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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 10 reviews


Our home care team in Brentwood consists of a group of care professionals, committed to providing an unrivalled standard of support to those throughout the local community who need it. With industry-leading training and regulation via the Care Quality Commission (CQC), rest assured your loved one will be in the most capable, dedicated and compassionate hands in our care.

Covering areas such as Great Warley, Little Burstead, Mountnessing, Hook End, Warron’s Green, Gallows Corner, Hornchurch and the surrounding areas, our Helping Hands team in Brentwood are here to support you with tailor-made home care packages to suit you and your needs.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01277 575 413 *If you are an existing customer, please use the branch phone number

Branch address

Unit 11 Willow Centre, Wickford, Basildon, Essex, SS12 0RA (see on maps)

Live-in and visiting care in Brentwood

Welcome to our 100th branch!

Located in the London commuter belt, Brentwood is home to a number of organisations dedicated to helping the community. With Hopefield Animal Sanctuary providing a safe home for animals, Brentwood is now also home to the 100th branch of one of the UK’s leading home care providers: Helping Hands.

With support from our home care team in Brentwood, you can receive the support you need from as little as 30 minutes per week to regular daily visits, to full-time care from one of our live-in carers. Our care plans are tailored to each customer, ensuring you have a flexible package, as well as the assistance of a carer matched to your hobbies and interests.

Meet the team

Christien Ingrosso

Meet Christien Ingrosso, our Area Care Manager, Brentwood

Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role to lead a team of dedicated care experts in and around the London, Essex and South East region to ensure that the service and care we are delivering is to the highest possible standard for all our customers. I am married and a father of two girls. I enjoy very much spending time with my family and going on walks with my dog, or as some may say he likes to walk me! I have been fortunate enough to meet some fantastic employees throughout my time at Helping Hands. Each day I witness first-hand the determination and drive that each and all of our carers show to help our customers maintain healthy and independent lives in the familiar surroundings of their own homes.
Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More
Sarah Waring

Sarah Waring

Head of Live-in Care, London & Essex

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Visiting care visits to suit you

For the last 30 years, we’ve been providing compassionate and empathetic home care to families across the country, ensuring that our customers receive an exceptional level of care with minimal disruption to their usual routines.

From as little as 30-minutes per week to regular daily calls, our Brentwood team are here to support you with anything you need, whether it’s preparing your evening meal or accompanying you on your morning walk around the country park.

We understand that everybody has their own individual care needs, regardless of their condition, which is why each of our carers complete a comprehensive, award-winning training programme to ensure that they have the knowledge and expertise to provide you with the best level of care. Our Brentwood team will also provide you with a personalised support plan that is built by and around you and your needs, so you can remain in control of your care.

Equipped in supporting individuals with a variety of conditions including dementia, multiple sclerosis, neurological injuries and cerebral palsy, our dedicated care team can provide support for any of the following care needs:

  • Medication – Gentle reminders to take and administer prescribed medicines
  • Personal care – Washing, dressing and continence care
  • Moving and handling – Changing positions to prevent bed sores and support in getting in and out of bed
  • Household duties – Laundry, cleaning and meal preparation
  • General support – Help to open & answer post, attending medical appointments and buying groceries

Live-in care to support you in Brentwood

Whether you live as a couple, on your own or with your beloved pet, we understand that arranging support for you or your loved one can be unsettling. With Helping Hands, we provide bespoke live-in care packages so that you receive round-the-clock support in the comfort of your own home.

You may need support in getting out and about while your partner goes off to work, or perhaps you are living with a complex condition that requires constant one-to-one support. Nonetheless, our carers will work around you to ensure that you can continue to live your life contentedly and independently, while still receiving the support that you need.

We understand the importance of being secure and independent in your home, so as well as providing you with an expert carer that is there for you whenever you need it, we’ll work with you to find the right carer suited to your personality, hobbies and interests. So, if you want to enjoy the history of the 12th century chapel in the heart of Brentwood or enjoy a walk around the country park, our carer will be right there with you. With Helping Hands, you’ll receive so much more than a carer; you’ll gain a friend.

With live-in care, you’ll remain in control of your usual routine. With mealtimes whenever you want them to be, no restrictions on visitors and no strict times on going to bed or getting up in the morning, you’re able to continue to live your life on your terms, giving you and your family the reassurance that you’re in safe hands.

Read more on what is live in care here.

Domiciliary support in Brentwood

We understand the importance of being in control of your own care, which is why our Brentwood team will work with you to build a personalised care plan to support you in the best way for you. Regardless of your condition, our carers will listen to what it is that you need and deliver exactly that.

Traditionally known as visiting care, domiciliary care enables you to continue with your usual routines while still receiving support in the areas you need. With regular home visits from 30 minutes to several hours a day, our Brentwood team are here to support you with any of your day-to-day tasks including personal care, housekeeping and clinical care such as PEG feeding and stoma care.

Specialised dementia care to support you in Brentwood

As one of the UK’s leading dementia care specialists, we ensure that every carer is trained on dealing with the many different types of dementia and how they affect each individual. With 30 years’ experience under our belt, we understand the anxieties and uncertainties that can arise after a dementia diagnosis. From memory loss, confusion and challenging behaviour to helping your family understand the symptoms of their loved ones’ condition, our Brentwood team are trained to give you the support and guidance that you need.

We understand the importance of familiarity and communication when you or your loved one are living with dementia, so as well as enabling you to live safely in the comfort of your own home, our specialised team will also provide support and guidance on how you can continue to enjoy quality time together.

Elderly care to support your independence

Ageing is inevitable, and as we grow older we may find more difficulty in completing our everyday tasks such as washing, laundry or popping out to the shops, or perhaps you’re living with a progressive condition that requires intensive support to help you get washed and ready for the day.

Regardless of your requirements, each of our tailored elder care packages are designed with your independence at the forefront, so you can continue to live your life comfortably and securely in your own home.

Respite care for your short-term needs

We understand that care needs can arise at any time. Whether it’s an unexpected illness or injury or you are due to be discharged from hospital and you’re feeling anxious without the constant support that you’ve been used to. With as little as 24-hours’ notice, we can swiftly put a bespoke care package in place to give you the support you need, for as long as you need it.

The team at our Brentwood branch will not only provide you with the high-quality care that you’re expecting, but they will also ensure a seamless transition between carers so that you receive minimal disruption to your daily routine.

Whether you’re looking for support for a weekend or a fortnight, our Brentwood team can provide a personalised respite care package for any of the following instances:

  • Hospital discharge – If you need short-term care after time in hospital to rebuild your independence
  • Emergencies – When your regular carer needs to tend to an emergency
  • Short breaks – Giving your carer some time to rest and recuperate without any detriment to your ongoing care
  • One-off occasions – When you want to join your family to enjoy a special event, such as a wedding or birthday celebration

Fully-trained live-in carers in Brentwood

Since 1989 we have remained a family-run business, so we understand more than anyone how important it is that you receive the care that you need. Each of our carers are kind and compassionate by nature and each complete award-winning training covering areas such as manual handling, health & safety, safeguarding, equality & diversity, medication support and more.

In addition to in-house training, all of our carers are employed directly by Helping Hands, so you don’t need to worry about any paperwork or background checks. We ensure that each of our carers receive Disclosure Barring Service (DBS) screenings so you can rest assured that you’re in safe hands.

Not only are we the only home care provider endorsed as a Centre of Excellence by Skills for Care, but we are also fully licensed by the Care Quality Commission (CQC).

Find out more about care in Brentwood

If you’d like to find out more about the support options that our Brentwood team can provide for you, please get in touch with us. We’re available to take your call seven days a week.

If you’d like to meet face-to-face, please feel free to pop in and see us or we can meet you for a coffee to discuss your needs in more detail; whether it is at a local café or your living room.

Call us on 01277 575 413 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Brentwood to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 10 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

Our credentials

Our Brentwood branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Unit 11 Willow Centre, Wickford, Basildon, Essex, SS12 0RA Show on Map

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