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What it’s like to be a care assistant

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Our talented care assistants come to us from different walks of life. They are the heart of our business and have some wonderful experiences to share.

As a care assistant with Helping Hands, you will be the one who helps people with different care needs to remain independent and in the comfort of their own homes. You don’t necessarily need experience either – all our care assistants have the chance to learn the skills they need from an expert training team.

Our care assistants often become close friends with the people they support. You can meet some of our care assistants below and learn more about their stories.

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George’s story: from engineer to care assistant

George, a care assistant After working as an engineer, George decided to change to a role that would enable him to make a difference in people’s lives. After coming across an advert for Helping Hands in his local paper, George got in touch straight away.

George had a successful telephone interview and was invited to one of our training weeks, which he thoroughly enjoyed and found to be very informative. He has been working as a Helping Hands Carer for over five years and still loves what he does.

As George himself says, “the relationships I establish with my customers are very rewarding. I love the fact that my customers look forward to my visits and that the care I provide makes their lives a little easier.”

George also liked that we were able to offer flexible care work that fitted in with his active lifestyle. In his spare time, George enjoys cycling and recently enjoyed an expedition to climb Mount Everest. Though this was a truly rewarding experience, George says that “nothing beats the feeling you get from helping others as a carer!”

With each day different to the last, George has loved being involved in the lives of different people. He has found the additional refresher that he has had both educational and informative, and hopes to continue growing as a care assistant with us.

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Jobs after retirement: meet Paul

Kirstin’s story: from retailer to Field Care Supervisor

Kirstin joined Helping Hands after previously working in retail. As the sort of person who simply loves to help others, Kirstin decided to change her career, and has gone from strength to strength.

“Knowing that I make a difference to someone’s life on a daily is a reward of being a good carer,” Kirstin says. “Enabling customers to maintain their independence in their own home as they wish is also extremely rewarding to myself.”

Since joining Helping Hands, Kirstin has progressed all the way from a carer to Field Care Supervisor. Bringing her naturally positive and bubbly personality, Kirstin has been there for people with a range of care requirements, and has some wonderful memories.

“I have always had a passion for care,” she says. “My mind would do overtime thinking about the welfare of others whenever I watch an advertisement on the television or even just seeing a member of the public struggling with day to day tasks.”

Trust is one of the most important aspects of Kirstin’s work. She has been supporting an individual who has dementia and does everything she can to understand what they need from her. Over time, Kirstin has been able to form a trusting relationship with her customer and their loved ones. She has some advice for anyone looking to become a care assistant with Helping Hands.

“Go for it!” she says enthusiastically. “Having a genuine interest in people’s welfare can get you started on the care ladder. Support is always there from managers and carers so nerves don’t last for long.”

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