Why work for Helping Hands?
Why work for Helping Hands? After 36 years as a leader in the care industry, we know how to look after people properly.
Helping Hands started as a family-run company in 1989, and we’ve been providing compassionate, person-centred home care ever since.
Although we’re no longer a family business, we still hold true to the values of kindness, respect and trust on which we made our name—this is reflected in the support and commitment we show to every employee.
Competitive pay rates
Our office-based roles offer competitive pay rates in line with industry standards
Hybrid working*
Depending on your role we can offer a better work/life balance to suit your needs
Discounts and offers
You’ll get access to thousands of bargains and discounts with a FREE Blue Light card
Refer-a-friend scheme
Receive up to £250 as a thank you when you refer a friend to a care role with us (T&Cs apply)
Free parking
Our support office has free parking on site for all staff members—no more tickets!
Pension
You’ll be eligible for our company pension scheme from the moment you start with us
Learning & development
We support our staff to undertake qualifications and pursue their career goals with us
Friendly environment
We’re very proud of our friendly and collaborative approach to office working
Everything that Helping Hands stands for really resonates with me, and I truly believe that every single one of our colleagues plays a key role in enabling people to stay in their own home and retain their independence. Regardless of position or role, all of us are key to changing peoples’ lives and making a difference, and I want us to continue to do this for even more people across the country in the next few years.
Karyn MacKenzie, Managing Director
Discover your next role with us
Our departments
Marketing
Our brilliant Marketing department create innovative and market-leading communications to share our purpose
Customer Care Hub
As part of the Customer Care Hub, you’ll be the first port of call for an enquiring customer looking for a home care solution
Finance
The Finance department support branch teams with budgets and ensures swift and efficient payments
Application Support
Our App Support team are the technical wizards who make sure the technology across the business keeps working properly
Quality Assurance
The Quality Assurance team do a great job of ensuring our exceptional service remains compliant with CQC/CIW regulations
Customer Experience
The Customer Experience team are committed to listening and sharing feedback so that we can keep improving and growing
Learning and Development
The Learning and Development team manage the online learning portal and are responsible for creating training materials
Recruitment
The Recruitment team are responsible for finding exceptional individuals to join the growing team of heroes at Helping Hands
HR
Human Resources are a centralised team who make sure all of our employees are fully supported and cared for in their role
Amazing carers, delivering quality care
Develop your career with an apprenticeship
Whether you’re just starting out in your career or are looking for an opportunity to level up your skills, an apprenticeship at Helping Hands can offer unrivalled opportunity.
Our exciting and dynamic apprenticeship programme gives you the chance to earn valuable on-the-job experience, develop your professional expertise and enhance your career prospects.
Office jobs FAQs
Our interviews will be different depending on the role that you’ve applied for, but in general you can expect a two stage interview process. We’ll want to meet with you in person and your first interview is likely to be with your potential line manager and second stage will involve meeting the head of department. We’ll try to be as flexible as we can to work around your current commitments as we know how stressful job interviews can be.
For our office-based roles we’ll need you to submit a CV via our online application process. Once we’ve received this your application will be reviewed alongside others that have applied for the same role. We’ll be in touch as soon as we can be to discuss next steps with you.
Working hours will vary depending on the role but In general our office working hours are Monday–Friday, 8.30am–5.30pm. We appreciate that not everybody is able to work fulltime and therefore some of our vacancies may be offered on a part time or flexible basis.
Absolutely! If you feel your skills and experience are a good fit for more than one vacancy with us please do submit applications for each of them.
Some of our roles include the opportunity for hybrid working but due to the nature of our work most of our staff are required to work from the office. We do of course understand the need for flexibility for some employees.
We have a wide range of office-based positions available from care management through to head office functions such as finance and HR. Take a look here to find out more.