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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service


Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

Reviews for our Beverley Branch

Kirsty Winship and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.9 / 5

4.9 rating

Based on 23 reviews
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Read our Reviews

5.0 rating
11 March 2021

Branch manager is very much on the ball had some very good carers and any issues we’ve had dealt with promptly and courteously

5.0 rating
27 November 2019

Always contactable and responsive Staff continue to be professional ,extremely caring and effective Making a positive difference, enhancing dads life Thank you

Maree Donk
5.0 rating
25 November 2019

Very professional. Answered all questions clearly. Excellent bedside manner with our mam.

Nicky Burgon
5.0 rating
18 November 2019

I am very please with the care we get for my mum. Her carer always gives us 100% and has become a famliy friend.

Margaret Gregory
5.0 rating
9 November 2019

A representative phoned back very quickly after my e-mail enquiry. She was very pleasant and put my mind at ease very quickly.

John Lilley
5.0 rating
22 October 2019

My first contact with service, approachable, friendly, answered my questions and set up meeting to proceed. Met my expectations

Caroline Cooper
4.0 rating
14 October 2019

As this is my first contact with the company via the telephone I would say that all the information I relayed was taken on board and an assessment arrangement set up very quickly,which takes the stress off the waiting.The receptionist was very polite and asked all the right questions.It is early days but I feel confident we can work together to make a care plan that suits our needs.

Peter Mackey
5.0 rating
23 August 2019

Generally the quality of the carers is excellent. They are professional, caring and punctual. It is easy to contact the local branch by email or phone and they always respond promptly. My only reservation relates to Head Office and the invoices but I may be unlucky so I have not reduced the scoring for that reason.

Pauline Davies
4.0 rating
15 August 2019

I am satisfied with the service given.

Jane Wilson
5.0 rating
13 August 2019

The care is for my elderly parents, and having helping hands on board has given me peace of mind. I work four days a week and while I am at work I know they have someone popping in to make sure they are ok. My parents are very happy with this support, and my mum loves her carer.

Margaret Gregory
5.0 rating
22 July 2019

All was very professional and pleasant. Thank you

Wendy Thompson
5.0 rating
22 July 2019

Help and attitude of staff we have met rate a 5

Marian Bean
4.0 rating
15 July 2019

Current carers support my mum well and understand her needs. I can rely on them to ensure my mums needs are met.

Sue Twaits
5.0 rating
10 July 2019

The lady I spoke to was very helpful and compassionate and made a difficult conversation about my father very easy. It was great that I could speak to someone on Sunday too.

Jane Wardman
5.0 rating
20 May 2019

Supportive, understanding staff.

Jane Wilson
5.0 rating
17 May 2019

Everyone I have met have been so nice

Janet Bridgewater
5.0 rating
9 April 2019

I found Linsley very helpful and sympathetic on guiding me through the relevant services, options and costs and organising a visit by the local manager.

Pauline Gower
5.0 rating
9 April 2019

Extremely helpful

Liz Pierce
5.0 rating
6 April 2019

Everyone at Helping Hands s first class.they make everything so easy when assessing your needs and the person they assigned to me is amazing. I don’t know what I did without her. I would recommend the Company to anyone.

Trevor Christison
5.0 rating
11 March 2019

I am responding on behalf of my 95 yr old aunt. Having experienced other companies whilst my mother was alive, I have found our Helping Hands team, from the management team to our wonderful team, are professional, compassionate and simply a joy each day. They enabled me to have a week’s holiday and be able to continue working knowing my aunt is being so well cared for. Thank you!

Penny Rowson
5.0 rating
6 March 2019

All carers v pleasant and on time. The morning time still complicated but that’s nobody’s fault.

Sue Wilkinson
5.0 rating
6 March 2019

Ladies are extremely professional. Dad really comfortable with them. Really delighted with high level of care

Maree Donk
5.0 rating
11 January 2019

The carers who have been to see my mum are kind and patient. My mother is hard to please, but she really likes these ladies. The agency is also very good at keeping me informed of any concerns they think I should be aware of.

Carol Fardell

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