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Website Reviews for Bath

4.5 Star Rating
Rated Excellent on
Trustpilot

Sarah Cleave and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.9 / 5
Based on 16 reviews
Outstanding
88%
Excellent
13%
Good
0%
Satisfactory
0%
Poor
0%
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Bath Reviews
20 July 2025

Excellent service. Very highly recommend. They were attentive and very professional. My mum was very impressed with their services.

Housam Hashim
31 July 2021

Joining Helping Hands was the best decision of my life! They care so much about their clients and staff, you feel really valued and happy as an individual and look forward to many more years with them all

Hannah Casey
4 November 2020

In every way, the service from Helping Hands has been absolutely great.

Housam Hashim
12 November 2019

did all that I asked in a pleasant way and today it was a lot of things. Tactful, happy, careful, hardworking

Shula Newick
7 September 2019

Phoebe was kind, compassionate, patient, understanding and efficient. It gave me enormous confidence in the organisation as a whole.

Moyra Rowney
17 August 2019

Both my Mum and the family are very happy with the care received. All staff are always caring and competant.

Ann Flint
26 July 2019

Jake was patient and kind with my mother who was being rather difficult..

Moyra Rowney
22 July 2019

I phoned as need to organise a carer for my dad. Hannah who I spoke to was friendly, polite, gave me all the information I needed and we have booked an assessment visit. I'm very pleased

Liz Turner
22 July 2019

My mother appreciated to care she received and we / The only disappointment was the administrative error regarding the day the care was to begin.

Andrew Otto
22 July 2019

Very helpful and encouraging first meeting, hoping to sort out care in September, so cannot recommend Helping Hands properly until the care has started, first impressions though are very good..

Amanda Lear
22 July 2019

On the whole,lm grateful for their care, there have been a few hiccups,but due to the changes the care company have had to contend with recently it must be difficult,let's hope it all settles down soon.

Mavis Bennet
5 July 2019

Lady have good information and was practical

Kym Tetley
19 June 2019

Responded quickly and we were able to set up care immediately. We were also able to increase hours very quickly.

Emma Gladwell
9 June 2019

The local team have been absolutely amazing and Jake has been exceptional in meeting my ever increasing needs. He has been a superb manager and the staff have always been very complimentary about his ability to manage them and his willingness to listen to their needs. As a former headteacher, I have appreciated his management skills and the care he has provided for my 99 year old mother both personally and via his staff. I shall miss his openness and his enthusiasm greatly. He will be a hard act to follow from a carers perspective.

Jan Siderfin
20 May 2019

The lady was polite, cheerfully positive and attentive

Antoinette Lemveigh
18 May 2019

Very helpful and flexible. Happy to give contact number in case of changes.

Emma Parker
Branch information
Address

Station House West, Ashley Avenue, Bath, BA1 3DS

Show in maps Bath Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed