West Norwood is a thriving residential area well served by amenities and surrounded by hillsides on its east, west and south sides, with far-reaching views of the City of London, Crystal Palace and more.
This is just the sort of area that Helping Hands likes to get to know, as we want to ensure that as many people as possible have the ability to receive care from our amazing, compassionate carers, delivering both our visiting and live-in care services.
Quality care at home
From short term support to longer term visits and live-in care, our West Norwood team can help.
We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.
Branches nationwide
Over 155 branches across the UK means we're local to you.
Fully regulated
Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.
Rated Excellent on Trustpilot
Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.
Handpicked carers
We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.
Care that's tailored to you
We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.
Supporting families
When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.
Our Services
Live-in care
Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.
Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.
I have 13 years of experience in homecare, currently serving as Branch Care Manager at Dulwich. I'm dedicated to delivering high-quality, person-centred care, with a...
I have 13 years of experience in homecare, currently serving as Branch Care Manager at Dulwich. I'm dedicated to delivering high-quality, person-centred care, with a passionate team who share this commitment. Outside of work, I'm a wife and first-time mom, and I love spending time with my family, going on trips, and enjoying fun activities together.
Matt Bristow
Divisional Director
As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...
As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the highest levels of care are being delivered to our customers on a daily basis. We have a large branch network equipped to deal with all your hourly care needs, and I am also the Registered Manager with the Care Quality Commission (CQC) for our live-in program, where we are set up to support you on a more permanent basis.
I am inspired on a daily basis by the true lengths my colleagues go to, to ensure that customers can continue to live long, healthy lives from the comfort of their own homes. This is one of the main reasons that inspired me to join care.
Our Reviews
Fully regulated by the CQC
Our West Norwood branch is fully regulated and accredited by the CQC
Visiting care from Helping Hands sees our compassionate carers coming to your home to deliver every aspect of your care, including meal preparation, personal care, medication, housework and anything else you need support with. Your independence is promoted at all times to ensure that you get to live your best life possible within the home you love, while thanks to your bespoke package of care designed especially for you, your routines and preferences will always be respected.
West Norwood live-in care
Live-in care will see our amazing carers living in your home with you, ensuring that you’re always supported around the clock. Whether you have mild or complex care needs you can benefit from the around the clock presence of your carer, meaning that if you aren’t confident being alone at home it is a great reassurance, for both you and your loved ones. They’ll never make you feel as if your home isn’t your own anymore though, as they’ll be discreet and give you space when you need it.
Better than an agency in West Norwood
We’re better than home care agencies because we aren’t one! We never have been an agency – we’re a private home care company who considers our carers to be the most important part of what we do. We look after our carers so that they’ll look after our customers excellently, employing them directly rather than insisting that they’re self-employed as many agencies do, before charging you hidden fees to ‘match’ you with someone suitable.
Domiciliary care in West Norwood
Your routines in your own home are very important; after all it’s how you’ve always done things so it makes perfect sense that when you need domiciliary care you would still like those routines followed. Whether you choose visiting or live-in care you’ll still receive the same exemplary standards that we deliver, and with visiting care starting from just 30 minutes per week you can be sure we’ll design a package that suits you perfectly.
Dementia care at home
Our 30 years of dementia care experience have seen us care for thousands of customers in their own homes, enabling them to live their best life possible in the place they love as their condition progresses. Remaining in familiar surroundings for your care, close to loved ones and precious memories can be beneficial when living with dementia, even helping to reduce confusion and anxiety in some cases. Our carers will offer guidance & support whenever you need it and with their specialist assistance you’ll remain as independent as possible.
Short term respite care
Respite care at home can be preferable to having to relocate to a care home temporarily, as they won’t be able to give you the one-to-one, personalised care that you’d get from remaining at home and being cared for. Our amazing carers can come to you on a short-term basis and deliver all the care you need, until your regular carer returns or you’re well enough to manage on your own again. Even in an emergency, we’ll still always try to be with you within 24 hours.
Elderly care for extra support
Elderly care can be useful if you’re finding certain tasks around your home are becoming more difficult than they used to. Perhaps you’re struggling to get in and out of the bath, bed, or shower, prepare nutritious meals or mange the vacuuming? Regardless of what you need support with we can help, and thanks to your personalised support plan we’ll know exactly what your preferences are and how we can support you to live your best life possible in your own home.
Fully trained carers in West Norwood
We value our carers highly because they’re the true heart of our business. They go above and beyond every day of the years to ensure our customers get to live the highest quality life they can, regardless of their condition. Our carers are well trained when we first take them on but we also give them the opportunity to develop their skills and we love it when we can promote from within and see our carers progress to management, as that’s how we know standards will remain high. We’re also fully regulated by the Care Quality Commission and Care Inspectorate Wales, so you know we’ll deliver the high standards we promise.
