Reviews for our Chelmsford Branch
Sarah Waring and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Zoe came across as very nice, understanding the needs that I said my Father-in-law required. She gave me the vast majority of information I needed and sent through an email within a short period of time confirming various matters. So, whether or not we choose to go ahead with Helping Hands, Zoe made a good impression.
Assessment was good awaiting care plan and start date
Very helpful and gave lots of useful information about the service that could be provided.
Friendly and helpful and understanding. Lottie made an extra visit to talk to Mum.
Very professional service and helped with a tentative situation in calm manner. Would not hesitate to recommend especially as you were recommended by a friend to us xx
Ben was extremely helpful and answered all my questions very efficiently
Sonia the lady to comes to mum is so lovely, she is very caring and my mum looks forward to her visits Thank you
Emma was very understanding and practical. Nice way of talking to my mum.
Because Esther went out of her way to explain everything in great detail. She was helpful and understanding of our problems.
The care service provided is excellent. Even though I do not use their services on a daily basis, the carers always arrive punctually and Helping Hands always manage to get the same carer for my mother and that continuity of care is so important when your mother has dementia and gives you a peace of mind. I have already recommended Helping Hands to my neighbours and will continue to do so.
Lady I spoke to, Lucy very helpful, professional and clearly very keen to ensure get appropriate help.
Carer was nice
Sonia our carer is lovely and I found Lottie very helpful and informative when she made her first visit to me and my mum
Samuel was professional, courteous and informative.
We are only just starting with your agency and as yet to agree on a carer and hoping it would be someone English
Turned up on time, listened to my mum and engaged appropriately. Asked relevant questions. / I think the 48 hour cancellation fee us excessive
Lindsey who I spoke to was very very kind and helpful.
Provided all necessary info
Friendly, helpful and efficient service. I spoke to Poppy and she was lovely.
Answered my questions relating to cost, minimum stay, booking notice required etc. Friendly & polite. Thank you
The assessor was extremely polite and she took time to explain to Eileen how and when help could be given without taking away any of Eileen’s independence. She explained the best way to start with any help. Unfortunately Eileen for the moment remains adamant she does not require support. As a family we are still working to convince her.
Helping Hands unfailingly have helped my family come thro one difficulty after another and have always sorted out a solution. I cannot thank them enough. The staff are exceptional.
I was desperate to find someone to help with the care of my 94 year old mother-in-law at weekends and Lucy very efficiently took all details and gave me a positive answer for a future arrangement to be made ??
Welcoming and listening to needs and making my mother feel pampered and content
Very polite and professional. Ben was excellent and I received a call back from a female when they saw my missed call.
Sarah was perfect for our needs.
All very helpful and parent said they were all nice
Friendly, helpful manner
She was efficient friendly and explained well
Having never been in this situation before I thought it would be a nightmare, however the lady I spoke to put me at my ease instantly, was helpful, polite and answered all my questions directly and honestly.
I have already recommended this service to others. I feel staff are well chosen and clearly demonstrate a real desire to care and enjoyment of their jobs as well as fulfilling my needs effectively.
Everyone that has visited dad so far has been extremely professional and caring – thank you
Very friendly helpful and did what you said you would and sent email details immediately
The care I’ve received has been excellent and easy to contact management
Very helpful and ensuring that mum gets the best help possible
Very helpful and lovely
I have been extremely happy with the care provided to my mother over the past few years by Helping Hands. Whilst I do not use their services daily they do their best to arrange for the same carer to attend my mother as she has dementia. I have been very fortunate to have Kim look after my mother and she has been amazing – my mother always recognises her and always smiles when she sees her. She also goes the extra mile – arrives a little earlier than scheduled and happy to stay a little longer if I am delayed. I breathe a sigh of relief when she arrives and relax knowing that my mother is going to be well looked after and safe whilst I am out and have total peace of mind.
Very informative and very kind and understanding.
Caroline assessed our situation with great professionalism and kindness, thankyou.
I have had previous experience with Helping Hands and found the their client service first rate their care in placing the right carer for their client is excellent, and they are easy to contact if there is a problem. I would and have recommended them highly to any one who is needing this service and help.
On the whole carers are lovely just a few hiccups.
Phoebe was very competent and knowledgeable
Very friendly and helpful giving me the information I needed and booked in appointment straight away..thank you
Reassured me, great knowledge and advice and going to see me and Mum ASAP!!!
Lottie was very understanding. She was thorough and explained things in a way my mother could understand. Very efficient and listened to our needs
I told her I had requested some print literature but had not received anything. She was passing the request back to office but still nothing
The support my son receives at the moment, is exactly what we requested. Staff are punctual and caring.
All enquiries were answered and very friendly
Staff are very caring and friendly – recently a member of staff recognised that my Dad was unwell – she alerted me and saved his life x
My mum is getting on very well with her carer. I had to make some changes recently and that happened with no problems.
So helpful. Good ethos. Could not do more to fulfill the family’s requests and expectations.
The assessor was very clear and helpful and did not patronise my father like a lot of people do
No complaints, all very helpful.