receive. This is just one example of how our carers go the extra mile for their customers.

Basingstoke dementia booklet

Laura Belford-Thomas SEO Manager
About Laura has a Bachelor of Science undergraduate degree in Psychology and a Post Graduate Certificate in Secondary Education.She has a wealth of experience in marketing, having previously worked as PR Officer for both Halfords and West Midland Safari Park. Throughout her career, she has supported others as a teacher, support worker and assistant psychologist.Read Laura's full profile Read Laura's full profile