Beverley

We approached Helping Hands as we were struggling to care for our mum. We haven’t had any carers in the past and wasn’t sure how well it would go. I’m pleased to say it was the best thing we did. All the staff are lovely and caring and any issues sorted out instantly.
I would fully recommend Helping Hands to anyone seeking care. We feel so lucky to have had you as mums carers. It put our mind at rest that she enjoyed you going .

Branch manager is very much on the ball had some very good carers and any issues we’ve had dealt with promptly and courteously

Always contactable and responsive Staff continue to be professional ,extremely caring and effective Making a positive difference, enhancing dads life Thank you

Very professional. Answered all questions clearly. Excellent bedside manner with our mam.

I am very please with the care we get for my mum. Her carer always gives us 100% and has become a famliy friend.

A representative phoned back very quickly after my e-mail enquiry. She was very pleasant and put my mind at ease very quickly.

My first contact with service, approachable, friendly, answered my questions and set up meeting to proceed. Met my expectations

As this is my first contact with the company via the telephone I would say that all the information I relayed was taken on board and an assessment arrangement set up very quickly,which takes the stress off the waiting.The receptionist was very polite and asked all the right questions.It is early days but I feel confident we can work together to make a care plan that suits our needs.

Generally the quality of the carers is excellent. They are professional, caring and punctual. It is easy to contact the local branch by email or phone and they always respond promptly. My only reservation relates to Head Office and the invoices but I may be unlucky so I have not reduced the scoring for that reason.

I am satisfied with the service given.

The care is for my elderly parents, and having helping hands on board has given me peace of mind. I work four days a week and while I am at work I know they have someone popping in to make sure they are ok. My parents are very happy with this support, and my mum loves her carer.

All was very professional and pleasant. Thank you

Help and attitude of staff we have met rate a 5

Current carers support my mum well and understand her needs. I can rely on them to ensure my mums needs are met.

The lady I spoke to was very helpful and compassionate and made a difficult conversation about my father very easy. It was great that I could speak to someone on Sunday too.

Supportive, understanding staff.

Everyone I have met have been so nice

Extremely helpful

I found Linsley very helpful and sympathetic on guiding me through the relevant services, options and costs and organising a visit by the local manager.

Everyone at Helping Hands s first class.they make everything so easy when assessing your needs and the person they assigned to me is amazing. I don’t know what I did without her. I would recommend the Company to anyone.

I am responding on behalf of my 95 yr old aunt. Having experienced other companies whilst my mother was alive, I have found our Helping Hands team, from the management team to our wonderful team, are professional, compassionate and simply a joy each day. They enabled me to have a week’s holiday and be able to continue working knowing my aunt is being so well cared for. Thank you!

All carers v pleasant and on time. The morning time still complicated but that’s nobody’s fault.

Ladies are extremely professional. Dad really comfortable with them. Really delighted with high level of care

The carers who have been to see my mum are kind and patient. My mother is hard to please, but she really likes these ladies. The agency is also very good at keeping me informed of any concerns they think I should be aware of.