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Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 2 reviews


Our Braintree home care team are fully trained, motivated and directly employed by Helping Hands to deliver an exceptional standard of care to the homes of adults of all ages throughout the local community. With ongoing professional development and monitoring & regulation by the Care Quality Commission (CQC), you can rely on our branch to cater to your requirements with the utmost quality and compassion.

Covering Braintree, Cressing, Felstead, Great Notley, Halstead and the surrounding areas, the team have the expertise and empathy to support you with your care needs.

This branch covers where you need care:

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To learn more about how we can help call

01376768353 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Braintree, 81-83 High Street, Braintree, Essex, CM7 1JP (see on maps)

Visiting care and live-in care in Braintree

With quintessential villages set against a backdrop of the beautiful rolling hills of Essex, Braintree is an absolute delight for visitors and natives alike. Showcasing a mixture of steam railways, museums showing off the local history, a designer shopping village and some of the finest vineyards and distilleries, there really is something for everyone. And for those that need extra support within their own home, there is even a branch of dedicated Helping Hands carers.

Our Braintree team provides home care from just 30 minutes per week to full-time live-in care. Whether you require a companion to stop by for an hourly visit and help out with difficult tasks, or a nurse to support you with clinical assistance and medical expertise, there is a Helping Hands carer in Braintree equipped to cater to your priorities and enable a safe and fulfilling lifestyle at home for your loved one.

Meet the team

Jacqueline Wilson

Meet Jacqueline Wilson, our Head of Live-in Care, Braintree

I have worked in Care since 2008. I was initially attracted to this sector as I knew that every day I would do something which would enrich someone’s life. I love working with people and I get great satisfaction and a sense of achievement knowing that my efforts however small or large have made a difference to an individual or their family. Knowing that I have enabled someone to stay in a cherished home to their last day is a powerful influence for me to want to do this job. Quite often in care, we meet clients and families who are at crisis point and it is immensely rewarding knowing that I have the ability and knowledge to offer a solution to a crisis and give peace of mind to the clients and families we support. Outside of work I enjoy going to the gym and Spin classes are a favourite of mine. I also enjoy Rugby and love the friendly rivalry and atmosphere you get from the live sport. I enjoy cooking and prior to my career change into care my husband and I owned our own Bakery and Tea Room. This is one of my proudest achievements but also one of the hardest things I have ever done in my life. We had to close our business due to serious health issues my husband suffered, but I knew from the interaction from our customers, some very elderly, that kindness and support go a long way to make someone happy.
Kelly March

Kelly March

Live-In Care Manager, South East

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Regional Clinical Lead, East

Regional Clinical Lead, East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Visiting home care to assist you at home in Braintree

For over 30 years, we have been leaders in the home care industry and know what it takes to provide high-quality, person-centred care. We’ll get to know exactly what you require to feel comfortable and safe at home, so that you and your family can rest assured that everything is taken care of.

As our carers are trained by our in-house experts, we are able to support a wide range of care needs and conditions – from Parkinson’s, motor neurone disease, cancer, mental health conditions, dementia and many others. And it’s not just senior adults that we care for; we support individuals from the age of 18 all the way up to 100 and beyond. So, if you need support getting to and from university, work or your local day centre, we can help.

Our visiting care packages start from as little as 30 minutes per week and can be as often as several calls throughout the day – we’ll be flexible around you and there when you need us. Whether you need a little extra help getting up and dressed in the morning, support with preparing your meals or if you’d like someone to take you to Braintree Village for an extra special shopping treat, we can provide assistance with anything from personal care to shopping, cooking to companionship.

Live-in care for extra peace of mind

For more intensive care needs, live-in care offers one-to-one assistance that it completely tailored around you and your preferences. Whether you have limited mobility that requires support with hoists and mobility aids or if you require more complex care such as catheter or stoma management, we’ll create a bespoke care plan that takes all of your physical and mental wellbeing into account and provide you with the peace of mind that all your needs are catered for.

Having round-the-clock support from your very own live-in carer enables you to relax in the safety and comfort of your own home, safe in the knowledge that there will always be someone on hand should you need them. And because our live-in carers participate in award-winning training at our state-of-the-art training centre in Warwickshire, you can rest assured that there’ll be a carer that is able to support you with your particular needs.

Here at Helping Hands, we recognise how important it is that you get along with your carer and that they share similar interests and personality traits with you. That’s why our dedicated team do their very best to match a live-in carer as closely to their customer as possible. So, if you have cerebral palsy and love watching the trains at Coine Valley Railway, we’ll find someone experienced in supporting you with your physical needs as well being a keen train enthusiast too.

Care Agency Braintree

At Helping Hands, we directly employ our carers; making us a better choice than a care agency. We make sure we look after our staff, as they are the driving force of our company. Our amazing carers work hard every day, to provide our customers with the best care possible in their homes. Being a private home care provider means there are no hidden costs or referral fees. So, what you see is what you get.

Person-centred support with domiciliary care

Having control over your care schedule is very important, and we’ll make sure that we work with you collaboratively to find a care solution appropriate for you – whether that’s hourly calls once a week to help you with light household duties or daily visits in the morning and evening to help you prepare and cook meals. With domiciliary care, we place your choice and comfort as our highest priorities, as the care we deliver should be to your requirements, not prescribed to you without choice.

Live well with dementia care

Whether you’ve just been diagnosed with dementia or you are living with the latter stages of the condition, we have the skill and understanding to deliver empathetic dementia care and are able to support both you and your loved ones throughout your journey.

All of our carers receive specific dementia training so that they are able to understand and guide you through the good and bad days – whether that’s creating a Life Story Book to help you to retain your sense of self or if you need assistance with personal care and managing your medication. They’ll always be there when you need them and they’ll help you to ‘live well’ with your condition, so that you can enjoy life to the fullest without having to worry about leaving your beloved home and moving into residential care.

Elderly care that enables you to retain your independence

Age is inevitable, but it doesn’t mean that you have to give up doing the things that you enjoy, such as meeting with friends at the local café, visiting favourite locations like Hedingham Castle, or taking a stroll around the park with your life partner. With elderly care, we’ll enable you to continue doing exactly what you want to do, just with a little helping hand along the way.

What’s more, if you live as a couple and one of you needs extra help to care for your partner, we’ll support you to do just that so you can both stay in the home you know and love together.

Short-term solutions with respite care

Being a carer is one of the most rewarding jobs that you can possibly do; believe us, we know! But looking after a loved one can take its toll on you, and when you find that you need a break to rest and recuperate, we can step in to take the weight off your shoulders with our respite care packages. So that your routine is left unaltered, we’ll meet with you both before hand to ensure that we carry out tasks exactly to your liking, ensuring disruption is as minimal as possible.

We can even come with you both while you take a holiday or accompany you if you want to go on holiday by yourself but are unable to manage all of your care needs alone. Whether you’re taking a short trip to Southend-on-Sea for some fresh seaside air or if you’re going further afield for more tropical weather, we’ll be with you every step of the way so that you can enjoy a real break.

Friendly live-in carers from our Braintree branch

Since 1989, we have been training and upskilling our carers in premium home care, carried out by our gifted in-house training teams. That way, we can guarantee that our carers are always trained to the highest standards and are able to support our customers in the most appropriate way.

During a rigorous training programme, they study modules such as manual handling, dementia, personal care, medication, safeguarding and first aid, which equips them with the practical skills they need to provide the very best in person-centred care. Most importantly, we only employ people who genuinely want to help others, and that’s what makes our team of carers so special and unique.

We are strictly monitored by the Care Quality Commission (CQC), who ensure that our services are safe, responsive and effective, and that ultimately we do what we say we are going to do. Additionally, we are affiliated with the Dementia Action Alliance (DAA) and the Spinal Injury Association (SIA), who promote best practice and research in their respective conditions, something that we are strong advocates of.

Find out more about care in Braintree

If you would like to find out how we can support you, call our friendly advisors today. They will be able to talk you through the different options available and set up a meeting with your local Braintree team.

Alternatively, you can pop into the branch, where the team will be happy to discuss what we can offer. We can even come to you. Just let us know a time and place and we’ll be happy to meet with you.

Call us on 01376768353 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Braintree to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 2 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.8 out of 5

from 4 reviews

Our credentials

Our Braintree branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Braintree, 81-83 High Street, Braintree, Essex, CM7 1JP Show on Map

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