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Over 1,250 reviews
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 9 reviews


Helping Hands in Bath is a home care team consisting of dedicated professionals determined to provide the very best support the industry has to offer. With rigorous training and ongoing development in line with the Care Quality Commission’s monitoring and regulations, we ensure every member of staff has the knowledge & expertise to enable a safe and independent routine for your or your loved one.

Gizelle works incredibly hard with his team of carers to deliver exceptional home care across Bath, Chippenham, Southwick, Trowbridge and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01225560656 *If you are an existing customer, please use the branch phone number

Branch address

Station House West, Ashley Avenue, Bath, BA1 3DS (see on maps)

Visiting and live-in care across Bath

Known throughout the UK for its Roman baths which are responsible for its namesake, Bath is one of the most beautiful cities in the South West of the country. Attracting visitors far and wide is its impressive Thermae Bath Spa – which is the only natural thermal hot spring in the UK – Bath has a fine collection of galleries, eateries and architecture – the most famous of which is the Royal Crescent. But more importantly, Bath is home to a team of dedicated and empathetic carers from Helping Hands.

Get in touch with a member of our team today to discuss your requirements and create a flexible care package tailored to you; from hourly visiting care to full-time live-in care.

Meet the team

Paul Gibbs

Meet Paul Gibbs, our Area Care Manager, Bath

I lead and support the fantastic team of branches and carers in and around the Bristol and Cotswolds area. I joined the care industry to help make a positive difference to those people that use our services and support my team to do the same. I am proud of the service we offer and of my team that deliver them. Oustide of work I provide a taxi service to my two teenage boys, and enjoy watching most sports. My background has predominantly been in retail, with my previous role working in the charity sector. I have also spent some time working in education, providing training for school governors and playing an active role in improving standards in a local school as Chair of Governors. I have been an area manager for fifteen years, leading teams to deliver company expectations across all aspects of the business.
Adam Wilkins

Adam Wilkins

Regional Care Director, South West

Read More
Sarah Waring

Sarah Waring

Head of Live-in Care, London & Essex

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Visiting care in and around Bath

As industry-leading home care providers at the forefront of our field, we understand what it takes to provide unintrusive, compassionate and professional care to anyone in need of extra support. Whether you need a hand doing your weekly shop and preparing meals or you require support throughout the day to safely mobilise around your home with standing and walking aids, we’ll ensure that the care we put in place is centred entirely around you.

From as little as 30-minute visits once a week all the way up to regular calls throughout the day, we’ll provide visiting care as and when you need that seamlessly fits into your life. Regardless of the condition you may be living with or any ongoing symptoms you have, we’ll get to know you and your routines. So, if you’re a keen historian that loves visiting Bath’s many museums but struggle to get there by yourself, a member of Gizelle’s team will accompany you and you can make a day of it together.

And if your care routine needs to be altered in any way because your condition has progressed, then we can swiftly put more care visits in place to make sure that you have everything you need to feel happy and comfortable in your own surroundings.

Live-in care delivered to you at home

If you are living with a more complex condition or you’re part of a couple and the two of you need extra help throughout the day, live-in care could be the ideal option for you. Designed to fit around your existing routines at home, a live-in carer will come and live with you in your home and be on hand whenever you need them.

We understand that it can be quite a difficult decision to decide that you need more thorough and regular assistance, but the Bath team will put your mind at ease by working with you to find the very best live-in carer for you. As well as being able to care for your practical needs such as personal care, medication and mobility support, you’ll be able to choose someone that matches your personality and interests in the hopes that they will eventually be come a part of your extended family.

The best thing about live-in care is that you have a carer dedicated to you that will get to know exactly how you like everything done, down to the smallest things such as how you take your tea. Better yet, you don’t have to compromise on your independence or leave the home that you know and love to move into residential care; support and assistance is delivered to you where you feel most comfortable.

Care Agency In Bath

Choosing a private care provider in Bath for your home care – rather than a care agency or a residential care home – means you’ll have much more control over your care plan. This includes being able to make decisions about the type of care you receive and how often you’ll receive it, as well as smaller details such as meal preferences and bedtimes. You’ll also be able to spend more time seeing friends and family as you won’t be constricted by visiting hours.

Domiciliary care for extra support

With domiciliary care, you are in complete control over what type of care you receive and how often you receive it. This care option is designed to enable you to live independently with a little assistance, rather than a carer taking over and doing everything for you.

Care isn’t just about the practicalities; it’s about ensuring you are cared for in mind, body and spirit so that all of your needs are being met. This could be enabling you to enjoy your garden again by getting up-to-date on the dead heading and making sure the rest of your flowers are watered, so that you can soak up the fresh air, take in the sounds of the twittering birds and inhale the aromatic smells of your sweet peas or roses.

Specialist dementia care for extra peace of mind

A diagnosis of dementia can often be a difficult time for both you and your family. You may not know what to expect or how quickly your symptoms may progress. However, with the support of Gizelle’s team of understanding carers, you can be safe in the knowledge that you’ll get the very best in dementia care to enable you to stay in your home.

There are over 100 different types of dementia and with each type the symptoms vary from person to person. So, whether you’re living with frontotemporal dementia and your behaviour is starting to change or you have advanced Alzheimer’s and need daily support with toileting needs and getting dressed, your care plan will be tailored to you and can be altered whenever necessary.

Take back control with elderly care

There’s nothing more frustrating than wanting to do something but your body doesn’t allow it. Perhaps you used to enjoy going to Keep Fit twice a week but now you struggle to do the vacuuming and change the beds. Or maybe you used to love walking around the city, marvelling at the beautiful architecture but can’t walk further than the end of your street now. That’s where Gizelle’s team can help.

Guided by you, the Bath team will enable you to do all of the things you used to but with a bit of extra support – whether that’s by using a wheelchair around the city or changing the beds for you while you relax with a cup of tea. Whatever you want support with to make your life that bit easier, we can put the wheels in motion to make sure you get it with bespoke elderly care just for you.

Respite care for a short break or in an emergency

Care needs can arise at any time, often without warning or preparation. Yet respite care from Helping Hands enables you to receive care usually on the same day as your enquiry if necessary, so you have extra reassurance if your regular caregiver has to tend to an emergency or you need support after an injury or hospital admission.

A short break with your family or by yourself can make a real difference to your wellbeing and is something that everyone should be able to do, regardless of a medical condition or injury. Whether you’re planning a trip to the seaside alone or your family want you to join them in sunny Spain, a respite carer can travel and stay with you for as long as you need them. That way, you all get to enjoy a proper break without having to worry about your care needs.

Fully-trained live-in carers in Bath

We have been recruiting and selecting our wonderful carers via our in-house Recruitment Teams for many years now and believe that this is the best method in ensuring we only get the finest carers. As well as choosing them for their kindness, empathy and professionalism, we also ensure that they are fully equipped to provide quality person-centred care to all of our customers throughout England and Wales by training them on manual handling, first aid, dementia, personal care and much more.

We also follow rigorous guidelines set by the Care Quality Commission (CQC), who make sure that we adhere to strict procedures to ensure our services are safe, responsive and effective for all of our staff and customers. In addition to this, we are one of the founding members of the United Kingdom Home Care Association (UKHCA), who promote the sharing of best practice and quality of care throughout the industry.

Find out more about care in Bath

Choosing the right care for you or your loved one can be quite daunting. However, our friendly advisors will be able to talk through the different options with you and provide reassurance when making a decision. They’re available to take your call seven days a week.

You can also pop into your local Helping Hands branch at Station House West in Ashley Avenue, where Gizelle and the team will be happy to discuss care with you. The branch is open Monday to Friday from 8:30am to 5:30pm. They can even come to you if you find it difficult to get out and about.

Call us on 01225560656 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Bath to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 9 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 4 reviews

Our credentials

Our Bath branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Station House West, Ashley Avenue, Bath, BA1 3DS Show on Map

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