What Signals Trust with a Home Care Provider?
There are many indicators that a home care company is trustworthy, but it’s important to look carefully so that you know you’re in the very best hands. Coming straight to Helping Hands means you’ll immediately recognise quality and that you’re being taken care of from the very first time we meet you.
A notable pedigree
We were established as a family business in 1989, and we’ve never lost sight of our roots. We may have grown into one of the UK’s foremost home care companies, with 155 branches across England and Wales, but we still have the same values at heart.
Company Values
Our values have been there from the start, and we always keep them at the heart of everything we do. Kindness is what we believe in and live by, as well as empowering the individual to remain in control of their own care. We also look after our carers as well as they look after you.
CQC Regulated
It’s important that you choose a care company that is fully regulated by the Care Quality Commission/Care Inspectorate Wales, as that ensures consistent high standards across the entire branch network. We own all of our branches, too; we never sell franchises.
Internal Carer Training
We recruit, select, and train all of our carers ourselves, as we believe this is one way we can maintain consistently high standards. Our experienced trainers build on carers’ existing skills and equip them with all the practical knowledge they need to expertly care for our customers.
Positive Reviews
We have 4000 Trustpilot reviews from customers and their loved ones, eager to share their experiences of Helping Hands. And with a score of over 4.7, it’s no surprise we’re considered the UK’s most trusted home care provider by our customers.
Case Studies
Across our website, you can find testimonials and case studies from satisfied Helping Hands customers and their loved ones. These demonstrate just what a difference our services and carers make every day for people living in the familiarity of their own homes.
Helping Hands, have enabled Mum to slowly adjust to being home after 3 months in hospital/rehabilitation, the change in her mental health is clear to hear and see. As we live a long way from Mum it gives my sister and I peace of mind that Mum is in good hands.
Lyn, Customer
Navigating Home Care with Helping Hands
Our visiting and live-in care is exceptional; however, we don’t want you to take our word for it. Reading testimonials, looking at reviews, and talking to people who already know us will reassure you that we are the UK’s most trusted home care provider for a reason. We’ve got the knowledge and expertise to care for you at home to your own exacting standards, but we appreciate that this in itself doesn’t mean much unless that support is being delivered by carers who have a genuine passion to make a difference. That’s why we only employ people who have natural qualities of kindness and compassion, as we know they’ll make the very best carers. We take so much pride in helping our customers to live as well as possible in the homes and communities they love, making a real difference in their lives. We’re known across England and Wales as the home care experts, and justifiably so.
