Reviews for our Camberley Branch
and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
I usually have the same carerevery day who is usually on time. She knows what I need, is always cheerful and I don’t have to tell her what to do.I have never been left without support .
Personable; treated my dad with respect and waited for responses. Explained everything clearly
Very prompt response and the information provided and reassurances provided ideal to enable decisions to be made. Thank you.
On behalf of my dad he is happy with consistency of regular same carers to assist him as he gets easily confused and the carers are very respectful towards him. The care manager is very approachable and any issues dad may have which is not many is resolved.
Alison, the manager, understands that I cannot call whilst at work. I can email and get a reply quickly. The care package has recently been amended as my dad needs more help. This was done quickly and efficiently. The staff are very friendly and helpful. One carer called me when there was an issue, as she felt I needed to know immediately. The carer was also able to give me an honest opinion of what is going on, when I have seen her in person. This is great, because I live so far away and I have a great team that I can trust. I feel we are working together to help my father remain at home, although his health is failing.
The assessor was very professional, efficient, and reassuring, and thus provided us with a feeling of great confidence.
The chat was very quick and straight forward which is good but I am still waiting for their call so the problem is still not solved.
Carers are very polite and respectful ,the care manager will always listen and help and is easy to talk to.I always have a rota sent out to me regarding who is my carer for that morning and I always have consistency with carers so not too many different people coming in and out .
Some of the questions were irrelevant but on the whole the assessment was well planned and there was an opportunity at the end for me to add further information on issues which had not been asked.
Good service, Friendly staff, all as it should be.
The only 1 of 5 I phoned one after the other who gave me succinct info there and then, checked availability, arranged a meet in 2 working days, all on the initial call and followed it up the same day with 2 x emails with most of what I wanted to know. I still haven’t heard back from the other 4 working 24h later!
Sam the agent , was professional, not pushy and engaging. I just hope your local care staff are of the same standard .
I spoke to Ben Nicholls. He explained everything fully and was extremely helpful and friendly.
Very impressed by Lauren Gibbins service and response to questions
Reliable even when challenged resource wise. Pavla Teclova an exemplerary carer.
Person that I spoke to very polite And explained all I needed to know