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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 40 reviews


Our Chelmsford branch is home to a team of professional carers specialising in delivering person-centred care to the home of your loved one. With a rigorous recruitment process, we handpick carers who share our company values and are prepared to undergo ongoing training in line with Care Quality Commission (CQC) guidelines; ensuring that you receive the very best standard of home care.

Guided and supported by an experienced registered manager, our Chelmsford team support families across the area including Billericay, Maldon, Danbury, Ingatestone, Witham, Wickford and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01245895514 *If you are an existing customer, please use the branch phone number

Branch address

Unit 1 The Aquarium, 101 Lower Anchor Street, Chelmsford, CM2 0AU (see on maps)

Live-in and visiting care for you in Chelmsford

Once the temporary capital of England, Chelmsford is now known as the first city in Essex. Created in the Middle Ages, Chelmsford was the birthplace of radio and is now home to an expert team of Helping Hands carers.

From 30 minutes per week to around the clock live-in care, our team is equipped to provide the support your loved one needs to maintain a safe and independent lifestyle at home. Whether you require additional support with your mobility, daily chores, or clinical assistance, there is a private carer in Chelmsford fully trained and motivated to help you preserve a happy and fulfilling routine within the comfort of your own home.

Meet the team

Jade LeGrys

Meet Jade LeGrys, our Branch Care Manager, Chelmsford

Hi, I'm Jade. As a Branch Manager for Helping Hands, I'm here to ensure the wonderful families we care for in the local area all have the support they need to live comfortably and independently in their own homes. I am also here to ensure that my Care Staff are happy and well looked after in their roles, that they feel valued and wanted as part of our team. I live in the Colchester area, but I grew up in Chelmsford so I know the area well. I started in care 10 years ago after helping my husband to care for his elderly Uncle whilst he was receiving Palliative Support. I started as a Carer, before moving into the office as an On-Call Coordinator, Care Coordinator and now Branch Manager. Before working in Care, I worked for the Post Office as a Customer Services Clerk. I currently have an NVQ Level 2 in Health and Social Care, I am taking my Level 5 and take all training very seriously.
Christien Ingrosso

Christien Ingrosso

Area Care Manager, South East

Read More
Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite CarePalliative Care

Other services we provide at this branch

Visiting care in Chelmsford tailored to you

Helping Hands was founded by Mary Lee in 1989 as a way to provide extra support at home to those who needed it. And we are incredibly proud that, after 30 years, we are still offering that same person-centred service to thousands of families across England and Wales.

Built on a foundation of family values, we understand how important it is to feel safe, secure and independent in your own home. That’s why our team are here to provide a personalised support plan to ensure that you have the support you need with minimal disruption to your usual routine.

Whether you are looking for 30-minute drop-ins to help you with your household chores or more intensive support for a progressive condition, we’ll work closely with you to establish your individual home care requirements and build a support plan that is centred entirely around you and your needs.

Live-in care to support you in Chelmsford

We understand that acknowledging the need for more intensive support can be distressing for you and your loved ones, especially if residential care isn’t necessarily the right option for you. With dedicated live-in care from our team, you have an ideal solution to ensure that you have the level of care that you need whilst remaining in the comfort of your own home.

As the name suggests, a live-in carer will stay with you in your home to support you with everything you need to remain safe and happy at home. Providing reassurance around-the-clock, live-in care is the perfect option if you require more complex or intensive support, but don’t want to compromise on your independence.

What’s more, it’s not just practical support that we help with; your mental wellbeing is important to us too. We’ll work with you to find a live-in carer that is most suited to you, so if you’re a retired farmer, then we’ll do our best to find a carer that has previously worked on farms too! With live-in care from Helping Hands, you don’t just receive a carer; you’ll gain a friend.

Read more on what is live in care here.

Care Agency In Chelmsford

We’re better than a care agency because we take steps to ensure our carers are properly looked after, allowing them to focus their time and energy towards providing our customers with exceptional care. Unlike most agencies, we employ our carers directly, giving them job security and also ensuring our customers won’t be burdened with heaps of time-consuming paperwork. Agencies will often insist that you personally pay your carers, leaving you to deal with lots of annoying financial admin and hidden fees.

Domiciliary care in Chelmsford

Traditionally known as care at home, domiciliary care gives you the freedom to choose the intensity and frequency of your visits. Whether you just need a helping hand in getting out and about in your local community or regular overnight support for a more complex condition, the team will provide a dedicated care plan that takes your needs and routine into account.

Whether you need support at home, at work or out in your local community, domiciliary care from our Chelmsford team enables you to continue with your daily routine, with no compromise to your autonomy or independence.

Expert dementia care for you and your loved one

The time following a dementia diagnosis can be very distressing for you and your surrounding family, but with expert dementia care from our Chelmsford team, we’re here to ensure that you have all the information and support you need to guide you through your journey.

With over 30 years of experience under our belt, we understand the complexities behind the condition and are here to support you with the many symptoms and behaviours that can arise. With patience and understanding at the fore, we’re here to help you and your loved ones with everything from practical support such as personal care and meal preparation, to guidance on how you can continue to communicate and enjoy your time together with your loved ones.

Elderly care to support your independence

As we age, we inevitably begin to see changes with our mobility and to our memory and cognition. The household chores you were once able to complete so freely may seem more difficult to you now, but that doesn’t mean that you need to start making sacrifices to your independence.

Although you may be in good health both physically and mentally, elderly care gives you that extra bit of support to help you around the house, or even just a friendly face to enjoy a cup of tea and some cake with throughout the week.

Respite care for as long as you need it

Care needs can arise at any given moment – sometimes at such short notice that finding an alternative seems almost impossible. But with respite care from our team, we’ll ensure that you have a personalised respite package in place ready for when you need it – often within 24 hours of your initial enquiry.

Respite care is available for any occasion. Whether you’re going on a trip to the seaside with your family and you’d like some extra support, or you’re recovering from an unexpected illness or injury and you’d like a helping hand while you get back on your feet; we’re here to ensure that you have the support you need, for as long as you need it.

Dedicated support from our expert live-in carers

We’re proud to be one of the leading home care providers in the UK, and thanks to the dedication of our amazing carers, we’ve been able to support thousands of families across England and Wales to remain in the comfort of their own homes for over 30 years.

After going through our stringent recruitment process, each of our carers complete full background checks, such as Disclosure Barring Service (DBS) screenings, and an intensive training course where they are assessed in areas including moving and handling, safeguarding, medication administration and equality and diversity. What’s more, they each possess the very quality that cannot be taught in order to be a successful carer; they all genuinely care.

Here at Helping Hands, we are fully regulated by the Care Quality Commission (CQC), and we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care.

Find out more about live-in care in Chelmsford

If you’d like to speak with our team about how we can support you or your loved one, please call us. We’re here to take your call seven days a week.

If you’d prefer to meet face-to-face, you’re more than welcome to pop in and see us in our branch at The Aquarium. Or if it’s easier – we can come to you! We’ll be happy to come and have a chat with you over a cup of coffee at a place most convenient for you; whether that’s at your local café or in your front room.

Call us on 01245895514 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Chelmsford to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 40 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.3 out of 5

from 6 reviews

Our credentials

Our Chelmsford branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Unit 1 The Aquarium, 101 Lower Anchor Street, Chelmsford, CM2 0AU Show on Map

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