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Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.


For over 30 years, we have been providing first-class home care to thousands of people up and down the country, enabling them to stay safe and well in their own homes with CQC-regulated care. Our friendly team in Keynsham continue with this high standard set by our country-wide teams, providing person-centred support to keep you living independently.

Our new branch in south Bristol covers care in Bedminster, Bishopworth, Bitton, Brislington, Dundry, Hanham, Hengrove, Keynsham, Long Ashton, Pensford and the surrounding areas. If you’re unsure whether we can cover care in your locality, simply give us a call today.

This branch covers where you need care:

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To learn more about how we can help call

01174534575 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Keynsham, Station House West, Ashley Avenue, Bath, Somerset, BA1 3DS (see on maps)

Visiting and live-in care in Keynsham

Sometimes, it’s difficult to know where to start with care. How often do you want to see a carer? How much will it cost? What exactly can they help me with? These questions and many more are something that we’re extremely used to at Helping Hands, and we’re sure that our friendly and understanding team in Keynsham have the answers and means to reassure you and loved ones when you begin your journey of care with us.

We offer two main types of home care: visiting care for short, regular calls throughout the week at a time to suit you and your routines, and live-in care for round-the-clock assistance with more complex care needs. Both types of care can support you with personal care, mobility, housework and ultimately living life on your terms. So, if you’re an animal lover and you enjoy visiting Longleat Safari Park or have a penchant for all things aviation and want to spend the afternoon at Fleet Air ARM Museum but are unable to do these things alone, the Keynsham team will be there to accompany you.

Meet the team

Ellie Kingston

Meet Ellie Kingston, our Branch Care Manager, Keynsham

As a Branch Care Manager, I am responsible for the standard of care being delivered to customers throughout my area. It's important to me that the care they receive is second to none and person-centred, and in order to do this I also support my team of office staff and Care workers. Communication is so important to make sure everyone feels supported and able to perform to a high standard, so I am here to support them in all aspects. I had originally thought about joining the police but was recommended to try care due to my natural caring personality. I knew someone who worked within the care and they expressed the enjoyment you gain; it is so rewarding and I have loved it since I started! I have really enjoyed working for Helping Hands since September 2019 and am very excited to build a new branch to support the demand in the south Bristol area. I am proud of the variety of care packages Helping Hands is able to offer customers, allowing them to stay at home. I grew up in Surrey and moved to Bath after completing my college courses and in my spare time, I enjoy doing floristry and exercise.
Adam Wilkins

Adam Wilkins

Regional Care Director, South West

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Paul Gibbs

Paul Gibbs

Area Care Manager, South West

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Additional support in Keynsham with visiting care

Visiting care covers an entire plethora of home care, the ultimate aim being to ensure your safety and wellbeing is maintained in the place you know and feel at your most content: your own home. You may wish to start with visits little and often to get used to having new people come into your home and tending to your physical needs, perhaps having 30-minute calls a couple of times a week. As you become more accustomed to home care, you may then realise that you need additional help with other activities such as putting on your socks and shoes because you can’t quite reach any more, getting washed in the morning and doing household tasks such as laundry and changing the bed sheets.

There is no ‘one-size-fits-all’ approach with support plans from our Keynsham team. Everything is completely tailored around you and for you, taking into account your preferences, wishes and existing routines so that your care is truly created for you. From the amount of sugars (if any) you take in your tea, to your favourite past times like jigsaws or gentle strolls along the River Avon, we’ll build your support plan in collaboration with you so that you get the most out of your care with Helping Hands.

24-hour live-in care in Keynsham

Live-in care serves as a direct alternative to moving into a care home, as it allows you to have 24-hour support if you have more complex needs, such as advanced dementia, Parkinson’s, cancer or are living as a couple and both have additional needs that require regular attention, but allow you to receive this care from the comfort of your own home.

Many people default to care homes when they or a loved one requires extra help, perhaps after an accident or illness, or if an existing medical condition has worsened – but that needn’t be the case. Live-in care means you get the attention and focus of the same carer every day, who will get to know you and your specific health care needs, as well as how you like things done, and build a strong rapport with you. What’s more, there is no upheaval of moving into a nursing home, with set mealtimes, menus and activities. You are in complete control of the type of support you want to receive, whether you like getting up at different times each day depending on how you slept the night before or if you like to participate in menu planning and cooking with your carer.

Maintaining independence with domiciliary care

Keeping on top of the housework when you’re in your more senior years or living with a long-term health condition can be quite stressful and difficult to maintain. You may also find it a struggle getting to and from the shops by yourself, as well as pushing your trolley round the aisles and remembering to get everything you need for the week. Domiciliary care is a great way to have support for these practicalities but without having to have more in-depth care, such as personal care. Our Keynsham carers will be there to support you however they can, taking the lead from you and enabling you rather than taking over and doing everything for you.

Dementia care for specialist support

With more and more people being diagnosed with dementia in the UK each year, it’s more important than ever that our Keynsham carers have the ability to understand and care for you or a loved one living with dementia in the most appropriate way for them. That’s why all of our carers receive specialist dementia training that covers the different types of dementia, symptom management, challenging behaviour and the sensory effects of the condition. So, whether your loved one has just been diagnosed with vascular dementia and you need someone to check in on them several times a day, or they are in the latter stages of Alzheimer’s and require round-the-clock support, our Keynsham team will be there for all of you.

Find out more about dementia care here.

Elderly care to keep you feeling young

Elderly care doesn’t just have to include support with mobility, prompts to take medication or personal care, although all of those things are what we can of course assist you with. This type of care is also for those in the latter stages of their life who want to continue living independently and on their terms, with assistance here and there perhaps with preparing meals, tending to their garden and maintaining their circle of friends with visits to the local day centre or café. It’s also a great option for those who live alone or far away from family members but could do with someone popping in a few times a week to help with tasks around the home; but to also spend some time sitting and having a chat with, perhaps even going out for the afternoon to Avon Valley Railway to marvel at the steam engines of yesteryear.

Short-term respite care in Keynsham

No matter what job or task we do, it’s vital that you take a break every now and then, and this couldn’t be more apt for if you care for a loved one or friend on a full-time basis. Being a caregiver is an extremely rewarding job, but it does take it out of you – so why not consider respite care for when you need to take some time for yourself? Our Keynsham team will meet with both of you beforehand to discuss your existing care plan to ensure that we have everything covered while you’re away. And once you return, you may wish to make respite care a regular part of your routine so that both of you get the space and time apart from each other that you need.

Short-term respite care in Keynsham may also be suitable if you wish to take a family holiday or trip away but have complex care needs and require someone to care for you during your time away. A respite carer can accompany you for your entire trip and give you the right type of care and assistance that you need, allowing you to enjoy a holiday together as a family or simply take a few days away from everyday life.

Fully-trained carers in Keynsham

We’re extremely proud of all of our private carers for everything they do for our customers in south Bristol, from providing exceptional care in a variety of different circumstances, to going the extra mile to ensure their safety and wellbeing is put first. In order to find carers that uphold these values, we only employ those who are compassionate, empathetic and genuinely care, as well as acquiring several character references and an enhanced Disclosure Barring Service (DBS) check.

All of our carers, regardless of their previous care experience, receive award winning training at a local branch or regional training centre delivered by our in-house experts. Modules cover dementia, personal care, equality & diversity, first aid, safeguarding and manual handling.

Find out more about care in Keynsham

For more information on how to arrange care or what we can offer you, simply call us today. We have a team of specially trained customer care specialists who can talk to you about the different options available to you and also arrange a home visit with the Keynsham team.

Call us on 01174534575 Talk to us on live chat Request a call back


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taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 5 reviews

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Keynsham, Station House West, Ashley Avenue, Bath, Somerset, BA1 3DS Show on Map

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