Reviews for our Camberley Branch
Kerry Feltwell and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Personable; treated my dad with respect and waited for responses. Explained everything clearly
Very prompt response and the information provided and reassurances provided ideal to enable decisions to be made. Thank you.
Mum was really happy with the carer’s who came round and looked forward to seeing them. Very good service received. Would recommend Helping Hands.
Carers are very polite and respectful ,the care manager will always listen and help and is easy to talk to.I always have a rota sent out to me regarding who is my carer for that morning and I always have consistency with carers so not too many different people coming in and out .
Sam the agent , was professional, not pushy and engaging. I just hope your local care staff are of the same standard .
I spoke to Ben Nicholls. He explained everything fully and was extremely helpful and friendly.
Reliable even when challenged resource wise. Pavla Teclova an exemplerary carer.
AMANDEEP was really friendly and helpful , & reassuring. Thank you AMANDEEP
The chat was very quick and straight forward which is good but I am still waiting for their call so the problem is still not solved.
On behalf of my dad he is happy with consistency of regular same carers to assist him as he gets easily confused and the carers are very respectful towards him. The care manager is very approachable and any issues dad may have which is not many is resolved.
Alison, the manager, understands that I cannot call whilst at work. I can email and get a reply quickly. The care package has recently been amended as my dad needs more help. This was done quickly and efficiently. The staff are very friendly and helpful. One carer called me when there was an issue, as she felt I needed to know immediately. The carer was also able to give me an honest opinion of what is going on, when I have seen her in person. This is great, because I live so far away and I have a great team that I can trust. I feel we are working together to help my father remain at home, although his health is failing.
Some of the questions were irrelevant but on the whole the assessment was well planned and there was an opportunity at the end for me to add further information on issues which had not been asked.
Professional, caring and helpful
Good service, Friendly staff, all as it should be.
Reliable, pleasant and efficient sums it up.
Firstly I would like to thank Alison from frimley branch who is brilliant easy to talk to very helpful and the way she organise the carers.. I would’ve given a 10 to recommend but I think �3.50 petrol allowance per visit is very expensive especially if you have long time care.. Overall i am very happy with helping hands. Nick palmer
Alison was very helpful approachable and knowledgable.She got things rolling very quickly.Felt safe in her hands.A lovely lady.
Helping Hands have helped to settle my mum and put my mind at rest that she is being looked after each day. The staff seem efficient and answer any questions or quires I have. Finance is organised and I receive weekly notification as to who mums carers are each week. I am very pleased with the current service
The only 1 of 5 I phoned one after the other who gave me succinct info there and then, checked availability, arranged a meet in 2 working days, all on the initial call and followed it up the same day with 2 x emails with most of what I wanted to know. I still haven’t heard back from the other 4 working 24h later!
The ladies we saw made mum feel relaxed and were really easy to talk to. They answered all our questions and made us feel comfortable
The assessor was very professional, efficient, and reassuring, and thus provided us with a feeling of great confidence.
Person that I spoke to very polite And explained all I needed to know
Very impressed by Lauren Gibbins service and response to questions