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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service

Camberley

Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

Reviews for our Camberley Branch

and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.9 / 5

4.9 rating

Based on 16 reviews
Outstanding88%
Excellent12%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Camberley branch? Leave a review

Read our Reviews

5.0 rating
16 November 2020

I usually have the same carerevery day who is usually on time. She knows what I need, is always cheerful and I don’t have to tell her what to do.I have never been left without support .

Andrew Heatherington
5.0 rating
22 November 2019

Personable; treated my dad with respect and waited for responses. Explained everything clearly

Pam Dowell
5.0 rating
24 October 2019

Very prompt response and the information provided and reassurances provided ideal to enable decisions to be made. Thank you.

Andrew Grime
4.0 rating
7 August 2019

On behalf of my dad he is happy with consistency of regular same carers to assist him as he gets easily confused and the carers are very respectful towards him. The care manager is very approachable and any issues dad may have which is not many is resolved.

Mandy Maton
5.0 rating
7 August 2019

Alison, the manager, understands that I cannot call whilst at work. I can email and get a reply quickly. The care package has recently been amended as my dad needs more help. This was done quickly and efficiently. The staff are very friendly and helpful. One carer called me when there was an issue, as she felt I needed to know immediately. The carer was also able to give me an honest opinion of what is going on, when I have seen her in person. This is great, because I live so far away and I have a great team that I can trust. I feel we are working together to help my father remain at home, although his health is failing.

Lisa Nottingham
5.0 rating
5 August 2019

The assessor was very professional, efficient, and reassuring, and thus provided us with a feeling of great confidence.

Mr Hewett
4.0 rating
29 July 2019

The chat was very quick and straight forward which is good but I am still waiting for their call so the problem is still not solved.

Beena Rubbani
5.0 rating
10 July 2019

Carers are very polite and respectful ,the care manager will always listen and help and is easy to talk to.I always have a rota sent out to me regarding who is my carer for that morning and I always have consistency with carers so not too many different people coming in and out .

Mandy Maton
5.0 rating
7 July 2019

Some of the questions were irrelevant but on the whole the assessment was well planned and there was an opportunity at the end for me to add further information on issues which had not been asked.

Margaret Mccrirrick
5.0 rating
25 June 2019

Good service, Friendly staff, all as it should be.

Karen Chennells
5.0 rating
20 May 2019

The only 1 of 5 I phoned one after the other who gave me succinct info there and then, checked availability, arranged a meet in 2 working days, all on the initial call and followed it up the same day with 2 x emails with most of what I wanted to know. I still haven’t heard back from the other 4 working 24h later!

Keith Dukes
5.0 rating
9 May 2019

Sam the agent , was professional, not pushy and engaging. I just hope your local care staff are of the same standard .

Cathy
5.0 rating
9 May 2019

I spoke to Ben Nicholls. He explained everything fully and was extremely helpful and friendly.

Elizabeth
5.0 rating
26 April 2019

Very impressed by Lauren Gibbins service and response to questions

Nick Bolsover
5.0 rating
9 February 2019

Reliable even when challenged resource wise. Pavla Teclova an exemplerary carer.

Keith
5.0 rating
5 February 2019

Person that I spoke to very polite And explained all I needed to know

Sharne Goulding

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