Chelmsford

I haven’t written my review, since my father died in October 2021, but I now feel I’m ready to speak about my experience with helping hands.
We sort of started off ok, from the start of 2019/2021. Things started to change when they changed there management. We began having their services with just mornings, then as my father’s condition worsened we started having them 3 times a day.
As my fathers mantel state was up and down it became difficult as his needs continuously changed, we were needing help from helping hands.
We used to telephone them on many occasions, as carers were not up to speed with the condition of dementia, and my fathers mental ability, he sometimes just didn’t understand why they were there. We were in contact with the manager, as things with the carers weren’t going well regarding the help with my fathers needs,I instead of trying to understand his situation they started to black list him, and in his final days they just cut us off and sent fewer carers to help him and us.
I found that company had no idea how to deal with people with dementia, and not only that he just didn’t understand the situation with covid,They canceled the weekend visits, knowing that we had no other help, and unfortunately my father died at a weekend with very little help from helping hands.
I could never recommend this company to anyone as I was truly let down. Thank you Helping Hands for all of your support “NOT”. plus after he had died and everything had gone into probate the managment at the time “Jade”, even called us to find out where there payment was. How LOW can you get. ?

You actually care! Take time to engage with dad. Excellent thank you, you are all amazing.

Very helpful and ensuring that mum gets the best help possible

Very helpful and lovely

Very informative and very kind and understanding.

Sonia our carer is lovely and I found Lottie very helpful and informative when she made her first visit to me and my mum

Friendly, helpful and efficient service. I spoke to Poppy and she was lovely.

Everyone that has visited dad so far has been extremely professional and caring – thank you

Very friendly helpful and did what you said you would and sent email details immediately

I have had previous experience with Helping Hands and found the their client service first rate their care in placing the right carer for their client is excellent, and they are easy to contact if there is a problem. I would and have recommended them highly to any one who is needing this service and help.

We are only just starting with your agency and as yet to agree on a carer and hoping it would be someone English

Helping Hands unfailingly have helped my family come thro one difficulty after another and have always sorted out a solution. I cannot thank them enough. The staff are exceptional.

All very helpful and parent said they were all nice

I have already recommended this service to others. I feel staff are well chosen and clearly demonstrate a real desire to care and enjoyment of their jobs as well as fulfilling my needs effectively.

Having never been in this situation before I thought it would be a nightmare, however the lady I spoke to put me at my ease instantly, was helpful, polite and answered all my questions directly and honestly.

Samuel was professional, courteous and informative.

Welcoming and listening to needs and making my mother feel pampered and content

Sarah was perfect for our needs.

She was efficient friendly and explained well

On the whole carers are lovely just a few hiccups.

The assessor was extremely polite and she took time to explain to Eileen how and when help could be given without taking away any of Eileen’s independence. She explained the best way to start with any help. Unfortunately Eileen for the moment remains adamant she does not require support. As a family we are still working to convince her.

Answered my questions relating to cost, minimum stay, booking notice required etc. Friendly & polite. Thank you

I was desperate to find someone to help with the care of my 94 year old mother-in-law at weekends and Lucy very efficiently took all details and gave me a positive answer for a future arrangement to be made ??

Friendly, helpful manner

Phoebe was very competent and knowledgeable

Very friendly and helpful giving me the information I needed and booked in appointment straight away..thank you

Reassured me, great knowledge and advice and going to see me and Mum ASAP!!!

Very efficient

Turned up on time, listened to my mum and engaged appropriately. Asked relevant questions. / I think the 48 hour cancellation fee us excessive

V helpful

Lindsey who I spoke to was very very kind and helpful.

Provided all necessary info

Very polite and professional. Ben was excellent and I received a call back from a female when they saw my missed call.

Lottie was very understanding. She was thorough and explained things in a way my mother could understand. Very efficient and listened to our needs

I told her I had requested some print literature but had not received anything. She was passing the request back to office but still nothing

All enquiries were answered and very friendly

My mum is getting on very well with her carer. I had to make some changes recently and that happened with no problems.

Staff are very caring and friendly – recently a member of staff recognised that my Dad was unwell – she alerted me and saved his life x

So helpful. Good ethos. Could not do more to fulfill the family’s requests and expectations.

The assessor was very clear and helpful and did not patronise my father like a lot of people do

No complaints, all very helpful.